1. 12320 is a government public welfare hotline set up by the Ministry of Health. It was launched on February 9, 2005, and was put on trial in 2006. 20 12 will be fully launched at the end of this year. 201March 2320, the public health telephone was officially renamed as 12320. The telephone covers all parts of the country and serves everyone in China.
Second, the main responsibilities:
1, to accept public reports on public health emergencies and cases of violation of health laws and regulations;
2. Accepting public complaints about emergency handling of public health emergencies;
3, accept public opinions and suggestions on public health work;
4. Providing consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China;
5. The cities that have been opened have established a relatively perfect linkage mechanism, and citizens' reports, complaints and suggestions can be quickly transferred to the corresponding processing departments, and the progress or results can be fed back in time to reply to the citizens within the specified time.
Service scope:
12320 call center is built in cities above prefecture level according to national administrative divisions. Local citizens can call local 12320 and only pay local telephone charges. In 2006, the Ministry of Health selected Beijing, Hebei, Shanghai, Jiangsu and Qinghai as national pilot cities, and opened the "12320" public welfare hotline in advance, and plans to gradually open the "12320" hotline throughout the country during the Eleventh Five-Year Plan period.
By the end of 2007, the hotline 12320 had been opened in 30 cities above the prefecture level in 9 provinces, including Beijing, Shanghai, Henan (Zhengzhou), Shijiazhuang, Qinghai, Xining and Jiangsu (Nanjing, Xuzhou, Wuxi, Zhenjiang, Taizhou, Suqian, Changzhou, Lianyungang, Yangzhou, Nantong, Yancheng, Suzhou and Huai 'an). ?
By the end of 20 18, the health hotline 12320 had covered 28 provinces and cities (municipalities and autonomous regions).
The reference source is Baidu Encyclopedia, 12320.