A pharmacy work summary article 1
At the same time, thank you for giving me an opportunity to show and improve myself. Through this period o
A pharmacy work summary article 1
At the same time, thank you for giving me an opportunity to show and improve myself. Through this period of work and study, my thoughts and professional skills have been greatly improved.
I. Gain and understanding
For me who is about to graduate, working as a pharmaceutical assistant is both an opportunity and a challenge. Fortunately, I became a member of the company and worked as an intern in the head office for a month. For the first half of the month, I felt very uncomfortable. Thanks to the care and encouragement of the store manager and master, I can study the company system seriously and improve my professional level and service concept in time, mainly learning the classification, use and dosage of drugs. As an intern who has just engaged in the pharmaceutical industry, I have accumulated knowledge through the words and deeds of my predecessors, and at the same time I have exercised my patience in my work, realizing that it is extremely important to be serious, careful and responsible in my work, do a good job in every business and serve every customer well.
During my internship, I realized that my knowledge, ability and experience were very lacking, so I never dared to take it lightly at work, and I always insisted on asking questions if I didn't understand. Pharmacy assistant is a comprehensive occupation, which is very training. Do cleaning, writing, communicating with customers and auditing every day. Although boring, I like it. I feel that I have really become a medical worker and I am very proud to provide quality services to many patients.
Second, the existing shortcomings and the direction of efforts
The internship in the past six months has been fruitful. However, there are many problems due to the new society. For example, the usage and dosage of similar drugs are often mistaken, and Kan Kan, who just came out of school, still can't be confident in the face of customers. Sometimes you can't do anything about difficult customers. All these need to be improved in the future work. Of course, I won't relax myself. There is still a long way ahead. I will study harder, improve constantly, get the qualification certificate of licensed pharmacist as soon as possible, and be an excellent drugstore operator. Provide better service for every customer.
Summary of the clerk's work in the first half of the year (4);
In a blink of an eye, the first half of 20__ years has passed, and it is time to sum up my work through study and time drift.
The position of shop assistant seems simple, but it is not easy to do a good job. We should constantly strengthen self-learning and self-charging in our work, serve our customers better with professional business knowledge and reflect our self-worth.
Over the past six months, under the patient guidance of the leaders and the monthly training knowledge, I have learned a lot, improved my professional level and found my own shortcomings.
To be an excellent shop assistant, you must remember the name, location, usage, dosage and functional indications of drugs. This is the basic skill of being a shop assistant, but we always accidentally know one thing and don't know another. It is very inappropriate to complete our basic skills through the manager's patient guidance and long-term questions.
As a qualified shop assistant, we should take service with a smile as the theme, carefully observe every customer, carefully listen to their complaints, observe their words and senses, find out their real buying motives through their actions and expressions, and don't show indifference and impatience to customers who just take a look and don't buy. We should tentatively recommend it to customers who have a desire to buy. In the process of recommendation, we should not only talk to ourselves or see other customers distracted when entering the store, but also observe the customer's reaction by recommending one or two varieties to complete the transaction.
Although the task can be completed within half a year, there are still many problems. I hope that under the guidance of leaders and our own efforts, we can better complete the task in the second half of the year and draw a perfect end for our 20__ year!
Summary of pharmacy work II
1. Retain old customers
(1) Our retail pharmacy can apply for membership cards for old customers free of charge. As long as they take this card to our pharmacy to buy medicine or other things, they can enjoy discounts (especially sensitive drugs). In this way, we basically have some regular customers, so we have the opportunity to gradually establish a good reputation of the enterprise.
(2) Be sure to stand in the customer's position and think more about the customer. These old customers generally have a long history of drug abuse and are sensitive to drug prices. When they come to us, they must first make them effective, and then seek profits and give them a sense of security. Don't let them feel cheated, let our pharmacy become their family medicine box. It seems unprofitable to operate, but in fact it has earned trust and reputation, "playing hard to get".
2. To develop new customers, we can add new customers in several ways.
(1). If there is a hospital near us, we can visit famous doctors and reach an agreement with them so that some of their prescriptions can be prepared by our pharmacy, because our drug prices are definitely much more affordable than theirs, and we can win some potential customers through this.
(2) You can do some health promotion and hire retired medical practitioners to sit in the classroom, which can provide health consultation for the masses, take blood pressure for free, and carry out health education for nearby students. This can gain a certain popularity, and when they need it, they will definitely think of us first.
