□ General rules
The of the first entry
In order to ensure the implementation of the company's quality management system, find anomalies in advance and deal with them quickly, and ensure and improve the quality of products to meet the needs of management and market, these detailed rules are formulated.
Scope of Article 2
These rules include:
(1) Organizational functions and job responsibilities;
(2) Various quality standards and inspection specifications;
(3) instrument management;
(4) Implementing quality inspection;
(five) abnormal quality reaction and treatment;
(6) Handling of customer complaints;
(7) sample confirmation;
(eight) quality inspection and improvement.
Article 3 Organizational functions and job responsibilities
Organizational functions and job responsibilities of the company's quality management.
□ Design of various quality standards and inspection specifications
Article 4 The scope of quality standards and inspection specifications includes:
(1) Quality standards and inspection specifications of raw materials;
(2) Quality standards and inspection specifications of process products;
(three) the design of finished product quality standards and inspection specifications;
Article 5 Formulation of Quality Standards and Inspection Specifications
(1) Various quality standards
The production management team in the general manager's office, together with the quality management department, manufacturing department, sales department, R&D department and relevant personnel, shall fill in the "Design (Revision) Form of Quality Standards and Inspection Specifications for Raw Materials, Semi-finished Products and Finished Products" in duplicate according to the "Operation Specifications" and referring to national standards, industry standards, foreign standards, customer requirements and raw material supplier standards, and one copy shall be submitted to the general manager of the quality management department for approval and forwarded to the relevant units for implementation.
(2) Quality inspection specifications
The production management team in the general manager's office calls the quality management department, manufacturing department, sales department, R&D department and relevant personnel to fill in the "Quality Standard and Inspection Specification Design (Revision) Form" for inspection items ② material number (specification) ③ inspection frequency (sampling regulations) ⑤ inspection methods and equipment usage, submit it to the heads of relevant departments for review and signature, and issue it to relevant departments after approval by the general manager.
Article 6 Revision of Quality Standards and Inspection Specifications
(1) Due to factors such as ① mechanical equipment renewal, ② technical improvement, ③ process improvement, ④ market demand, and ⑤ changes in processing conditions, various quality standards and inspection specifications may be revised.
(2) The production management team in the general manager's office shall recalibrate at least once a year before the end of each year, and check the rationality of various standards and specifications of various materials (specifications) with reference to the previous quality and performance, and revise them as appropriate.
(3) When the quality standards and inspection specifications are revised, the production management team in the general manager's office should fill in the "Design (Revision) Form of Quality Standards and Inspection Specifications", explain the reasons for the revision and submit it to the relevant departments for countersigning. Only after showing the instructions of the general manager can it be implemented accordingly.
□ Instrument management
Article 7 instrument calibration and maintenance plan
(1) periodic design
According to the equipment data and instruction manual at the time of instrument purchase, the instrument user department fills in the Instrument Calibration and Maintenance Matrix and sets the periodic calibration and maintenance cycle as the basis for the formulation and implementation of the instrument annual calibration and maintenance plan.
(2) Annual calibration plan and maintenance plan
At the end of each year, the instrument user department shall fill in the "Instrument Calibration Plan Implementation Form" and "Instrument Maintenance Plan Implementation Form" as the basis for implementing the annual calibration and maintenance plan.
Article 8 Implementation of calibration plan
(1) The instrument calibrator shall conduct routine calibration and precision calibration according to the Annual Calibration Plan, and record the calibration results in the Instrument Calibration Card, which shall be kept in duplicate in the user department.
(2) External calibration of instruments: The user shall apply for entrusted calibration through the Quality Management Department or the R&D Department regularly every year, and fill in the "Application Form for External Repair" to ensure the accuracy of instruments.
Article 9 Use and maintenance of instruments
1. When performing various inspections, instrument users should follow the operation steps in the Inspection Specification, and keep them properly after use.
2. Special precision instruments shall be operated and managed by the person in charge of the user department, and non-designated operators shall not use them at will (except those approved by the person in charge).
3. The person in charge of the user department is responsible for checking the correctness of each user's operation and daily maintenance. If there is any improper use and operation, it should be corrected and taught, and included in the operation inspection and punishment.
4. Instruments and equipment (such as measuring tools) used by each production unit shall be calibrated and maintained by the user department, and the quality management department shall conduct random inspection.
