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On the basis of in-depth understanding of health needs, according to their own service capabilities, try their best to meet customer service requirements, sign service contracts with customers realistically, perform their duties according to the contracts, and honestly admit existing services.
Step 2: Collect health information.
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Collecting personal health information, arranging health examination according to individual health status, and summarizing and analyzing health-related information collected through health information questionnaire survey and health examination data are reliable basis for health risk sharing assessment.
Step 3: Establish a complete health record.
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Health records are necessary for health management centers. Health records are used to record customers' vital signs and their own health-related behaviors and events.
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Personal health record is the systematic and complete management of all health information materials in the whole health management cycle, such as service contract, personal health record management homepage, member service requirements, service description for individual members, personal health information questionnaire, previous health examination report, health examination project design, actual health examination report, health risk assessment report, health intervention plan and scheme, health intervention implementation process record, etc. , so that customers can check and follow up at any time to provide detailed information for medical services.
Step 4: Conduct health risk assessment.
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According to the customer's health risk factors, the related disease risk assessment is carried out, and the customer's health status is comprehensively judged and evaluated through the health risk assessment, so as to predict its health trend in 5- 10, thus strengthening the role of early warning and prompting, making customers attach great importance to their own health and prevent it early, and making quantitative indicators for health intervention plans and programs. Such as lifestyle assessment report, risk prediction and assessment report of stroke factors, and prediction and assessment report of diabetes risk factors.
Step 5: Formulate health intervention plans and programs.
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According to the health risks existing in the health risk assessment, the control objectives, intervention plans and schemes for reducing risk factors are formulated.
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First of all, we should formulate the objectives, methods and time of intervention. In particular, priority should be given to health problems, such as subclinical status and abnormal indicators of lifestyle. Formulate the health problems to be solved in the medium-term intervention, such as single disease and lifestyle; Formulate long-term interventions to solve health problems, such as multiple diseases and lifestyles.
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Secondly, the intervention plan should include the contents, methods, means and frequency of intervention, such as abnormal indicators or single disease, multi-disease and lifestyle; Medical intervention includes outpatient service, consultation, special consultation, monitoring, dietary guidance and follow-up. Lifestyle intervention includes diet intervention, exercise intervention, psychological intervention, behavior intervention and environmental intervention.