A: The health code directly retrieves data from the national database. There are two reasons for fallback, which prevent the health code from getting the latest data.
First, the time when the nucleic acid test results are written into the national database is based on the uploading time, not the result data. That is to say, a testing institution uploaded the test results of your 14 on 16 and your 12 on 18, and the state will push the test results of 12 to the health code.
Second, because of the large amount of data, the service performance of the national database fluctuates, and it is impossible to query the latest results. At present, the national level is coordinating to solve such problems.
Solution: First, contact the nucleic acid testing institution to supplement the latest result data; Second, the health code page of the national government service platform → Click to view personal health information → Click to correct errors at the bottom → Upload screenshots of the latest test results and current nucleic acid test results, and note: Please verify and update my nucleic acid test data.
Please note that the health code is a passive data query and does not have the function of uploading nucleic acid results. If the information of nucleic acid test results is not displayed, you should call the corresponding regional and municipal service hotline 12345 to contact the disease control department for solution.