Call transcoding, pay attention to voice messages, select "yellow code to green code channel", and the complaint will become green code after transcoding. If you transcode through "12345 WeChat official account", you need to find "health code service" from "convenience service", fill in the transcoding information accordingly, and turn the complaint into a green code.
In addition to "12345 hotline" transcoding, you can also call "Health Code Customer Service Phone" transcoding. Customer service telephone numbers vary from province to province. You need to find the number at the bottom of the health code page.
Other transcoding methods:
Alipay transcoding: open Alipay software and open your own health code. Find the following "health code registration transcoding", fill in the transcoding application, and wait for the health code management personnel to handle it after successful submission.
Participate in the transcoding of nucleic acid detection: this transcoding method requires two nucleic acid detection. After "three days and two tests", the yellow code can be turned into green code after the nucleic acid test result is negative. Using this method, it is necessary to pay attention to the time interval between two nucleic acid tests, which needs to be more than 24 hours.
Precautions for transcoding: No matter telephone transcoding or network registration information transcoding, it is necessary to upload a three-day negative report on nucleic acid detection. When the information is verified and meets the conditions of green code, the yellow code can be changed to green code.
Transcoding complaints are generally handled within one working day. If transcoding is confirmed, but the health code is still red/yellow, you can try to fill in the personal health code information by clicking the "Modify" button after the ID number above the health code.
In addition, after the complaint result shows "transcoding", the code may not change in a short time due to network delay and other reasons. Please be patient.