We can set up health or beauty information boards in pharmacies, constantly update the information content, attract more people to obtain health or beauty information, and thus promote the sales of drugs, health care products and traditional Chinese medicine.
We can often send some attractive information leaflets to our customers, so that they can trust and rely on us more while obtaining information. If necessary, you can call them back after selling drugs, understand the exact efficacy of some drugs and communicate with them psychologically. The trust of customers is the cornerstone of our success.
3. Increase more business training.
Improving drug promotion skills The training of professional knowledge of drugstore salespersons and the training of reasonable drug recommendation skills are important means to improve the quality and professional level of retail pharmacies. We should also strengthen training in this area, such as:
(1). Our retail pharmacy can organize internal training regularly according to its own actual situation, so that the store manager or other excellent employees can introduce their own experience in drug promotion, write down and summarize some drugs with better efficacy feedback from customers at any time, enjoy these resources, and make each employee more confident and professional when recommending drugs to customers, and increase customers' trust in us.
(2) Our retail pharmacies can make full use of the marketing resources of the manufacturing enterprises, and let the manufacturing enterprises of products assist the pharmacies to train the clerks regularly. I have a personal experience of this benefit. When I first came to work in a pharmacy, I basically didn't recommend Xiaoer Qingre Ning and Bao Bei Jianpi Oral Liquid before they were introduced to me by the salesmen. That is, after listening to their introduction of these drugs, I fully understand the exact efficacy of these drugs, and it is precisely because of this that I have full confidence to recommend these drugs to patients. At present, there are many kinds of drugs with the same effect on the market, and there are countless drugs with the same ingredients and different brands. How to choose the drugs that you want to recommend to customers from many drugs is not only a question of marketing skills, but also a question of business level. Manufacturers know their products better than we do, and joint production enterprises train shop assistants in professional knowledge and sales skills, which not only enhances contact and communication with production enterprises, but also benefits our company itself. For manufacturing enterprises, it is also a good thing to get the support and understanding of pharmacies through training, enhance cooperation and effectively convey the company's product information.
In short, if retail pharmacies want to be in an invincible position in the fierce market competition, expand and improve the profitability of pharmacies, they should not only be able to sell high-profit products, but also effectively improve the basic quality and professional knowledge of shop assistants and work hard on the skills of reasonably recommending drugs.
Summary of pharmacy work 3
The past 20 years have been a crucial year for our company to step into rapid development and make solid progress in all work. _ _ under the correct leadership of the company, the pharmacy has made remarkable achievements in operation and management, and its product sales revenue exceeded 2 million yuan, reaching 2.25 million yuan, a record high, with an increase of 65,438+060% over last year. The main work in the past 20 years is summarized as follows:
I. Sales situation
The total sales revenue of products in 20 years was 2.25 million yuan, accounting for 2. 6 times, these achievements, in addition to the efforts of our employees, are inseparable from the correct decision of the company and the active support and cooperation of various departments of the company.
Second, enterprise management.
1. Usually pay attention to improving the professional quality of employees and actively participate in product knowledge training and promotion skills training organized by the company.
2, according to different consumers, adopt different promotion methods, be good at grasping customer consumption psychology, and introduce products in a targeted manner.
3. The implementation of the membership card system has stabilized a part of the customer base and enhanced the popularity of pharmacies.
4. Check the shortage in time, actively purchase new special drugs for customers and provide home delivery service.
Third, there are problems.
1. The application for medical insurance designated pharmacies has not been completed, and many customers have been lost.
2. The membership card has just been implemented, and many details are not perfect enough to make the membership system play a greater role. For example, the introduction of member-priced goods has not formed a long-term mechanism.
Summary of pharmacy work 4
I. Main indicators
(1) profit
The annual profit plan of 20xx is xxx million yuan, an increase of xx million yuan or xx% compared with the estimated XX million yuan in 20xx.
(2) Operating income
In 20xx, it is planned to realize an operating income of xxx million yuan, an increase of xx million yuan or xx% compared with the estimated XX million yuan in 20xx.
(3) Total wages and number of employees
The total planned salary in 20xx is xx million yuan, an increase of xx% compared with the estimated XX million yuan in 20xx; The total number of personnel in 20xx years is xx; The per capita profit level has increased from the estimated xx million yuan in 20xx to xxx million yuan in 20xx.