5. Instrument maintenance
(1) Instrument maintenance personnel shall carry out maintenance operations according to the annual maintenance plan and record the results on the instrument maintenance card.
(2) Instrument outsourcing maintenance: When the equipment and technical ability of the instrument alliance maintenance personnel are insufficient, the maintenance personnel should fill in the "Appearance Maintenance Application Form" and send it to the purchasing department for outsourcing maintenance after approval by the supervisor.
□ Quality management of raw materials
Article 10; Quality inspection of raw materials
(1) When raw materials enter the factory, the warehouse management unit shall collect materials according to the provisions of the Measures for Material Management, and issue a Material Acceptance Sheet (pad), a Material Acceptance Sheet (drill) and a Material Acceptance Sheet (general) for raw materials that need to be inspected by instruments, and notify the quality management engineer to inspect them within three days after receiving the documents.
(2) After the "Material Acceptance Sheet" (general), (pad) and (drill bit) are inspected in quintuplicate, the first copy will be sent to the purchasing department, the second copy will be sent to the accounting department for payment after examination, the third copy will be kept by the accounting department, the fourth copy will be kept by the material warehouse, and the fifth copy will be sent to the bonded department. The results of each inspection will be recorded in the Supplier Quality Record Card, and will be counted in the Supplier Quality Statistics Table and Supplier Evaluation Table every month according to the results of the original material name and specification category, so as to provide purchasing as a reference for selecting counter manufacturers.
□ Review quality conditions before manufacturing.
Article 11 Review of production notice (new customers, new processes and special products)
The head of the quality management department should complete the audit within one day after receiving the "Manufacturing Notice".
(1) Review of Manufacturing Notice
1. Customized material number-Whether the special requirements of PC board category meet the company's manufacturing specifications.
2. Type-color of ink provided by customers.
3. Bottom plate-Whether the specifications of the bottom plate meet the company's manufacturing specifications, and whether it is specially indicated if it is used for special requirements.
4. Quality requirements-whether the quality requirements are clear and conform to the company's quality specifications. If any special quality requirements are acceptable, do you need to confirm them before determining the output?
5. Packing method-whether it meets the packing specifications of our company, whether the special packing method required by customers is acceptable, and whether the shipping marks and side labels of export orders are clearly stated.
6. Whether to use special raw materials.
(2) After the approval of the manufacturing notice,
1. Newly developed products, "Notice of Trial Production" and notices with special physical, chemical properties or dimensional appearance requirements shall be forwarded to R&D department to remind relevant manufacturing conditions and sign for approval. If it is confirmed that the quality requirements exceed the manufacturing capacity, the reasons shall be explained, and the "manufacturing notice" shall be sent back to the manufacturing department for refund, and the sales department shall explain it to the customer.
2. If the quality standard of newly developed products has not been formulated, a "manufacturing notice" shall be submitted to the R&D department to formulate the processing conditions and tentative quality standards, which shall be recorded in the "manufacturing specification" by the R&D department as the basis for the production and quality management of the manufacturing department.
Article 12 Review of manufacturing and quality standards before production
(1) After the manufacturing department receives the "Manufacturing Specification" sent by the R&D department, the section chief or team leader shall check and confirm the following items before starting production:
1. Whether the product has "finished product quality standards and inspection specifications" as the basis for judging the quality standards.
2. Whether there are "standard operating specifications" and "handling methods".
(2) The Manufacturing Department shall sign the "Manufacturing Specification" as the basis of production after confirming it is correct.
□ Process quality management
Article 13 Process quality inspection
(1) The quality inspection department shall conduct quality inspection on the WIP in each process according to the Quality Standards and Inspection Specifications for WIP, so as to find the abnormality as early as possible and deal with it quickly to ensure the quality of WIP.
(2) The quality inspection of products in process is divided according to working procedures, and the quality management department IPQC is responsible for the inspection.
1. Drilling -IPQC Drilling Team Daily.
2. Revise 1 —— Record the inspection records of lines smaller than 15 and larger than 15 after printing and maintenance in IPQC for one day.
3. Amendment II —— Inspection records after copper plating (Cu) exceeding 65,438+05 are recorded in the IPQC Amendment II report.
4. Gold-plated -IPQC Gold-plated Daily.
5. Before the formal drilling is completed, the film is inspected by the Quality Management Engineering Department and recorded in the "Important Items of Film Inspection".
