1 Use fingerprint or face to enter the application lock and turn off the locked application switch.
If an application lock that allows fingerprint/face access is set, you can enter the settings, search for the application lock, use fingerprint/face to enter the application lock, and lock the application list interface. Turn off the switch for locked applications in the list.
Mobile phones with EMUI 9. 1 or above still need to verify the password when modifying the password or closing the application lock, and cannot directly close the application lock.
If the application lock that allows fingerprint/face access has not been set before, it is recommended to try a subsequent solution.
2 Verify the security question and reset the password.
Confirm whether there is a "Forgot Password" option in the password input interface where the lock is applied.
If you forget the password of the application lock password input interface? Option, the user-defined password of the application lock is used when the application lock is opened. Please click "Forgot your password?" At the bottom of the input box of the application locking interface. You can fill in the secret answer and reset the password.
If you don't forget your password by applying the lock password input interface? Option, use the screen lock password when opening the application lock. Please enter the screen lock password to try to unlock it.
3 If the above operations cannot solve the problem, the following operations are recommended:
EMUI8. 1 and the following systems: Unloading and reloading the locked application can unlock the application. However, for applications that cannot be uninstalled (such as Huawei application market), data needs to be backed up (third-party applications such as QQ and WeChat need to be backed up separately), and the application can be unlocked only after factory settings are restored. (Locked application data cannot be backed up)
EMUI 8.2 and above systems: the application lock can only be released by restoring the factory settings. It is recommended that you restore the factory settings after backing up the data (third-party applications such as QQ and WeChat need to be backed up separately): enter the mobile phone settings, search and restore the factory settings, and complete the operation according to the prompts on the mobile phone interface. (Unloading and reloading a locked application cannot release the Application Lock).