Through the summary, people can be scattered, superficial perceptual understanding into a systematic, profound rational understanding, so as to draw scientific conclusions, in order to correct the shortcomings, learn from experience and lessons, so that the work of the future to make fewer detours, more results. The following is my hand-picked work summary, I hope to help you!
Do telecommunications salesman's summary of the first
Dear leaders, colleagues:
Hello! In accordance with the company's requirements, is now a year of work to the appraisal team and staff representatives of the duty as follows:
Full of opportunities and challenges of the 20_ year has passed, I as a so-and-so district deputy, mainly to assist the department of the head of the main focus of the work of business development, ___ years in the city under the correct guidance of the company, under the personal leadership of the departmental manager, I was able to start from their own work, modesty and prudence, and as a good job of the main I can start from my own work, modest and prudent, as a good full-time staff and assistant. At the same time diligent, hard-working, more instructions in case of trouble, work hard to report. Over the past year, I effectively fulfill the duties of the post. And a year's harvest is that I finally became an honorable member of the party.
Over the past year, under the unremitting efforts of all the staff in the so-and-so district, adhere to the marketing model transformation as the basis, accelerate the effective development of 3G smartphones, set up the flow management concept, enhance the value of the stock market users, improve the channel sales capacity, focusing on the groundwork for the healthy development of the various services to lay a good foundation, the business has achieved certain results for the rapid and healthy development of the telecommunications of so-and-so city, contributing to their own part. The operation work has achieved certain results, contributing its own strength to the rapid and healthy development of telecommunications in Moumou City. As of ___ months, the new development of so-and-so district users ____; among them: mobile users ____; broadband users ____; the cumulative completion of the revenue ____ million; of which the mobile network to complete the ____ million; fixed-line network to complete the ____ million; the actual progress of the completion of the ____%; the annual revenue seeks to complete the ____ above.
The following I on the work of the year to the assessment team and staff representatives of the duty is as follows:
First, the mobile market
In accordance with the company's overall activities program and deployment of January-December so-and-so district marketing center better implementation of the implementation of the handshake action, welcome the spring action, the Polaris activity, the big work of the 50 days of activity, the hundred days of the war, C plan, dragon plan, etc., the second quarter A so-and-so district in the Riverside Park for several months of "Tianyi 3G experience activities", we seize the favorable opportunity to carry out colorful publicity and promotional activities during the May 1, 11, July 1, "the 90th anniversary of the founding of the party", and the city of The old cadre bureau carried out a literary and artistic activities, taking the opportunity to promote the old man machine, the campus to welcome the new occasion of a certain district sales of smart phones ____ more than one year, a number of marketing activities, for a certain area of the annual revenue growth has played a significant role.
Second, the home broadband market
A certain district to strengthen the "broadband China optical network city" theme of publicity, enhance the Telecom light speed broadband brand image. In the mainstream media in a certain area to carry out the "broadband China optical network city" theme of publicity, the use of telecommunications day, movie nights and the opening of new neighborhoods during the point, with the promotional car in the district, leisure plaza and other places to carry out on-site promotional activities. According to the classification of "red, blue and white", the broadband community management, to the network development department to put forward rationalization proposals, and gradually expand the occupancy and penetration of high-value community. October, the district "resource inventory team" has been the city's community inventory, and at the same time, the opening of a hotline, effectively improving the quality of broadband services. The opening of a hotline to effectively improve the difficult to ask the line, difficult to install the problem, _ month a certain district broadband development volume for the first time exceeded ____ households.
Third, the wireless broadband market
By specializing in the city's major IT stores, focusing on the promotion of the annual network card, easy to pass the card monthly preferential policies, to attract users. In 2007, we updated and replaced the promotional pages and authorization plates in major IT stores to create a comprehensive Tianyi 3G wireless broadband high-speed Internet access promotion content. The main products are 1,200 yuan annual policy, 50 yuan, 100 yuan ETC local monthly policy, and the computer company opened a one-time ETC monthly ____. Now more than 90% of IT stores sell telecom company products.
