1. If there is a conflict with the patient in the hospital, how should I solve it? Note: You did the right thing, but the patient ignored your explanation and asked you to apologize. )
First of all, obey the patient's meaning and apologize. This is not a sign of submission to humiliation, but our industry puts the safety and health of patients first. People who come to the hospital for medical treatment are not happy, but have a feeling of fear and depression. We should understand, because our optimistic and positive attitude can also influence them.
When their mood is stable, we can calm down and talk to them and answer their questions patiently. We should use our professional advice to solve the contradiction between us. If we can't solve them, maybe they still can't stand your explanation. We can ask the head nurse or the leader for help and solutions!
2. What are the professional qualities of nurses?
Psychological quality nurses are the main body of clinical nursing work. To provide the best nursing service, we must strengthen our self-cultivation and have a good mental outlook and healthy psychological quality. Positive, optimistic and confident attitude towards life.
Emotional stability, not discouraged when encountering setbacks, not proud of achievements; Be fearless in times of crisis, and be able to deal with it calmly in a difficult and complicated environment; Broad-minded, able to learn from colleagues' new methods and technologies, listen to different opinions, learn from others' strengths, make up for their own shortcomings, and exchange experiences with each other at work.
After the operation, the nurse found that there were only six pieces of gauze left, and she remembered that it was obviously seven pieces. The doctor said I was the director or you were the director. what do you think?
Reference answer: First of all, it should be affirmed that the nurse's serious and responsible attitude is correct. If a piece of gauze is really forgotten in the patient, the consequences are unimaginable. The attitude of being responsible for patients is the basic medical ethics that doctors should have. For the doctor, it is necessary to verify the correctness of what the nurse said with the attitude of thinking for the patient under uncertain circumstances.
The relationship between doctors and nurses is equivalent to the relationship between leaders and subordinates, which implies that as leaders, we should carefully analyze the suggestions made by subordinates and adopt correct suggestions, while as subordinates, we should calmly treat the different opinions of leaders and analyze them correctly. Obey the leadership on non-principled issues, and reflect major principled issues to superiors. If your correct opinion is not adopted, you won't work passively.
When you were on duty, you already had a lot of affairs in your hand, and the head nurse gave you an important thing. What would you do?
As a nurse, it is inevitable to encounter such a situation, which requires us to do our best to overcome the difficulties and complete the task on time and with good quality.
Doctors often hide their illness from patients. what do you think?
From a psychological point of view, most patients will fall into despair after learning that they are terminally ill, and even refuse to continue receiving treatment. Therefore, it is beneficial to cooperate with the treatment to conceal the patient's condition properly, but if the patient already knows and insists on asking, the doctor should respect the patient's right to know, gently tell him his condition, and give more guidance to help him tide over the psychological difficulties.