(4) Per capita operating income and efficiency
The per capita annual operating income of 20xx is xxxx million yuan, which is xxx% higher than the expected XXX million yuan in 20xx. The annual business area of 20xx is xxx square meters, and the floor efficiency has increased from the estimated xx million yuan in 20xx to xxx million yuan in 20xx.
(v) Membership development goals
The annual membership sales of 20xx is xx million yuan, which is xxx% higher than the estimated XXX million yuan in 20xx. Member sales accounted for xx%, which was an increase of xx% compared with the estimated XX% in 20xx. Develop xx members, which is xx %； higher than the xx members expected in 20xx; Xx active members, an increase of xx% compared with the expected XX in 20xx; The number of sleep members is xx, which is xx% less than the expected xx in 20xx years.
Second, the guiding ideology
20xx Xxx chain store will focus on customer needs, take the company system as the guarantee, and take the procedural, standardized and scientific management as the basis, strengthen the management of quality improvement, knowledge level, sales ability and responsibility of store personnel, and refine the management of store work. Adjust the commodity structure in time, submit the commodity plan correctly, follow up the management of broken varieties to meet the needs of consumers; With the help of colorful promotional activities, we will refine category analysis, enhance market competition awareness, and fully tap the room for efficiency improvement. At the same time, make full use of the monthly membership day and chronic disease special day to make profit-making sales opportunities, establish market competitiveness, effectively seize market sales share, and ensure the completion of 20xx annual sales targets and profit targets.
Third, the key work
The work of 20xx has some disadvantages:
1, the professional service level is low.
2. There are no specific measures to cultivate loyal customers.
3. The inventory structure is unreasonable, there is no treatment drug reserve, and there is a lack of commonly used varieties.
4. Lack of free drug delivery activities.
Promotion measures:
1, to train shop assistants' professional knowledge (the store manager uses morning meetings every day to train symptoms and combine drug learning to increase sales skills). Conduct daily position inspection for the salespeople who have just entered the store.
2, the implementation of cultivating loyal customers:
(1) Record the telephone number, drug name and end date of drug use of patients who have been taking drugs for a long time, and call to inform them when there are activities in the membership day or the store.
(2) Strengthen the clerk's intimate service to customers. The store manager will patrol the store every day, provide timely guidance to customers with imperfect services after customers leave, and select service pacesetters to publicize in the store every month to improve the service enthusiasm of employees.
(3) Increase the drug reserve for the course of treatment, increase the necessary varieties, and rationally stock them, and arrange two shop assistants to allocate the broken varieties every day, so as to avoid affecting the sales due to the artificial break of the store.
(4) Take advantage of the shift change at noon on Wednesday to lead the clerk to the surrounding communities, shops, schools, etc. to issue free medicine delivery cards. , and mark the code of the clerk on the card, and select the outstanding person according to its recovery rate every month to give some rewards.
(A) Analysis of the surrounding market
1, analysis of competitors' advantages and disadvantages
(1) Advantages: There are mainly three competitors around the xx store. After investigation, the main advantages of competitors are as follows:
1)xx pharmacy: xx pharmacy is located at the intersection of xx, with 7 employees and more than 3,000 types of business. It is a municipal medical insurance designated drugstore with an average daily sales of 6000 yuan. The main advantages of xx pharmacy are as follows:
Location advantage: xx pharmacy is located opposite McDonald's fast food, at the intersection, customers passing by can clearly see it. Located in the core area of xx business circle, there are many mobile passengers every day.
② Open-shelf operation: The store adopts open-shelf operation. Because the pharmacy is located in xx business circle, there are many young customers, and the open-shelf sales model is relatively fresh and casual for young people, which stimulates their desire to buy.
③ Characteristics of drugs recommended by personnel: xx pharmacy mainly recommends the varieties of well-known manufacturers when recommending drugs to customers, such as children's ad, the clerk mainly recommends Shandong Dyne Yikexin to buy Liuwei Dihuang pills, and the clerk mainly recommends Tongrentang manufacturers. The first promotion of brand varieties makes customers more reliable.
(4) Our store provides free detection of trace elements such as calcium, iron and zinc all the year round; Foot bath, blood glucose meter and other instruments can be tried for free, which is very popular with elderly customers.
2)xx pharmacy:
Brand advantage: xx pharmacy is a century-old shop and has a certain reputation in the hearts of the people. There is a complete range of Chinese herbal medicines in the store, and the varieties are refined and expensive, and there are sitting Chinese medicine practitioners. There are many customers who come to see a doctor, so they can decoct Chinese medicine instead.
