First, focus on publishing the convenience guide. Contact the hotline organizer, solicit innovative service practices during the epidemic, and introduce more than 30 emergency measures that benefit the people and enterprises, such as handling family production and life matters, helping vulnerable groups, vehicle inspection, delaying tax declaration, overdue inspection of equipment, speeding up online courses for students, giving away citizens' online traffic, etc., and uniformly release them to help fight the epidemic and ensure the orderly operation of social life during the epidemic (involving commerce, public security, taxation, market supervision, customs, water supply).
The second is to make good use of the path navigation platform. In order to ensure that people's telephones can be dialed in, connected and transferred quickly and effectively, and the emergency safeguard measures that people need to know and need to know can be delivered to thousands of households in time, the municipal hotline office 12345 further clarified the contact information of business consultation such as living supply, convenient home, enterprise management, epidemic prevention and control, and made public through websites, official WeChat accounts and other media forms, so as to improve the social awareness rate and respond to people's complaints and consultations in a timely, rapid and efficient manner.
The third is to give full play to the role of bridges and ties. The municipal hotline office 12345 opened an online convenience hotline 12345 to accept complaints with two-dimensional code while doing a good job in the normalization of help-seeking consultation. Timely notification of the handling situation, irregular quantitative statistics of the handling situation of each unit during the epidemic, commendation of the units that have handled well, notification and interview of the cases that have not been handled well, and truly play the role of hotline handling as a bridge in serving the "life circle" of the citizens in their hometown.
First, the category of daily necessities
Contact number of daily necessities of the Ministry of Commerce
The commercial departments of Luohe city and district (functional area) opened the "hotline for ensuring the supply of daily necessities" and made efforts to open up a "green channel" for the distribution of daily necessities.
Luohe Municipal Bureau of Commerce: 3 120925
Yancheng district bureau of commerce: 296 1 156
Bureau of Commerce of Yuanhui District: 338 10 15
Shaoling District Bureau of Commerce: 26007 18
Bureau of Commerce of Economic and Technological Development Zone: 5757666
Bureau of Commerce of Urban and Rural Integration Demonstration Zone: 18739554444
Xicheng District Bureau of Commerce: 13603953068
Second, it is convenient to have classes at home.
Water, electricity, electricity and convenient telephone
For the difficult groups who can't pay on time, we will take the business of paying the arrears without stopping.
Qingyuan water supply: 262 12 10
Yinhe water: 2358839
Power supply company: 95598
Zhongyu gas: 3 156777
Elevator 24-hour emergency telephone: 96333
The convenient telephone number of the municipal medical insurance center is 3 10 1832.
Provident fund convenience hotline: 12329
City Vehicle Management Office Business Green Channel (Window) Telephone
Luohe vehicle management office (vehicle management business) 3110820; (driving management business) 3556799; 3 10 1296.
The window of the municipal administrative service center handles the consultation telephone online.
Office telephone (safety consultation): 3 177077
Business Coordination Section Tel (Business Coordination): 3 177088
From April 1 1, 2022, the business of each window of the municipal administrative service center will be handled online, and the offline business will be suspended in the physical hall. If people encounter problems in online business, they can contact the relevant departments of the center.
Third, the category of enterprise management.
Deferred tax declaration telephone number: 12366.
According to the requirements of the Notice of State Taxation Administration of The People's Republic of China Henan Provincial Taxation Bureau on Tax Collection and Management during the Prevention and Control of Epidemic in Some Cities in April, in order to support the prevention and control of epidemic and ensure that taxpayers, payers and withholding agents (hereinafter referred to as "taxpayers") affected by the epidemic in our city can handle the tax declaration business smoothly and orderly, firstly, the tax declaration period in April 2022 will be temporarily extended to April 27, 2022. Second, if taxpayers in our city fail to declare taxes and fees on time due to the epidemic situation during the reporting period in April, they will not be given administrative punishment and will not be included in the tax credit evaluation. Third, in May, it was automatically identified as an abnormal household by the tax collection and management system, and the competent tax authorities promptly reported it to the provincial bureau for handling.
Luohe Customs: 12360
The Municipal Market Supervision Bureau helps small and medium-sized enterprises and individual industrial and commercial households to solve their difficulties.
Special equipment
(1) Optimize the license renewal procedures for special equipment. If the validity period of the license of the special equipment production unit (including the filling unit) and the accreditation certificate of the inspection and testing institution expires within six months, the license period may be extended for a maximum of six months. Encourage qualified special equipment production units to adopt self-declaration and commitment to avoid review and replacement. If the replacement card cannot be processed in time due to the epidemic situation, the application period shall be extended to 3 months after the epidemic situation is lifted. If the certificate of special equipment operators expires, the review period will be extended for 3 months (adjusted according to the epidemic situation). Special equipment operators who apply for re-examination (replacement) may apply for online re-examination first. If the certificate expires during the epidemic, the review period shall be extended to 3 months after the epidemic is lifted.