Fourth, the group unit market
A certain district organization has the strength of the agents and employees to carry out the government and enterprises large single, _ year *** development of a group, a company group, a group, a group, a group, a group, etc., the total development of ____ more than one household, the main to take 0 yuan to rent the integrity of the rental machine policy, the group unit stamp guarantee, agent guarantee, resulting in arrears of fees recovered in the agent agent to do business in the fees or deposit deducted back, the staff development of government and enterprise single by the department manager and the staff double guarantee arrears of fees not recovered in the guarantor salary deducted back to realize the operation of zero risk.
Problems in the work
Looking back on his work over the past year, he y appreciated that the work, although some achievements, these achievements, thanks to the colleagues *** with the same efforts, thanks to the company's various departments of the strong cooperation and support. While recognizing the achievements, I am also aware of some shortcomings in the work of individuals, mainly reflected in: theory and practical action are not closely enough combined with each other, the initiative to further strengthen the learning process, the work of innovative ideas are not enough to operate the development of the highlights are not prominent and so on. In the future work, I will be under the leadership of the company, with a pragmatic style of work to do a good job, as a good job staff and assistants, so that 12 years of work has a new breakthrough.
20__ work ideas:
1, strengthen the "broadband China optical network city" strategy publicity, do a good job of new buildings to negotiate "live network" construction work, speed up the progress of transformation of the old neighborhoods, enhance the FTTH light to the home of publicity efforts, implement a good grid manager points. Publicity efforts, the implementation of a good grid manager points system, so that grid managers fully understand the program's rewards and penalties rules, to promote the grid manager of the customer maintenance of the importance of the phenomenon of high broadband users to reverse the phenomenon of high departure from the network, optimization of broadband packages to intensify the development of convergence of business, the rational implementation of the new point of the district bidding work, to ensure that the average monthly development volume to maintain in the ____ more than the target of the departure from the network to control the scope of the 1.1 percent.
2, through an in-depth analysis of the direct supply of terminals to bring the interest chain, guiding the agents to order on their own, combined with the company's procurement incentives given to encourage the agents to carry goods, to help the agents to develop a reasonable tariff policy combination of sales, to promote the effective development of the contract plan, and to strengthen the agents of the benign sense of operation. Continue to do a good job in experience marketing and traffic management strategy. Utilizing the Samsung W999 year-end listing opportunity, do a good job, good fine warm-up work, and strive to create a new peak in the sales of star machine, to pull the 2012 annual income to lay the foundation.
3, to strengthen the maintenance work, a certain area over the years is a big development, big loss phenomenon, 2012 to strictly control the development of quality, continue to deepen the implementation of the "who develops, who maintains" the work of the idea of increasing the authenticity of the new user data into the network assessment, to facilitate the maintenance of the work in the future. Keep communicating with the customer service maintenance personnel, so that we can grasp the company's latest tariff policy, for some high-end users to actively recommend preferential gift packages, enhance user stickiness, reflecting the advantages of humanized service of the telecommunications company.
4, increase the development of group units, the use of relationship marketing and the company's newly opened number of timing, through the lucky number to drive the enterprise large single income, rapidly expanding the user scale growth, and gradually penetrate the industry application products, through the industry application to achieve the purpose of long-term cooperation with enterprises.
5, strengthen the combination of preferential gift package marketing awareness, cultivate the user's habit of using value-added business products, from a single card to the gift package, to achieve 100% optimization of the combination of packaged sales, the new user activation to generate traffic and the number of hundreds of revenues, and regularly organize the internal business of the staff to compete, to promote the value-added income steady growth.
In short, in the new year, in the face of fierce market competition and more arduous business tasks, I will be under the correct leadership of the company's leadership, with all the staff of the department *** with the struggle to forge ahead and overcome the difficulties, in order to complete the 12 years of the work of the various tasks and work hard.
Do the summary of the telecom salesman two
I am a just into the telecommunications company's new employees, all of them feel fresh and curious, in the past is to walk into the telecommunications company to accept the service, feel the feeling of the telecom company's services, and now I have to face the majority of customer groups as a service to the customer service, which can be said that a great challenge in life for me. This is a great challenge for me. The work content of salesperson is very repetitive, many people think it is very invisible, can't see tangible achievements, but I think this work is very interesting, its joy and pain come from the customers. Watching TV, movies, reading books, as if all the right and wrong are very clear, non-white or black, but in the face of the customer's reaction, many times it is reasonable to say that I can calmly face their emotional complaints, and even abusive words.