6. Others, such as Daily Report on Sampling Management of Tin Spraying Process, QAI Feeding Sampling Report and S/M Sampling Daily Report, were sampled.
(3) The Quality Management Engineering Department cooperates with the processing procedure of WIP and is responsible for testing the processing conditions;
1. Conduct "Specification Inspection" after grinding the drill bit and record it in the "Drill Grinding Inspection Report".
2. Slice inspection is divided into PIH, primary copper, secondary copper and tinned copper according to inspection specifications, and recorded in inspection reports, such as (QAE micro-slice report) and (AQE solderability test report).
(4) When each department finds any abnormality in the manufacturing process, the team leader should immediately trace the cause, and after handling, open an "abnormality handling sheet" for the abnormal cause, handling process and improvement countermeasures, and submit it to the Quality Management Department for instructions. After the responsibility is determined, it will be sent to the relevant departments for countersigning and sent to the General Manager's office for review.
(5) When the quality inspector finds any abnormality in the sampling inspection, he shall reply to the supervisor of the unit for handling, and issue an "Abnormal Handling Sheet", which shall be submitted to the (deputy) manager for verification and then sent to relevant departments for handling and improvement.
(6) According to the self-inspection and sequential spot check, if any quality abnormality occurs in each production department, if it occurs in other departments, it will be handled according to the "Abnormal Handling Sheet".
(7) When the semi-finished products are transferred between processes, if any abnormality is found, it shall be treated as an "abnormality handling sheet".
Article 14 Independent inspection of manufacturing process
(1) In the production process, every operator should independently check the products produced, and once the quality is abnormal, it should be eliminated immediately. If it is a serious or special abnormality, it should be reported to the section chief or group leader immediately, and an "abnormality handling form" should be made in quadruplicate, and the description of the abnormality, cause analysis and handling countermeasures should be filled in. After it is sent to the Quality Management Department to determine the cause of the abnormality and the responsible department, it will be submitted to the relevant departments for countersigning according to actual needs, and then sent to the General Manager's office to formulate the responsibility attribution and rewards and punishments. The first joint general manager's office, the second joint quality management department (production management), the third joint signing department and the fourth handling department.
(2) On-site supervisors at all levels have the responsibility to urge their subordinates to carry out independent inspection, randomly check the quality of their respective working procedures at any time, and immediately deal with defects or quality anomalies once they are found, and investigate the negligence responsibility of relevant personnel to ensure the product quality level and reduce the recurrence of anomalies.
(3) The provisions of independent process inspection shall be implemented in accordance with the Implementation Measures for Independent Process Inspection.
□ Quality management of finished products
Article 15 Quality inspection of finished products
Finished product inspectors shall conduct quality inspection in accordance with the provisions of "Quality Standards and Inspection Specifications for Finished Products", so as to find them early and deal with them quickly to ensure the quality of finished products.
Article 16 Delivery inspection
Before leaving the factory, each batch of products shall be inspected by the quality inspection unit according to the provisions of the factory inspection label, and the quality and packaging inspection results shall be filled in the "Factory Inspection Record Form" (see the attached table) and submitted to the supervisor for instructions, which shall be implemented after comprehensive judgment.
□ Abnormal quality reaction and treatment
Article 17 Abnormal reaction of raw material quality
(1) When raw materials enter the factory for inspection, as long as there is more than one abnormality in each inspection item, regardless of whether the inspection result is judged as "qualified" or "unqualified", the head of the inspection department shall explain it in the explanation column and submit it for verification according to the provisions of the Material Management Measures.
(2) When the abnormal raw materials are approved for use by the approval supervisor, the quality management department will issue an "abnormal handling sheet" according to the abnormal items to the production management personnel in the manager's office of the manufacturing department, and notify the site to pay attention to the use during production. The on-site supervisor will fill in the usage status, cost impact and opinions, and send them to the purchasing unit for negotiation with suppliers after the approval of the manager.
Article 18 Abnormal reactions of semi-finished products and finished products and their treatment.
(1) In case of any abnormality during the implementation of various quality inspections or production, the work-in-process and finished products shall be reported to the "Abnormal Treatment Sheet", and the quality abnormality shall be reported to the relevant personnel immediately, so that measures can be taken to solve it quickly and ensure the quality.
