Processing time:
The yellow code complaints that meet the decoding requirements can be handled within 6-8 hours; The appeal of the red code outside the province that meets the decoding requirements will be processed within 24 hours.
Appeal method:
1. Pay attention to the official account of "Health 320" WeChat and submit a complaint;
2. Download the "Health 320”APP and submit a complaint online;
How to judge whether it meets the transcoding requirements?
1. For those who take "entry from other provinces/entry with medium or high risks" as the reason, the nucleic acid can be counted according to the landing time in Hunan. If the number of nucleic acids to be completed is not indicated, the nucleic acid test shall be carried out according to the requirements of 3 tests in 7 days.
A: On October 20, 2022, 65438 gave Li a yellow code. The reason for the code under the health code was "middle and high-risk personnel entered Hunan", but Li was in Hunan Province at sunset on October 20, 2022, in August 65438.
Then Li's decoding requirements are: three nucleic acid tests must be completed from 10 to 18, and the interval between each nucleic acid test must be more than 24 hours.
B: On June 7, 2022, Liu was given a yellow code, 10. The reason for the code under the health code was that "mainlanders enter Hunan for inspection twice every three days".
Then Liu's decoding requirements are: two nucleic acid tests must be completed from the date of landing in Hunan, and each nucleic acid test must be more than 24 hours apart.
2. The reasons for assigning codes include the intersection of time and space representing specific dates. Nucleic acids can be counted according to the date indicated. For example, the reason for assigning codes is "10.25".
Huang was born on June 26th, 2022, 10, and the coding reason under the health code was "10.25, and four inspections were carried out in 7 days at the Hu space-time intersection in Xiangjiang New District".
Then the decoding requirements of Huang are: four nucleic acid tests must be completed from June 25th of 10, and the interval between each nucleic acid test must be more than 24 hours.
3. In addition to the above coding reasons, in other cases, it is necessary to complete the nucleic acid detection in strict accordance with the coding reasons and requirements under the Health Code, and the interval between each nucleic acid detection must be more than 24 hours.
Zhang was given a yellow code on June 5438+1October 65438+May, 2022, and the reason for the code under the health code was "7 days and 4 inspections in Kaifu District".
Then Zhang's decoding requirements are: four nucleic acid tests must be completed from 10 to 15, and the interval between each nucleic acid test must be more than 24 hours.