Every day in the business hall work, I will be attentive to the user service, the user is also with a sincere smile, simple words touched me, heart to heart exchanges, I realized the joy of pay, really. Yesterday's hardships created today's splendor, yesterday's trials and tribulations coalesced into today's strength. Still from the beginning of each fresh morning, still with my sincere sweet smile to build a bridge of the heart to move the user. Today, the majestic cause, colorful life, heartfelt service constructed in this ordinary three feet in front of the counter, I see the spirit of dedication of the telecom people and customers are satisfied with the sincere smile, I think of the telecom brilliant tomorrow!
Through these days of work, let me in all aspects of the skills have been improved, but also let me feel that the telecommunications company is not only a service-oriented enterprises, more is the cradle of the training of talents, so that I enter the company are able to enter the role of faster. My typing level has always been my weak point, and did not pay much attention to it, after entering the company, I found that I have been very backward, so I practiced every day, fumbling, although now the speed is not satisfactory, I believe that through the efforts of the company's requirements, I will certainly reach.
In the ordinary work of the post, set up the "user first, heart service" concept is the most basic requirements of the telecommunications company for each employee. I y understand that to do a line to love a line, love a line to specialize in a line, specializing in a line in order to make a first-class work performance. First-class service work requires us to strengthen the concept of service, enhance the service consciousness at the same time, we must start from the love of duty, honesty and trustworthiness, dedication.
People are inseparable from the work. Now I am busy, but very happy, very satisfied. Although now, I am still a new employee, but I hope I can play their own light and heat in the company, really play their potential, continuous learning, continuous progress, can grow with the telecommunications ****, to witness the telecommunications company to a new glory!
Do telecom salesman's summary of the third
Looking back at the 20__ year property company customer service department, can be said to be the further development of the year, and continue to improve improve the management function of the year. In this, the property customer service department has been the care and support of the company's leadership, but also other departments of great assistance, after a year of hard work of all customer service staff, customer service department's work than the previous year has made great progress, the work of the system continues to be perfected and implemented, the "customer first" service concept is y seared into the minds of every customer service staff.
Looking back on a year of customer service work, there are gains and losses. Now a year of customer service work is summarized as follows:
First, the deepening of the implementation of the company's rules and regulations and customer service systems
In 20__ the initial improvement of the rules and regulations on the basis of 20__ year focus on deepening the implementation of the customer service department in accordance with the current state of the company's development, to deepen its knowledge and understanding of property management. At the same time, with the introduction and improvement of some of the laws and regulations of the property management industry, the customer service department also timely adjust the customer service work related systems, in order to better adapt to the new situation.
Second, the theory of practical, attentive to the training of customer service staff
The use of customer service department every Friday meeting time, to strengthen the department's staff training. Training is based on a week in the work of the actual problems encountered in the start, so that the combination of theory and practice, so that each customer service personnel on the "service concept" of a more profound understanding.
Third, the daily handling of repair
According to the workload statistics for each weekend, the "daily reception" of various forms of repair are up to more than ten times. According to the different information of the repair report to the heart of the work, and strive to solve the problem in the shortest possible time. At the same time, according to the completion of the state of repair timely return visit.
Fourth, ___ district property fee collection work
According to the beginning of the year the company issued the charge index, heart to carry out ___, ___ district property fee collection work. Finally, in the property manager, secretary and other departments of the support, to complete the company's fee target.
Fifth, the collection of energy charges
As scheduled to complete the ___ district quarterly household reading water meter charges at the same time, but also to complete the new tasks assigned by the company ----- ___ district first household reading water meter charges.
Sixth, ___ area of the bottom of the commercial leasing
The development of the bottom of the commercial leasing program, and in the second half of the successful introduction of "supermarkets, pharmacies," the project.
