1. According to the Measures for the Administration of Railway Tickets, passengers deliberately buy one more stop when purchasing high-speed rail tickets, and then choose to get off the train in advance. In this case, they can ask the station staff for help and refund the ticket.
2. Passengers who cannot continue to take the original train due to force majeure factors (such as natural disasters and emergencies) need to go through the formalities of changing the ticket in accordance with relevant regulations instead of refunding the ticket.