3)xx pharmacy:
① Promotion advantages: xx pharmacy is a new competitor. Since the opening of xx pharmacy in August, large-scale promotion activities have been going on, with attractive gifts, such as rice, soybean oil, bicycles and white flour.
② Price advantage: The prices of brand varieties and other varieties in xx pharmacy are low, and the varieties of Chinese herbal medicines and decoction pieces are also lower than those in neighboring pharmacies.
(3) It is strategically located at the intersection of xx, opposite to the drugstore of xx. Located in the core area of Hongqi Street business circle.
(2) Disadvantages:
1)xx drugstore
① There is no night sale in the store, which is inconvenient for customers to buy medicine at night, and the door is stepped, and the road in the store is slippery in winter, which brings inconvenience to customers, especially the elderly, to buy medicine in the store.
② The employees in the store are directly recruited from the society, and their professional level is low; In-store personnel service lacks standardized procedures and is arbitrary.
There are no Chinese herbal pieces in the shop.
2)xx pharmacy
① There are fewer varieties of western medicine in XX pharmacy, and the price is higher, such as Qianlie Shutong Capsule, 57. 5 yuan, Tongrentang is 59 yuan, which caused customers to return goods.
(2) Due to the small size of the store, the Chinese herbal medicine reserve can't meet the daily sales, the arrival is not timely, and the stock is often out of stock, which leads to the loss of customers to our store.
(3) It takes a long time to catch the party, and customers have to wait in line for about 3 hours. If you want to decoct medicine, you have to pick it up the next day, which brings considerable inconvenience to some foreign customers.
3)xx pharmacy
① Poor professional knowledge. Xx pharmacy has 4 salespersons, 1 salesperson. After investigation, the salesperson's professional knowledge is low.
② Incomplete varieties. The sales varieties of xx drugstore xx store are mainly decoction pieces and advertising drugs. Its generic drugs and clinical prescriptions are few.
(3) Improvement measures:
1) In 20xx, due to the geographical advantages of xx and xx, the store issued at least 1000 medicine delivery cards every month in combination with promotional activities, mainly for surrounding stores and the capital of xx, so as to enhance the influence of the store.
20xxx years, strengthen the investigation of competitors' advertising products, feedback the company in time, and supplement the advertising varieties.
3) For competitors, strengthen the professional knowledge training of shop assistants, use the shift change time at noon every day to learn the symptoms, evaluate the symptoms the next day, and learn 2-3 symptoms every week to supplement the knowledge of shop assistants and improve the visibility of the store.
4) Investigate three competitors every month to find out their recommended prices, strengthen the category analysis of xx community stores, recommend major brand varieties under the same profit situation, and enhance customer recognition.
5) According to customers' needs, make promotion plans, cultivate loyal customers and increase store sales.
6) Timely report the out-of-stock varieties of xx Chinese herbal medicines, which will bring thoughts to the surrounding areas and meet the urgent needs of customers.
Summary of pharmacy work 5
In a blink of an eye, half of the 20xx years have passed, just as company leaders often say, "Half the time, half the work." Through study and time drift, you should also summarize your work.
The position of shop assistant seems simple, but it is not easy to do a good job. We should constantly strengthen self-learning and self-charging in our work, serve our customers better with professional business knowledge and reflect our self-worth.
Over the past six months, under the patient guidance of the leaders and the monthly training knowledge, I have learned a lot, improved my business level and found my own shortcomings.
To be an excellent shop assistant, you must remember the name, location, usage, dosage and functional indications of drugs. This is the basic skill of being a shop assistant, but we always accidentally know one thing and don't know another. It is very inappropriate to complete our basic skills through the manager's patient guidance and long-term questions.
As a qualified shop assistant, take smiling service as the theme, carefully observe every customer, carefully listen to customers' complaints, observe their words and senses, discover customers' real buying motives through their actions and expressions, and don't show indifference and impatience to customers who just look at them. Try to recommend customers who want to buy. Don't just talk to yourself or see other customers absent-minded when they enter the store. Instead, observe the customer's reaction by recommending one or two varieties.
Although the task can be completed within half a year, there are still many problems. I hope that under the guidance of leaders and our own efforts, we can better complete the task in the second half of the year and draw a perfect full stop for our 20xx year!