(2) When the manufacturing department finds defective products in the process, it shall immediately eliminate the defective products and prevent the defective products from flowing into the next process, in addition to tracing the causes according to the normal procedures (the products can be scrapped only after being reported by the Scrapping Report and rechecked by the Quality Management Department).
Article 19 Abnormal quality reaction between processes
When the leader of the receiving department finds that the quality of WIP supplied by the supply department is unqualified during the independent inspection of the working procedure, he should fill in the "Abnormal Treatment Form" to explain the abnormal reasons in detail, report it to the leader and send it to the performance group of the manager's office for registration (tracking). Then send it to the quality assurance team in the manager's office to call the personnel of the receiving department and the supply department to check the abnormal items and quantity of materials, formulate treatment countermeasures and trace the responsibility to the department (or individual) for instructions. The first copy is sent to the general manager's office to supervise and supervise the handling of materials and abnormal improvement results, the second copy is sent to the production management group (quality management department) for production arrangement and scheduling, the third copy is sent to the receiving department (countersigning department) for processing according to instructions, and the fourth copy is sent back to the feeding department. The manufacturing department calls the crew to check the improvement and handle it according to the instructions, and then sends it to the quality assurance team in the manager's office for safekeeping. The performance team reviews the production performance and urges the abnormal improvement results.
□ Quality management of finished products before delivery.
Twentieth finished product delivery management.
(1) Before handling the shipment operation, the head of the quality management department should check and confirm the batch number scheduled to be shipped to the warehouse one by one according to the process card, the sampling report of QAI purchase and related materials.
(2) The personnel of the Quality Management Department shall conduct sampling inspection on the finished products before they are put into storage. If there is any unqualified batch number beyond the management scope, the "Exception Handling Sheet" shall be filled in to explain the abnormal situation and attached samples in detail, and the handling method of the materials shall be drawn up, which shall be submitted to relevant departments for handling and improvement after being instructed by the manager.
(3) When the manager can't make a ruling on the batch number that fails to pass the re-inspection, the quality management personnel shall submit the "Exception Handling Sheet" to the general manager for instructions.
Article 21 Application for inspection report
(1) If the customer requests to provide the product inspection report, the business personnel shall fill out the "Inspection Report Application Form" in duplicate, explaining the reasons, inspection items, inspection items and quality requirements, and then send it to the production and sales team in the general manager's office.
(2) After receiving the Application Form for Inspection Report, the production and sales team in the general manager's office shall submit it to the production management personnel in the general manager's office (if the quality requirements exceed the quality standards of the company's finished products, it shall be submitted to the R&D department) to judge whether to issue the inspection report. After the application form of inspection report is signed by the manager, it will be sent to the production and sales team of the general manager's office and forwarded to the quality management department.
(3) After receiving the "Application Form for Inspection Report", the Quality Management Department will test and sample the physical properties of the manufactured finished products and conduct project inspection as required. After inspection, the inspection results shall be filled in the "Inspection Report Form" in duplicate. After being signed by the supervisor, the first copy together with the "Application Form for Inspection Report" will be sent to the production and sales team of the general manager, and the second copy will be kept by the self-storage certificate to sign and recognize the finished product and submit it to the warehouse.
(4) For the inspection of special substances and chemicals, after receiving the Application Form for Inspection Report, the Quality Management Department will take samples together with the R&D Department for inspection after manufacturing. The personnel of the quality management department shall fill in the inspection report in duplicate and sign it by the supervisor. The first copy is sent to the production and sales team together with the inspection report application form, and the second copy is kept by them.
(5) After receiving the first copy of the inspection report form and the inspection report application form sent by the personnel of the Quality Management Department, the production and sales team shall make a copy according to the information of the inspection report form and the requirements of the customer to consider the inspection report application form, submit it to the supervisor for review, affix the special seal for product inspection, and send it to the business department for transfer to the customer.
□ Product quality confirmation
Article 22 Time for Quality Confirmation
When arranging the production schedule or production specifications, the production management personnel in the manager's office should take samples from the production specifications or the "Exception Handling Sheet" sent by the manager for confirmation, fill in the items and contents to be confirmed in the "Quality Confirmation Form" and send them to the business department for confirmation.
(1) Quality confirmation before mass production.
(2) The customer requires quality confirmation.
(3) The sample attached by the customer is different from the product.
(4) The printed circuit attached by the customer is not from our company or has different requirements.
