1. 1. Communicate with the other party to find out why they want to return the goods. It may be because of the cat's health problems, the appearance does not match the description or other reasons.
If the return is due to the health problem of the cat, you should ask the other party to provide relevant certificates, such as the veterinary diagnosis report. This helps you to judge whether you need to bear the responsibility of returning goods.
If you return the goods because your description doesn't match the reality, you should carefully check whether your description is accurate. If there is misleading description, you should be willing to accept the return and bear the corresponding responsibilities.
4. If the other party's return request is subjective, such as not liking or regretting the purchase, you can decide whether to accept the return according to the return policy of idle fish. If you don't accept the return, you should politely explain the policy of idle fish to the other party and provide help, such as finding other buyers.
In any case, you should keep good communication and solve problems with each other as soon as possible. If you agree to return the goods, refund the money paid by the other party after confirming that the cat is healthy and intact.
6. In future transactions, you can strengthen the description and photos of the cat to ensure that it conforms to the actual situation and avoid similar problems from happening again.