VII, part of the building's repossession
In the month of _, completed the _ #, _ # of the repossession work; at the same time, completed part of the ___ area relocation building (_ # - 1, 2 units) repossession work.
VIII, "___ earthquake" organization to carry out fund-raising activities
After learning the news of the ___ earthquake, the leadership of the property company immediately decided to carry out a community "for the people in the disaster area to dedicate a piece of love," the fund-raising activities, this task by the Department of Customer Service to complete. After receiving the instructions, the customer service department of all staff to contribute ideas, and finally successfully completed the fund-raising activities.
Nine, the festive period of the park decoration work
heart to complete the festive period of the park decoration work, this year, the company has increased the Christmas (doubly young people concerned about the holiday) during the park decoration efforts, in the ___ door and ___ area of the lobby of the purchase of the Christmas tree and a variety of decorations.
Ten, the owners of the symposium
In the eve of the Spring Festival, the organization of the annual owners of the symposium. Invite the owners to speak at the meeting, the property company's service work to give a full affirmation and put forward a reasonable recommendation.
In short, in 20 ___ years of work on the basis of 20 ___ years we are full of confidence and expectations, in the new year we firmly believe that as long as we work diligently, hard work, heart to explore, the courage to forge ahead, we must be able to "efforts" to complete the company's work under the various indicators.
Doing the telecom salesman's summary of the fourth
The relationship between all things in the world are talking about the edge. Two years ago, when I graduated from school, I happened to meet Chenzhou Telecom recruiting staff, so, under the encouragement of my friends, I took part in the recruitment at that time, and fortunately became a member of Chenzhou Telecom sales class.
In the ordinary work, to establish the concept of "customer first, service by heart" is the most basic requirement for every employee of the Telecom Company, and to realize the love of the cause with great enthusiasm in life is also my solemn commitment. I y understand that to do a line to love a line, love a line to specialize in a line, specializing in a line in order to make first-class performance. First-class service work requires us to strengthen the concept of service, enhance the service consciousness at the same time, we must start from the love of duty, honesty and trustworthiness, dedication.
Franklin has a famous saying called: "Promote your career, do not let your career to promote you." For the work of a good salesman, I have twelve points of confidence, because I have three hearts, that is: enthusiasm, responsibility and enterprising spirit.
The work of the business hall, the whole day and business acceptance, business learning, service etiquette training to deal with, boring, if there is no careful and conscientious, hard work, selfless dedication is impossible to do a good job.
Beginning to enter the business class work for a period of time, all the freshness, was to go to work, eat, sleep three point one line boring life annihilated, the heart is full of irritability and depression. I have also been for the work of the user's accusations and abuse and cry, for the return to the house to face the cold walls and despair, for the first time in my life, I feel that every step across the life is so difficult. However, a strong sense of responsibility, a sense of mission does not allow me to do so, I can not retreat on the road of life, I can not lose in the beginning to others, lose to themselves. I began to study hard to enrich my life, devote myself to every day's work, everything from the most basic to do.
A sheet of examination paper, the results from seven or eight ten points rose to more than ninety points, cohesion of how much sweat and blood; a burst of practice typing the sound of the keyboard, breaking the silence of how many quiet nights; a book full of business knowledge Notebook, recorded how many extraordinary days. Cyclic operating procedures, high-intensity work, constantly sharpening my will. It is this simple and fulfilling work, so that my heart is full of comfort and satisfaction. Spurred me to do down-to-earth, do a line, love a line, drill a line, always keep in mind that "honest people, down-to-earth work," the purpose of doing people, the sincere smile to each customer.
I remember one day, because the evening shift, I was ready to go to dinner, just get up to leave the counter, came a fifty-year-old woman, she held a heavy plastic bag on me, said: "Little girl, I want to trouble you to help me pay 100 yuan of phone bills, okay?" I did not say anything, immediately turned around and sat down, the aunt opened the plastic bag, a smell of oil suddenly filled the entire business hall. The original woman is selling doughnuts, carrying a bag of change to pay the phone bill to come.
