Accept public reports on public health emergencies and cases of violation of health laws and regulations.
Accepting public complaints about emergency handling of public health emergencies.
Accept public opinions and suggestions on public health work;
To provide consulting services on public health laws, regulations, principles and policies, disease prevention and control and medical care in China;
The National Health and Epidemic Prevention Station has been incorporated into the China Center for Disease Prevention and Monitoring, and the complaint telephone number is 12320. 12320 is the government public service hotline set up by the Ministry of Health. It was gradually opened on February 9, 2005, and the demonstration sites were gradually opened in 2006. The demonstration site was fully opened on 20 12.
201March, 12320 public health public service telephone was renamed as 12320 health hotline. The telephones are all over the country, and the services are aimed at everyone in China.
12320 belongs to the government's public welfare hotline in the field of health. It is a safe channel for health system software to communicate with social development and the masses, a service platform for the masses to report sexual health-related problems, and a dialog box for disseminating current health policy information and professional knowledge of physical and mental health prevention to the masses.
It is an important measure for health units to implement the people-oriented ruling concept, promote the disclosure of government information, further close the relationship between the government and the people, and improve their work style. Finally, it is because of improving the people's physical and mental health that we can better serve the people's medical care.