"123 15" is a consumer complaint hotline and a national internet platform. This is a special telephone number, 1999, set up nationwide by the State Administration for Industry and Commerce with the strong support of the former Ministry of Information Industry on March 5, which is dedicated to receiving consumer complaints and reports.
The national 123 15 internet platform was officially launched on March 20 17. This is another important measure to promote "Internet+government services", which indicates that the consumer rights protection work of China's industrial and commercial and market supervision departments has entered the internet plus era.
Conditions that must be met when dialing 123 15.
1, there is a clear defendant. (Be sure to know the specific business information, such as store name, address, telephone number, etc. Before you complain. )
2. There are specific appeal requests, facts and reasons.
3. It belongs to the jurisdiction of the administrative department for industry and commerce. (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects)
4. Consumers need to buy, use goods or receive services in their daily consumption.