(2) Optimize the inspection process of special equipment and extend the relevant inspection cycle and elevator maintenance cycle. We will urgently open up five inspection channels, including online inspection, telephone inspection, WeChat inspection, fax inspection and email inspection. For the special equipment of hospitals and other units related to epidemic prevention and control, the inspection period can be extended on the basis that the user takes corresponding safety measures. Open up a green channel for equipment that must be inspected and arrange inspection in time. Due to the special situation of epidemic prevention and control, special equipment that cannot be regularly inspected on schedule or cannot be regularly inspected on schedule can be declared for regular inspection within 1 month after the epidemic is lifted.
Product quality supervision
(1) The whole process of enterprise application for licensing matters is operated online, and the application is submitted through the government service website without leaving home; After receiving the materials, the staff will review and find the problems at the first time, and give a comprehensive feedback to the enterprise for rectification at one time; After the written materials submitted by enterprises on the Internet have passed the examination, the staff will accept, fill in and issue certificates, and the enterprises will print their own electronic certificates to carry out normal production and business activities.
(2) The Municipal Bureau coordinates the activities of the Municipal Inspection and Testing Center and the Provincial Quality Inspection Institute to provide inspection equipment verification and calibration services for enterprises free of charge, and the Provincial Quality Inspection Institute gives a fee reduction policy to the inspection tasks entrusted by Luohe enterprises.
(3) Minor illegal acts, such as the products found in supervision and inspection and supervision and spot check that are not marked with license marks and numbers, and the unqualified spot check do not affect health and property safety, shall be exempted from punishment, encourage market players to correct themselves in time, and improve their consciousness of obeying the law.
Inspection and supervision
(1) The authorized signatory of the motor vehicle inspection and testing institution in the whole city was unable to travel to Zhengzhou due to the epidemic situation, so he applied to the provincial bureau to set up an examination room in Luohe and organize the theoretical business examination in Luohe alone.
(2) If the on-the-job authorized signatory of a motor vehicle is unable to take the theoretical examination due to the epidemic situation, he shall apply for the renewal of qualification until June 30, 2022.
Registration and approval
(1) Continue to deepen the reform of "separation of licenses". On the basis of in-depth summary of the pilot experience in the whole province, according to the requirements of the "Implementation Plan for Full Coverage of the Reform of Separation of Licenses and Certificates in Henan Province" (Ban [2021] No.30), the reform of "Separation of Licenses and Certificates" was implemented in the whole city, which greatly improved the convenience and predictability of market players and realized the non-approval outside the list. Efforts will be made to promote the "first license", simplify the examination and approval, and help enterprises "quickly enter the camp".
(2) Further promote the electronic registration process. Relying on the fully electronic platform, we will explore the implementation of business licenses in the same city, across cities and across provinces, break the restrictions on territorial declaration and obtaining business licenses, and realize the "close office" of government services.
(3) Implement a "closed" registration system. Market players who have difficulties in operation due to the epidemic may decide to suspend business for a certain period of time to minimize maintenance costs. If the market subject decides to independently carry out business activities or has actually carried out business activities after handling the closure filing, it can announce the termination of business closure in the national enterprise credit information publicity system within 30 days and quickly resume production and operation.
Credit supervision
Open a "through train" for enterprise credit repair, and encourage enterprises that meet the conditions for credit repair to rebuild their credit. Enterprises listed in the list of serious violations of law and dishonesty can apply for credit repair five years later and three years later from the original measures, and the situation of being listed in the list of violations of law and dishonesty due to failure to report in time has been deleted.
On the supervision of online transactions
Supervise the third-party trading platform to support individual industrial and commercial households of small and micro-commerce enterprises to register online business premises as business premises, and reduce the operating costs of enterprises.
Epidemic prevention and control category
Telephone consultation on epidemic prevention and control policy
Luohe epidemic prevention and control headquarters: 3 132963, 319116, 31917.
Luohe CDC: 3 163955
Yuanhui District Epidemic Prevention and Control Headquarters: 6986835
Yuanhui District Center for Disease Control and Prevention: 3396596
Yancheng district epidemic prevention and control headquarters: 3288277
Yancheng District Center for Disease Control and Prevention: 6 172289
Shaoling District Epidemic Prevention and Control Headquarters: 2639087
Shaoling District Center for Disease Control and Prevention: 26060 19
Wuyang county epidemic prevention and control headquarters: 7 158788, 7 139880.
Wuyang county center for disease control and prevention: 7 135 128
Linying county epidemic prevention and control headquarters: 8899656
Linying County Center for Disease Control and Prevention: 56569 18
Epidemic Prevention and Control Headquarters of Economic Development Zone: 5757977,3221118.
Epidemic prevention and control headquarters in demonstration area: 3 19508 1
Xicheng District Epidemic Prevention and Control Headquarters: 290500 1
Psychological consultation telephone for epidemic prevention and control
Luohe City and all counties and districts have set up a psychological consultation hotline for epidemic prevention and control (Monday to Sunday, 24 hours) to receive free psychological consultation from the masses and provide services such as psychological assistance, psychological consultation and psychological intervention treatment.
Luohe city: 370 1 120
Yancheng district: 3335 120
Source and sink area: 3335 120
Zhaoling District: 2633809,6851120
Linying county: 5767 120
Wuyang county: 7121574-8166 (Monday to Friday 08: 00-12: 00/4: 00-17: 00).
Luohe health code distribution and code conversion process answering hotline
Special types of coding and transcoding hotlines: 3 177680, 3 177689, 3 177690.