Guided by Scientific Outlook on Development, our hospital will deepen the service concept of "patient-centered" and strive to provide seamless, continuous, safe, high-quality and satisfactory nursing service for patients with the theme of "improving professional quality and optimizing nursing service".
Second, the work objectives:
Take patient satisfaction as the overall goal, lay a solid foundation, consolidate achievements, take patient requirements as the starting point and patient satisfaction as the foothold, and comprehensively implement patient-centered nursing work. Further deepen high-quality nursing service, enhance service connotation and continuously improve nursing quality.
Third, the work measures:
1. Revise various systems and standards, and continuously improve and revise various rules and regulations, job responsibilities, workflow, disease care routine, and clinical nursing service norms and standards in our hospital. Continue to improve and revise the standards and methods of quality control inspection, improve the reporting and supervision system of nursing adverse events, and strengthen the management of critically ill patients.
2. Comprehensively improve professional quality and optimize nursing service.
(1) Strengthen the training of basic theoretical knowledge and improve the comprehensive quality and professional ability of nursing staff. Starting with "three basics and three strictness", we should organize business training once a month, including basic theory, laws and regulations, service awareness, etc., strengthen the implementation of basic nursing and graded nursing, and ensure the quality.
(2) Strengthen the study of nurses' etiquette norms.
(3) Take various forms of learning and training to improve the professional quality of nursing staff in the hospital, and improve the ability of nurses to observe the condition, implement nursing measures and record nursing documents.
3. Strengthen management to ensure nursing safety.
(1) Strengthen the management of key links of patients, such as patient transport, handover and ulcer. , and establish and improve the nursing process and management evaluation procedures. Grasp the key links such as nurse shift change and monthly nursing ward round, strengthen nursing management and ensure the realization of the goal.
(2) Strengthen the monitoring and management of nursing safety, organize departments to investigate the hidden dangers of nursing safety and analyze and discuss the causes of nursing errors and complaints every month, analyze the reasons and lessons to be learned, and put forward preventive measures and improvement measures.
(3) Strengthen departmental management. Conduct irregular spot checks on ward management, basic nursing, nursing safety, medical record writing, nurse equipment, disinfection and isolation every week, immediately point out the existing problems and give feedback within a time limit, and summarize them at the monthly nurse work meeting; Quality control of high-quality nursing ward
4. Consolidate basic nursing care
(1) Do a good job in basic nursing to make the nursing work more standardized. Keep the sickbed clean and tidy, free of peculiar smell and stains, the articles are placed neatly and regularly, and the number of infusion drops conforms to the doctor's advice. Visit infusion patients frequently, be good at observing patients and solve problems in time.
(2) fully perform the duties of nurses. It integrates basic nursing, disease observation, treatment, communication and health guidance to provide patients with comprehensive, whole-course and continuous nursing services. Close observation of patients' condition, timely communication with doctors, communication with patients, health education and rehabilitation guidance for patients, and psychological care.
5. Regular satisfaction survey
Every quarter, patients' satisfaction was investigated from the aspects of nurses' operating skills, gfd, health education, making rectification measures and timely feedback. Satisfying patients from the heart requires every nurse to establish a good service attitude, take patient satisfaction as the ultimate goal of work, provide convenience for patients as much as possible, put an end to the imagination of being raw, cold, hard and avoiding, and never allow quarrels with patients.
6, quality nursing service performance evaluation measures
According to the survey of patients' satisfaction, nurses' attendance, operation technology, nursing quality and gfd, etc., every quarter, the department will select and reward a high-quality nursing staff according to the principles of objectivity, fairness and openness, so as to mobilize the enthusiasm of nurses and achieve the purpose of improving nursing quality.