Inspection content number, inspection rules, inspection methods, self-inspection results, corrected contents and next rectification plan.
The nursing home for the aged serving the community and the nursing home serving the civil support objects.
1 It is illegal to apply for a license for the establishment of an old-age care institution without obtaining a license according to law. Do not meet, please list the reasons. Check the license
2. Nursing homes that provide catering services shall handle the food business license issued by the food and drug supervision and administration department according to law. Providing catering services independently without a license or with an expired license that does not meet the requirements; Entrust a catering service enterprise to provide catering services, sign an agreement, and the service enterprise has a valid license to meet the requirements. Check the license; If the service is entrusted, please check the agreement and the valid license of the provider.
3. If there is an internal medical institution, it shall obtain the practice license of the medical institution. There are internal medical institutions, which are inconsistent with the license or the license has expired. Check the license
4. The person in charge shall participate in relevant training, and participate in professional training for aged care services in line with professional knowledge of aged care services; Participating in other training is part of compliance; Failure to participate in relevant training is considered unqualified. View certificate
5 The proportion of aged care workers with national professional qualifications in the total number of aged care workers is not less than 30%, or all aged care workers who have received professional skills training and are qualified should receive pre-job training in nursing homes: those who meet one of two conditions; The proportion of aged care workers with national professional qualifications in the total number of aged care workers is less than 30% or 60%, and some of them are qualified after professional skills training; Nursing home: 30%-60% of nursing staff for the aged receive pre-job training, which is partial compliance and 6 1%- 100% compliance. View certificates and related records
6. Catering service personnel engaged in direct contact with imported food must obtain health certificates through physical examination. If yes, 65,438+000% will be certified to meet the inspection permit, compared with themselves; If the contracted catering service enterprise provides services, please check the signing agreement.
7. Doctors, nurses and other professional and technical personnel who need certificates according to law shall hold professional qualification certificates or practice certificates that are suitable for their posts. If so, 100% should be certified. Check the license and compare it with yourself; If the service is provided by a contracted medical institution, check the contract agreement.
8. Equipped with social workers, rehabilitation therapists, nutritionists and other professionals to encourage the use of social resources. External voluntary pension institutions: equipped with two types of personnel (full-time and part-time); Nursing home: encourage the use of social resources, and hire volunteers to provide corresponding services if available. Check the license or (letter of appointment) and compare it with myself; If the service is provided by the contracting service organization, check the signing agreement.
Conduct regular personnel training, including the service concept of people-oriented, loving and respecting the elderly, relevant policies and regulations, management and service skills, etc. Conduct training every 3-6 months. For compliance, training once every 6 months or longer is partial compliance. View training records
10 Establish incentive systems such as performance appraisal of service personnel and rewards for outstanding employees. There are 1 system parts that meet the standard, and 2 or more systems meet the standard. Inspection system
165438+ inspection system, evaluation records and nursing records
12 After the elderly confirmed their occupancy, they signed the occupancy contract. When the destitute people check in and go through the check-in formalities, the pension institution 100 signs the check-in contract. Nursing home 100% check-in procedures to meet; Failure to sign 100% of the contract or agreement is considered unqualified. Inspection system, contract and procedures.
13 there is a special department, personnel or telephone to receive and handle complaints from the elderly. And there is a complaint suggestion handling record as compliance. Check the system and complaint suggestion handling records; Ask the old man if he knows.
14 establish a system of admission and discharge for the elderly, and assist the elderly and their families to go through the admission and discharge procedures. Inspection system
15 Establish a life and health file for the elderly, including the occupancy contract, basic information of residents and their families (guardians) or agents (institutions), and a copy of the ID card and household registration book for the elderly, and properly keep the established file. The file contains two materials as partial compliance, and more than three materials as compliance. Check the system and files
16 in principle, the service fee for nursing homes is charged on a monthly basis, and the elderly should be informed in advance of price changes, and social nursing homes are not allowed to charge. Nursing homes should meet this requirement, charge monthly or inform the price changes in advance. If one of them meets the requirements, it is partially met, and both meet the requirements. If there is a phenomenon of compulsory charging, it does not meet the requirements. Check the financial system, charge price list and income and expenditure.
17 without the consent of the elderly and their guardians, the personal information of the elderly and their guardians shall not be disclosed, and complaints about such problems shall be regarded as non-compliance. Inspection system and related records; Ask the old man
18 regular assessment of elderly residents; At least once every six months, 1 is evaluated to evaluate compliance, and the evaluation beyond six months is partial compliance. Check the evaluation records and system documents.
