I. Reception
(1) Etiquette
Can make personal gfd neat and generous; Be able to use polite service terms correctly; Common sense of appearance, appearance and manners; Basic knowledge of language application.
(2) Reception
Be able to prepare for the business environment; Able to prepare business equipment; Can prepare for the tea ceremony staff; Be able to receive guests positively and enthusiastically.
Second, preparation and demonstration
(1) Making tea
Able to identify main tea varieties and prepare tea varieties according to tea-making requirements; Can complete the preparation of tea making equipment; Can complete the preparation of tea; Can complete the preparation of tea-making related products.
(2) Tea display
When making tea, you can choose the appropriate water quality, quantity, water temperature and brewing equipment; Can correctly demonstrate the brewing of green tea, black tea, oolong tea, white tea, black tea and scented tea; Can correctly explain every step of the above tea ceremony.
2. Intermediate level: professional function, job content, skill requirements and related knowledge.
I. Reception
(1) Etiquette
Can maintain good gfd and communicate effectively with customers; Gfd knowledge; Language expression art in service etiquette: reception art in service etiquette.
(2) Reception can provide targeted reception services according to the characteristics of customers.
Second, preparation and demonstration
(1) Making tea
Be able to identify the main grades of tea; Can identify the quality of common tea sets; Be able to correctly configure tea sets and performance tables.
(2) Tea display
You can choose and configure the corresponding music, clothing, flower arrangement, incense and tea hanging according to different tea art requirements; Can host more than three kinds of tea performances.
3. Advanced: professional functions, work contents, skills and related knowledge.
I. Reception
(a) etiquette can keep the image natural, decent and elegant, and can correctly use international etiquette.
(2) The receptionist can tell the main varieties of tea and tea sets in foreign languages, and can simply greet foreign guests in foreign languages.
Second, preparation and demonstration
(1) Making tea
Be able to introduce the origin and quality characteristics of major famous teas; Be able to introduce the styles and characteristics of main porcelain tea sets; Be able to introduce the main famous manufacturers of teapots and their characteristics; Be able to correctly choose minority tea sets and costumes; An appliance that can make tea; Knowledge of tea quality; Knowledge of tea producing area.
(2) Tea display
Be able to master the operation of local flavor tea and minority tea (more than 3 kinds); Be able to organize tea performance independently and introduce its cultural connotation; Can prepare mixed tea (more than 3 kinds); Understand the aesthetic characteristics of tea performance; Basic knowledge of local flavor tea and minority tea.
4. Technician: Professional functions, work contents and skills require relevant knowledge.
First, the teahouse layout design
(A) put forward the design requirements of the teahouse
Be able to put forward the basic requirements of teahouse site selection; Be able to put forward design suggestions for teahouse; Different characteristics of teahouse decoration can be put forward.
(2) the layout of the teahouse
Be able to arrange display cabinets and service desks according to the style of teahouse; Able to host the theme design of teahouse and arrange tea tasting rooms with different styles; Basic knowledge of teahouse layout style; Basic knowledge of creating atmosphere in teahouse.
Second, tea performance and tea party organization
(1) Tea Show
Can be the main bubble of antique tea performance; Be able to master a foreign tea performance; Can skillfully use a foreign language to introduce tea art; Be able to plan and organize tea performances.
(2) Tea party organizations can design and organize all kinds of small and medium-sized tea parties.
5. Senior technician: professional function, job content, skill requirements and related knowledge.
I. Tea service
(1) Tea service
Be able to design tea drinks according to customer requirements and business needs; Can evaluate the grade of tea.
(2) Tea health care service
Be able to master the main technology of tea health care; Be able to configure health tea according to customers' health status and diseases.
Second, the innovation of tea.
(A) tea creation
Different tea performances can be created according to needs to meet the aesthetic requirements of tea art; Can configure a new tea set combination according to the theme of tea art; Can match new tea sounds according to the characteristics of tea art; Be able to arrange new costume scenes according to the needs of tea art; Be able to explain the cultural connotation of the newly created tea performance in words.
(B) tea party innovation can design and organize large-scale tea parties. Basic knowledge of creative design for large-scale tea parties.
Baidu encyclopedia-tea artist