First of all, identify three no products.
When shopping on Tik Tok platform, consumers should carefully check the product information to confirm whether the product has production date, quality certificate and manufacturer's logo. If the product information is incomplete or in doubt, consumers should be careful to buy and avoid buying three-no products.
Second, preserve relevant evidence.
Once three products are purchased, consumers should first keep shopping vouchers, such as screenshots of orders and transaction records. At the same time, take photos or videos of the products and record the problems existing in the products, so as to be used in subsequent complaints and reports.
Third, complain to the Tik Tok platform.
Consumers can complain about the purchased three products through online customer service, telephone customer service and other customer service channels of Tik Tok platform. When complaining, provide detailed purchase information and commodity problems, and ask the platform to intervene.
Fourth, report to the relevant departments.
In addition to complaining to the Tik Tok platform, consumers can also report "three no products" to local market supervision departments or consumer associations. Provide shopping vouchers and commodity information when reporting, and explain the existing problems and potential safety hazards of the products so that relevant departments can investigate and deal with them.
Verb (abbreviation for verb) defends one's rights and interests.
In the process of complaint reporting, consumers should remain calm and rationally defend their rights. If the Tik Tok platform or relevant departments fail to handle or solve the problem in time, consumers can consider protecting their rights and interests through legal channels.
To sum up:
Consumers can protect their rights and interests by complaining to the Tik Tok platform and reporting to the relevant departments when they buy three or five products in Tik Tok. In the process of complaint reporting, consumers should keep relevant evidence, rationally safeguard their rights and ensure that their rights and interests are protected.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 55 provides that:
Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with the provisions of laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice.
People's Republic of China (PRC) product quality law
Article 13 stipulates:
Industrial products that may endanger human health and personal and property safety must meet the national and industrial standards for protecting human health and personal and property safety; Where national standards and industry standards are not formulated, they must meet the requirements of safeguarding human health and personal and property safety. It is forbidden to produce and sell industrial products that do not meet the standards and requirements for safeguarding human health and personal and property safety. Specific management measures shall be formulated by the State Council.