Looking at this pile of stained change and greasy coins and the aunt's face embarrassed expression, I smiled and said: "Auntie, you can rest assured that I will give you to pay the phone bill, may I ask you what the number is?" Afterwards, I helped the lady to organize the coins in stacks of ten, ten stacks of ten, and smoothed out the change to make it neat, and it took me half an hour to help her to pay the phone bill. The first thing I did was to take advantage of the fact that there was no one in front of the table to do business with, and then I helped the lady to finish organizing the rest of the money.
When the woman got up and thanked me, I felt a strong feeling in my stomach. Even though it was my meal time and there were almost no users at the front desk, I could have guided the users to other desks and I could have enjoyed my dinner, however, I rewarded the customers with my own practical actions and I penetrated the customers' hearts with my true feelings, so I was happy. Gathering sand into towers, accumulating armpits into fur. The company's main goal is to provide the best possible service to its customers," said Mr. Wang.
"Three people, there must be my teacher", to participate in the marketing service skills competition, each colleague is my teacher. They all have something I want to learn, I have to seriously learn from them, so that I have to improve every day, every day in progress.
At this moment, in this situation, if someone wants to ask me: "What is the most beautiful?" I will not hesitate to tell him: "not the sunset, the sea and roses, but our beloved telecommunications, my group of business class lovely brothers and sisters." If someone asks me, "What is my favorite?" I will not hesitate to tell him: "Not the love of me and me, not drunkenness, but the ordinary full of busy, satisfied customers smiling face!" Let life fly here, I have no regrets! Let life fly here, I silently plow! China Telecom, in order to your tomorrow I would like to dedicate a good youth.
Doing the telecom salesman's summary of the fifth
With the first quarter of 20__ with the recollection of the first quarter of 20__ has been quietly far away, the new second quarter of the footsteps have begun to start. Review the first quarter to work, there are hard work and pay, there are achievements and shortcomings, of course, more is the accumulation of work experience. Business hall is the company directly for customers to demonstrate and handle business, to provide face-to-face service of the business premises, is the customer to recognize the enterprise, enhance the important window of the corporate brand. In order to further improve the company's external set up efficient brand, publicize the brand image, more collection of market information and intelligence, more to receive the user's comments and feedback, is now on the first quarter of 20__ year work is summarized as follows:
Since the Xinbo take over the business hall, the daily behavior of the business staff is standardized, the efficiency of the work is gradually improved, the main create an attitude of progress and learning, error rate has been significantly reduced, eliminating the use of the business hall, and the use of the business hall to improve the efficiency of the work of the company. The error rate has been significantly reduced, to eliminate the use of office fraud favoritism, terminal sales than the same period last year increased by 23.1%, convergence of business than the same period last year increased by 15.3%, a single installation of broadband than the same period last year increased by 5.7%, 2G, 3G single-card sales than the same period last year also increased. Overall, the business environment has changed qualitatively from the past, and the quality of personnel has improved significantly.
Of course, at the same time to get certain achievements, I also see the urgency of the current situation, management needs to be more detailed, observation of personnel behavior needs to look deeper, the decomposition of the task needs to be on time to check the completion of the situation, stand in the company's point of view and in the capacity of the master of the subordinate behavior requirements. In the service from the company's requirements of the standard there are still some gaps in the company's allocation of tasks and objectives can not be 100% completion of the business staff on the service standards and mastery of business knowledge can not meet the requirements. There are also individual sales staff behavior lazy, paralysis, provoke the harmonious environment between colleagues, decomposition of the task can not be completed on time and other phenomena. In summary, I think as a hall manager I should look at the problem to be comprehensive, can not listen to the individual colleagues of the slander, individual problems to be comprehensive analysis, discretionary consideration, check the cause of the problem, from the root cause, more inquiries, more unannounced visits, and listen to the suggestions of other colleagues, the specific requirements are as follows:
Passionate about their work, proficient in telecommunications business.
Work is the road that everyone must go through in life, because work, we can receive a lot of things; can also make a lot of friends; work more can make us live more wonderful! To make outstanding achievements in a position, we should love their positions, do their jobs, skilled in every step of the work, the work will do fine, do firmly, do real.
Dare to manage, good management.
