1, put the mobile phone in a place with obvious movement, such as the lower body pocket;
2. Compared with other step counting software, it is normal if the number of steps is not much different.
In the second case, the third-party software is inaccurate. Please check according to the following methods:
It may be that the software was cleaned up when it was running in the background, resulting in inaccurate pedometer data, no step counting, few steps and deviation of motion trajectory.
1. Please allow the software to start itself and run in the background.
Enter I Manager-Application Management-Permission Management-Permission-Self-startup, and open the self-startup permission of the software;
2. Allow the software to consume power in the background.
Enter the settings-battery-background power consumption management or high power consumption in the background-find the corresponding software-allow high power consumption in the background;
3. Lock the multitasking interface.
Enter the card-type background, slide down the software and display the small lock sign, indicating that the application has been locked. If you slide down again, it will unlock.
4, open the software permissions
Go to Settings-Applications and Permissions-Permission Management-Applications-Find the corresponding software-Physical Activity, and open the permissions.
5. Compare the step counting data of other software.
Use different software to compare step information. If a software fails, it may be due to software compatibility problems. You can go to the app store to update the software. If all faults occur, it may be the fault of the pedometer sensor. Please bring your mobile phone and purchase certificate to the customer service center for testing.
6. The new version of the system improves the compatibility and stability, and optimizes the performance. Please go to Settings-System Upgrade (some models are Settings-My Device -iQOOUI Version) to check the system version information. If it is not the latest version, it is recommended to upgrade the experience.
7. If the above methods cannot be solved, please back up the important data in advance and take the mobile phone to the vivo customer service center for testing and processing. (Address and contact telephone number of vivo customer service center: Go to the "vivo official website /vivo Mall" APP-My service outlet or click this link to enter and select the current city. )
Tips: It is recommended to bring relevant purchase vouchers (such as purchase invoices/warranty cards/ID cards) before going, and call the staff of the service center in advance to ensure that the staff will go again during normal working hours, avoid running empty, and pay attention to safety on the way back and forth.