Clear attention
check before acceptance
Since 10 and 1, COVID-19-infected people have been found in many places in our province, resulting in the health code of our province.
red
、
yellow
Code "personnel also increased dramatically, which brought a lot of inconvenience to travel.
How to answer the question of "health code" of citizens in time and solve it quickly?
At present, the nucleic acid detection has been completed as required, and the results are all negative. At the same time, complete health monitoring and automatically release the yellow code.
(The reason for encoding and the requirements for decoding nucleic acid can be seen in the interface of the resident health card.
Complete nucleic acid detection as required.
Just).
as follows
Complete nucleic acid detection
(The results are all negative)
After ...
Automatic transcoding failure needs to be complained.
The public can use the following three methods.
One way to solve it
(you can choose one of them, and you don't need to repeat the operation, so as to avoid the data sinking and affect the appeal):
"Health 320" WeChat official account
Step 1: Pay attention to the official account of "Health 320" WeChat.
Click to enter "Health 320"
Wechat official account
Step 2: Appeal through online consultation.
The online consultation process is as above.
note:
Wechat official account is only available.
Hunan province yellow code complaints, according to customer service tips to send personal information (
Name, contact number, ID number and recent nucleic acid test records.
) transcoding the complaints that meet the requirements.
(PS: just
You only need to send the nucleic acid results and the name and telephone ID number that meet the appeal conditions, and you don't need to refresh the screen repeatedly, which will cover the effective information and affect the appeal processing.)
Hunan province
province
Red team: People in Hunan Province should consult local districts and counties for disease control;
Hunan province
outside the province
Red team: If people are outside Hunan Province, please download "
Health 320”APP calls for health 320 "application.
Step 1: Download the "Health 320”APP.
Step 2: Click on "Red and Yellow Code Complaints inside and outside Hunan Province"
1) Hunan Province
outside the province
Complaints from red team:
Red Team
: Just upload your name, contact number, ID number and travel itinerary;
Yellow code
: Upload your name, contact number, ID number and recent nucleic acid detection records (the interval between nucleic acid detection is more than 24 hours). Complaints that do not meet the requirements will not be accepted.
2) Hunan Province
province
Complaints from red team:
Red Team
If people are in Hunan province, they should consult local districts and counties for disease control;
Yellow code
: Upload your name, contact number, ID number and recent nucleic acid detection records (the interval between nucleic acid detection is more than 24 hours). Complaints that do not meet the requirements will not be accepted.
12320/96320 hotline
If you need to consult the complaints about health codes in Hunan Province and other related issues, you can call the hotline 073 1- 12320/96320, and receive complaints from citizens for 7×24 hours to answer their questions in time.
The epidemic is not over yet, and the general public should not be careless. We should consciously abide by the epidemic prevention and control regulations, conscientiously fulfill our personal responsibility for prevention and control, develop good hygiene habits such as frequent hand washing, frequent ventilation, sharing meals, using public chopsticks and rice noodles, and actively cooperate with the community to implement corresponding hygiene control measures.