The manager of the business hall is responsible for hosting and supervising the work of the business hall, the use of the morning shift will encourage the business staff, to do in the face of the different character of the sales staff, how to make it have a good mentality to do a good job of business work for the purpose of a year, through the way to say, persuade, and teach to get along with the sales staff, there are no major faults and work errors. For the error dare to correct, in the face of advanced personal deeds good to praise, not to things small and not for.
Know the target, understand the task, and seek development.
With the Group's business hall evolved into a marketing center trend of advancing the business hall y shoulder the task, in the past year every morning shift will be repeated to emphasize the distribution of the individual head of the tasks and indicators, so that they understand the performance of this their own, prompting the salesman will be a better development of the business to accelerate the development of the business. In the normal business I try to help the salesman to promote our products, do a good job in the background support, and summarize the experience in a timely manner to share with other salesmen to discuss.
Strictly abide by the rules and regulations, to maintain the credibility of the enterprise.
Solidarity with colleagues, *** with efforts. Colleagues have a harmonious relationship, unity and love, mutual help and respect. Do not seek personal gain, to maintain the credibility of the enterprise, requires that even in the case of unsupervised, independent work does not do anything to infringe on the interests of the enterprise. When the user to the business hall for complaints, I asked must be in accordance with the first responsible system to seriously deal with, the whole tracking processing, and make a good record, to maintain the credibility of the enterprise, and do a good job of the business hall manager's duties.
Traffic Street Business Office is a young team, the vibrant collective will continue to pursue in the new situation from the spirit of inner service, the art of service, with love, patience, honesty, perseverance to treat every user to create a star team as the goal, now on the second quarter of 20 ___ the work plan is as follows:
First, a clear second quarter of 20 ___ work objectives, the implementation of "first-class", "first-class", "first-class", "first-class", "first-class", "first-class", "first-class", "first-class", "first-class", "first-class" and "first-class". Work objectives, the implementation of "first-class management, first-class service, first-class talent, first-class performance", to improve business acceptance, innovative thinking, the use of each person's different character to play their own strengths, let go to do, rest assured that to do a good job in the business hall, the support of the head of the class, to do coarse and fine, regular verification to ensure that the business of the business without complaints, business No error. Strictly punish violations, recognize the advanced. So that each salesman to play their strengths.
Second, with the development of experiential marketing, in the new environment, pay more attention to cultivate the salesman love and dedication, highly responsible attitude to give full play to the subjective initiative, enthusiasm, motivation to forge ahead in the work of passion, strengthen the sense of ownership of the salesman. Do everyone have a plan, everyone has a goal, every day to open the morning shift will implement the actual need to improve the content, inform the actual amount of personal business development and acceptance of the amount of time to remind themselves of the current stage of the gap with the goals and plans.
Third, pragmatic style, good at learning advanced experience, more exchanges with sister companies, especially with Shahe and other advanced performance and management model experience to maintain exchanges, good at innovation, improvement, pragmatic and summarize on the basis of learning, so that the management model, business business development volume and service attitude to really improve.
Fourth, as "a year in the spring", the real "second quarter" task indicators to pay attention to the work of a year to lay a solid foundation for the task indicators assigned to individuals, from time to time to supervise the daily briefing on the development of individuals, the performance of individuals to do reward and punishment. Individual performance to achieve clear rewards and penalties, to encourage advanced, improve deficiencies, more communication within the team, more learning, to achieve the real must be assigned to the completion of various tasks.
Fifth, the business hall of fixed assets and valuable products and mobile terminals, the implementation of a person responsible for the timely reporting of the use of relevant information and the number of sales, to achieve the figures to be accurate, the equipment is running normal business to be stable, the development of the relevant use of the process, so that there are people in charge of rules and regulations can be relied upon to do all the business hall items have a registration or account to ensure that the company's assets fixed and quasi-devoted, I personally to do the usual to view, regular inspection. To check, regular inspection. The relevant issues are not dragged not sloppy timely processing, timely resolution.
In summary, since I chose this job. I hope I can play my own light and heat in the company, really play their potential, continuous learning, continuous progress.
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