How do head nurses do well in nursing management?
1 Pay attention to people and safeguard the initiative of nurses.
People-oriented nursing management is based on the interests of patients, fully mobilizing the enthusiasm, initiative and creativity of nursing staff to meet the needs of nursing staff and promote their all-round development. What is real management? Conquer the mind? Management and nurses are really relative, so the enthusiasm for work will be there and the work will be done well. In the management work, the head nurse should make a public commitment. When the nurses in the department disagree, there is no difference between nurses, only right and wrong, giving everyone a full space to express their opinions, and really convincing people with reason, not oppressing people with power.
The head nurse must treat her subordinates equally, and can't alienate a nurse because of her mistakes or love of ideas, which makes her unhappy and affects her enthusiasm. In addition, in order to make nurses realize that learning is the right choice, head nurses must take the lead in learning, at the same time instill new knowledge and new concepts into them, guide them to study consciously, fully mobilize the enthusiasm of nurses, and further improve their scientific and cultural literacy.
2. Emphasize practice and standardize nursing management and operation.
The ultimate goal of all nurses' work is for the health of patients. Without patients, nursing will lose its foundation and significance. What patients need most is standardized nursing. In actual management, we should pay more attention to practical education. By analyzing some specific cases reported by daily hospitals, departments or TV, newspapers and other media, and then comparing the loopholes in reflection work, we can enhance our understanding of the importance of laws, regulations and systems. As a manager, it should be clearly remembered that standardized nursing management and nursing operation will always be the focus of work.
The head nurse should pay attention to the actual management, make rounds every day, strengthen the supervision of the nurses in the department and standardize the nursing operation. At the same time, it is more important to master the dynamics of departments, especially for families who are difficult, critical or have a long hospitalization time, or who are easy to be picky and demanding, and they should be able to find potential contradictions and hidden dangers in time and solve them in time.
Triple analysis to eliminate unsafe factors in nursing.
Nursing safety means that patients will not suffer psychological, structural or functional damage, obstacles, defects or death beyond the scope permitted by laws and regulations during the whole nursing process. The management of nursing unsafe factors is the focus of nursing management and the guarantee of nursing quality. Improving nursing safety is a subject that can not be ignored, and it is also a standard to measure the level of hospital nursing management. Therefore, as the specific leader and organizer of the nursing team, the management should pay attention to pertinence and effectiveness.
For the problems, mistakes and disputes in daily work, we must organize everyone to discuss and analyze them at the nurses' meeting in time, find out the reasons and put forward practical and effective rectification measures. For example, we should urge those who fail in theory and technology to strengthen their business study; Give more care and help to those who are distracted by external factors such as love and family; For those who are really busy and lead to negligence, it is necessary to adjust the schedule reasonably; For the contradiction caused by unclear responsibility or imperfect system, it is necessary to clarify the responsibility improvement system in time; Serious criticism, punishment and ideological education should be given to those who have problems in their work because of their weak sense of responsibility.
As a head nurse, we should have feelings for nurses, respect nurses, understand nurses, trust nurses and care about nurses. There is a superior-subordinate relationship at work and a sisterhood relationship outside work, which makes nurses feel intimate. Everyone should analyze the problem together and solve the problem in a targeted way. If we can set up a departmental safety team, conduct self-examination on the safety work of the department every month, and let employees mainly participate in management and experience the patient's reaction personally while putting an end to mistakes, we can achieve the purpose of brainstorming. Only in this way can we effectively improve nursing quality and ensure nursing safety.
Pay attention to communication and improve the quality of nursing service.
The quality of nursing service is an important standard to measure nurses' work. With the continuous improvement of the country's legal system construction, the legal awareness of the whole people has been continuously strengthened, patients' awareness of self-protection has become stronger and stronger, and medical disputes have gradually increased. At the same time, complaints and disputes often involve nursing work. Medical workers have always been a high-risk industry, and practitioners should not have the slightest negligence and neglect. From the practical work, modern nursing communication can not be ignored. Good communication promotes the establishment of good interpersonal relationships among doctors, nurses and patients, thus improving work efficiency and quality.
By organizing nurses to learn communication skills, we can improve nurses' self-cultivation, quality and health education level, thus improving patients' satisfaction and laying the foundation for future community nursing theory. At the same time, it also provides an effective platform for the exchange of opinions and suggestions among doctors, nurses and patients and the resolution of contradictions, so that nursing work tends to develop in the direction of high quality and high efficiency.
Such as complaints: patients can't read the handwriting of discharge summary clearly and ask questions? The nurse said, isn't that clear? Why can't you see clearly? The patient complained in disgust. Disadvantages: (1) Nurses do not pay attention to skills; ⑵ Nurses have no empathy for patients; (3) Nurses have no keen insight, and patients' dissatisfaction is not taken seriously. Analysis: The nurse underestimated her clients, and the manager failed to predict the rapid development of patients' medical requirements in time. Measures: Managers should always think about nursing work and constantly improve it, tell nurses to learn lessons, train their speaking skills, and tell nurses to pay attention to empathy when communicating with patients.
Five Skills of Cohesing Nursing Team Spirit
Nursing management is an art as well as a skill. An experienced head nurse is good at expressing herself in concise language, doing ideological work, grasping nurses' psychology, being good at communication, being good at distinguishing everything, being quick-witted and judging accurately. As a head nurse, we should listen to the opinions of medical staff extensively and correct mistakes and deviations in our work in time. Treat nurses fairly. Work is necessary? Strict? Word first, we should try our best to solve the problems in life for nurses. Team harmony is directly related to work quality and nurse image.
As a head nurse, it is very important to create a harmonious team atmosphere. Therefore, in daily management and communication, we must put ourselves in other's shoes and smile and criticize. When one person considers a problem from another person's standpoint, it may be difficult to determine whether it is right or wrong because of different opinions. Therefore, it is best to criticize the patient with a smile or a rising tone. Of course, we should also smile when criticizing nurses. We are all intellectuals. Nurses will accept sincere criticism from the heart and have lasting memories. And those who are criticized for being too aggressive are often just superficial concessions.
It is worth mentioning that praise should consider the feelings of people around you and avoid affecting the enthusiasm of others, such as praising Xiao Li in front of Xiao Wang. Did you do well today? Some nurses heard this and thought to themselves, are we bad? This may affect her motivation to work. When criticizing a person, we must pay attention to the way, pay attention to the timely encouragement after criticism, and let the criticized person know that not making mistakes is not sacred, and correcting mistakes is a virtue.
To sum up, in nursing management, head nurses should be good at clearing their thinking, grasping the key points of work, and using scientific management methods to solve problems in their work, so that all kinds of factors that easily lead to nursing errors and disputes can be effectively controlled, nursing safety can be effectively guaranteed, and nursing quality can be continuously improved.