(5) Abnormal production or quality leads to product specifications, physical properties or other differences.
(6) Submit the confirmation according to the instructions of the manager or general manager.
Article 23 Confirmation of production, sampling and sample production.
(1) Confirm the production of samples.
1. If the customer requests to confirm the negative film, the R&D department will confirm it.
2. If the customer requests to confirm the printing line and transmission effect, the production management team in the manager's office shall confirm by the hour.
(2) Confirm the sampling of samples.
The personnel of the Quality Management Department shall take two samples, one of which shall be kept by the Quality Management Department, and the other shall be submitted to the business department together with the "Quality Confirmation Sheet" for the customer's confirmation.
Article 24 Quality Confirmation Opening Operation
(1) Confirmation of bid opening quality.
After sampling, the personnel of the Quality Management Department shall fill in the Quality Confirmation Sheet in duplicate, submit the number and sample to the manager for signature, affix the "Special Seal for Quality Confirmation" on the Quality Confirmation Sheet, and submit it to the R&D Department and the production management personnel, and then mark the "Confirmation Date" on the Production Schedule and submit it to the business department.
(2) Operation mode of customer's confirmation when entering the factory
Customers need to open a "quality confirmation form" when they enter the factory for confirmation. The quality management personnel also require the customer to sign the confirmation form, and the manager will notify the production management personnel to arrange the system after signing it. When the customer refuses to accept it after confirming that it is unqualified, the personnel of the Quality Management Department shall fill in the "Exception Handling Form" and submit it to the manager for instructions, and handle it according to the instructions.
Twenty-fifth quality confirmation processing cycle and tracking
(1) treatment period
The samples sent by the quality management department or R&D department by the business department will be handed over to the customer for confirmation within 2 days. Quality confirmation days are 5 days for domestic customers and 10 days for foreign customers. However, if the customer needs to carry out assembly test before confirmation, the number of days for confirmation should be 50 days, and the number of days should be set according to the factory date.
(2) Quality confirmation and tracking
For those who fail to complete the confirmation as scheduled, and it has been more than 2 days, the personnel of the Quality Management Department should reply to the business department through a memorandum to grasp the confirmation dynamics and carry out the order production.
(3) Quality confirmation is over.
After receiving the "Quality Confirmation Sheet" sent back by the business department and confirmed by the customer, the personnel of the quality management department shall immediately notify the production management personnel in the manager's office to indicate the completion of confirmation on the "Production Schedule" and arrange production. If the customer is unqualified, it should be checked whether to make up (try out) the system.
□ Improvement of quality abnormality analysis
Article 26 Abnormal improvement of process quality
If the "Exception Handling Sheet" is listed as improvement by the manager, it will be registered by the quality assurance group of the manager's office, and submitted to the improvement execution department for actual implementation according to the improvement countermeasures drawn up in the "Exception Handling Sheet", and reports will be submitted regularly to check the improvement results together with relevant departments.
Article 27 Statistical Analysis of Abnormal Quality
(1) The Quality Management Department collects the abnormal material numbers, items and quantities according to the IPQC sampling records every day, and compiles the daily report of bad analysis of machine shifts and material numbers, and sends it to the Manufacturing Department for verification, so as to understand the daily abnormal quality situation and formulate improvement measures.
(2) The Quality Management Department compiles a "Sampling Abnormal Weekly Report" for abnormal items according to the "Daily Report of Bad Analysis of Various Models and Material Numbers" compiled by daily sampling inspection, and sends it to the General Manager's Office and the Quality Assurance Group of the Manufacturing Department, and the Manufacturing Department calls various models to check the main abnormal items, causes and measures.
(3) PC boards that need to be scrapped due to abnormal production by each department can be scrapped only after the finished product scrap form is filled in and confirmed by the quality management department MPB. Before the 5th day of each month, the Quality Management Department should fill in the Statistical Table of the Reasons for Scrapping Process Materials (see attached table) and send it to relevant departments for inspection and improvement.
Article 28 Quality management circle activities
In order to cultivate the leadership and ability of grass-roots cadres, promote self-motivation, improve employees' work morale and quality awareness, and improve product quality with team spirit, all departments of the company must form a quality management circle to promote improvement.
□ Supplementary provisions
Article 29 Implementation and revision
These rules shall be implemented after being approved by the general manager, and the same shall apply to additions and modifications.