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Self-inspection and verification form for service quality of nursing home
Self-inspection and verification form for service quality of nursing home
Document number:
Name of organization: self-inspection score: verification score:
Inspection content number, inspection rules, inspection methods, self-inspection results, corrected contents and next rectification plan.
The nursing home for the aged serving the community and the nursing home serving the civil support objects.
1 It is illegal to apply for a license for the establishment of an old-age care institution without obtaining a license according to law. Do not meet, please list the reasons. Check the license
2. Nursing homes that provide catering services shall handle the food business license issued by the food and drug supervision and administration department according to law. Providing catering services independently without a license or with an expired license that does not meet the requirements; Entrust a catering service enterprise to provide catering services, sign an agreement, and the service enterprise has a valid license to meet the requirements. Check the license; If the service is entrusted, please check the agreement and the valid license of the provider.
3. If there is an internal medical institution, it shall obtain the practice license of the medical institution. There are internal medical institutions, which are inconsistent with the license or the license has expired. Check the license
4. The person in charge shall participate in relevant training, and participate in professional training for aged care services in line with professional knowledge of aged care services; Participating in other training is part of compliance; Failure to participate in relevant training is considered unqualified. View certificate
5 The proportion of aged care workers with national professional qualifications in the total number of aged care workers is not less than 30%, or all aged care workers who have received professional skills training and are qualified should receive pre-job training in nursing homes: those who meet one of two conditions; The proportion of aged care workers with national professional qualifications in the total number of aged care workers is less than 30% or 60%, and some of them are qualified after professional skills training; Nursing home: 30%-60% of nursing staff for the aged receive pre-job training, which is partial compliance and 6 1%- 100% compliance. View certificates and related records
6. Catering service personnel engaged in direct contact with imported food must obtain health certificates through physical examination. If yes, 65,438+000% will be certified as meeting the inspection permit, compared with themselves; If the contracted catering service enterprise provides services, please check the signing agreement.
7. Doctors, nurses and other professional and technical personnel who need certificates according to law shall hold professional qualification certificates or practice certificates that are suitable for their posts. If so, 100% should be certified. Check the license and compare it with yourself; If the service is provided by a contracted medical institution, check the contract agreement.
8. Equipped with social workers, rehabilitation therapists, nutritionists and other professionals to encourage the use of social resources, external voluntary pension institutions: whether it is in line with the two types of personnel (full-time and part-time); Nursing home: encourage the use of social resources, and hire volunteers to provide corresponding services if available. Check the license or (letter of appointment) and compare it with myself; If the service is provided by the contracting service organization, check the signing agreement.
Conduct regular personnel training, including the service concept of people-oriented, love and respect for the elderly, relevant policies and regulations, management and service skills, etc. Conduct training every 3-6 months. For compliance, training once every 6 months or longer is partial compliance. View training records
10 Establish incentive systems such as performance appraisal of service personnel and rewards for outstanding employees. There are 1 system parts that meet the standard, and 2 or more systems meet the standard. Inspection system
165438+ inspection system, evaluation records and nursing records
12 After the elderly confirmed their occupancy, they signed the occupancy contract. When the destitute people check in and go through the check-in formalities, the pension institution 100 signs the check-in contract. Nursing home 100% check-in procedures to meet; Failure to sign 100% of the contract or agreement is considered unqualified. Inspection system, contract and procedures.
13 there is a special department, personnel or telephone to receive and handle complaints from the elderly. And there is a complaint suggestion handling record as compliance. Check the system and complaint suggestion handling records; Ask the old man if he knows.
14 establish a system of admission and discharge for the elderly, and assist the elderly and their families to go through the admission and discharge procedures. Inspection system
15 Establish a life and health file for the elderly, including the occupancy contract, basic information of residents and their families (guardians) or agents (institutions), and a copy of the ID card and household registration book for the elderly, and properly keep the established file. The file contains two materials as partial compliance, and more than three materials as compliance. Check the system and files
16 in principle, the service fee for nursing homes is charged on a monthly basis, and the elderly should be informed in advance of price changes, and social nursing homes are not allowed to charge. Nursing homes should meet this requirement, charge monthly or inform the price changes in advance. If one of them meets the requirements, it is partially met, and both meet the requirements. If there is a phenomenon of compulsory charging, it does not meet the requirements. Check the financial system, charge price list and income and expenditure.
17 without the consent of the elderly and their guardians, the personal information of the elderly and their guardians shall not be disclosed, and complaints about such problems shall be regarded as non-compliance. Inspection system and related records; Ask the old man
18 regular assessment of elderly residents; At least once every six months, 1 is evaluated to evaluate compliance, and the evaluation beyond six months is partial compliance. Check the evaluation records and system documents.