20* is our hospital continue to deepen the reform, accelerate the development, enhance the effectiveness of the year, but also the hospital to establish a new business philosophy, enhance the core competitiveness of the key year, but also the implementation of the "patient-centered to improve the quality of medical care" as the theme of the hospital management year. Over the past six months, we have always adhered to the spirit of the Sixth Plenary Session of the 16th CPC Central Committee and the important idea of "Three Represents", under the correct leadership of the competent bureau, the whole hospital staff carry forward the spirit of "unity and cooperation, pioneering and enterprising, hard work and pragmatism", and closely around the "medical ethics, medical style, medical care, medical care, medical care, medical care, medical care, medical care and medical care". "medical ethics, medical quality, management efficiency" as the theme, to carry out medical services, and further enhance the sense of leadership, innovation, opportunity and quality awareness; by strengthening internal management, deepening the mechanism of reform, improve the competitive strength, enhance the image of the hospital, the process of governing by law, the process of democratic management of the hospital towards standardization, scientific direction.
The first half of the hospital's business indicators to complete:
January to June, the realization of business income of 5.1 million yuan, an increase of 400,000 yuan over the same period last year; outpatient clinic 32230, 751 hospitalizations, an increase of 265 over the same period last year; the rest of the indicators are also better completed.
The above achievements are the hospital leadership team united and led the whole hospital staff through half a year of hard work, and constantly pioneering, *** with the struggle and achieved, mainly reflected in the following four aspects:
First, change the mindset, update the concept of the comprehensive promotion of the work of the deep development
The new united and pragmatic leadership team was established. After the establishment of the leadership team, a deep understanding of the market economy, to maintain a healthy and sustainable development of the hospital, we must change our minds, update our concepts, and conscientiously implement the scientific concept of development, and constantly strengthen the scientific management. All the work must be closely around the hospital reform, development, stability, to standardize the system and scientific management to promote the development of the hospital's work.
(a) standardize medical management, adhere to the integrity of the hospital, and promote the "harmonious hospital" construction
1, the organization carried out a "hospital management year" activities. Medical quality, medical safety is the core of the hospital's work, is the lifeblood of the hospital, but also the management of the key to success. According to the requirements of the Hospital Management Year, we have formulated the management principles of "patient-centered, quality-centered, basic link, end quality, self-control and comprehensive supervision". Through a series of activities in the year of management, all the staff of the hospital have firmly established the concept of "medical safety is not a trivial matter, and the interests of patients are not trivial", and pay close attention to the quality of medical care and safe medical care in their daily work. The hospital has set up a three-tier quality control chain of individuals, departments and hospitals based on the strict assessment of various indexes, and the results of the assessment are linked to the economic benefits. The results of the assessment are linked to economic gains. After the efforts of the whole hospital, the work has shown a new situation.
2, responsibility decomposition, quantitative goals, the implementation of performance assessment. At the beginning of the year, the hospital's main work is decomposed into the functional departments, management objectives quantified and refined to each department signed the target management responsibility. Hospital assessment and management according to the goal, the department according to the goal of the task to the person. In this way, not only improve the effectiveness of the hospital's management, but also make the formation of a healthy, harmonious and orderly competitive environment between the departments. The implementation of six months, the spirit of cooperation between the departments continue to increase, more than unity, race performance, the whole hospital formed a service, quality, efficiency, management of a good situation, "Harmony Hospital" construction results.
3, strengthen the management of branches. Monthly unscheduled meeting of the head of the branch 1-2 times, instantly grasp the operation of the branch, coordinate all kinds of relationships. While strengthening the management, increase the service, the business departments regularly organize experts to the branches for business guidance.
4, "patient"-oriented, to enhance the image of the hospital. Through the outpatient, hospitalized patients questionnaire survey, widely solicited patients on all aspects of the hospital's opinions and suggestions, and further improve the doctor-patient relationship, improve the quality of medical services. In the first half of the year, the hospital's medical safety, patient satisfaction, medical quality and so on have been greatly improved, the doctor's sense of responsibility, the level of patient management, medical quality management awareness have been significantly enhanced. Continue to open the life emergency green channel, emergency, critical, serious patients to implement the first rescue after the charge, the implementation of the maximum fee waiver for special hardship cases, promote humanistic care, promote the "harmonious hospital" construction.
(B) improve management, the whole chapter of the system
1, the establishment of a financial budgeting system. Through the adoption of strict accounting, rational use of funds, so that the smooth flow of funds, light, heavy, slow, urgent distribution in an orderly manner, to ensure that the needs of the first line.
2, strengthen the logistics management. The development of infrastructure maintenance budgeting system, procurement and custody system. At the beginning of the year, a comprehensive inventory of the hospital's fixed assets, re-establishment of fixed asset accounts, to ensure that the accounts of fixed assets in line with the account, the account card in line.
3, strict meeting system. Focus on the implementation of the change in the meeting style, shorten the meeting time, save meeting expenses, improve efficiency.
4, the establishment of computer management system. Strict computer equipment and use, strengthen management, improve the efficiency of computer use, saving office funds.
Second, establish a brand, expand the market, innovation and cultivate new economic growth points
1, innovative mechanism, create characteristics. Hospital according to the development and needs of the medical market, based on the actuality of the existing core competencies to adjust the configuration, to determine the direction of the development of the business sector, to further determine the "medical" hospital's work policy to "cultivate the elite, establish a brand" to lay the medical massage advantage. Medical massage advantage, the opening of the neck, shoulder, lumbar and leg pain, cardiovascular specialties, in March, sent to Beijing to learn the technology of small needle knife, small needle knife characteristics of the treatment, the introduction of the expert first consultation system.
2, the introduction of technology to enhance the strength. According to the development of the hospital, the timely introduction of the province's ophthalmology experts, related medical technology and equipment, the opening of ophthalmology, gynecology, in the market to find a new point of economic growth, for the hospital's future sustainable development to lay a good foundation.
3, to change the traditional business management mode, trial by part of the charge, to promote the improvement of medical massage technology.
4, expand the scale and promote the development. The serious shortage of medical venues has become a bottleneck in the development of the hospital, in order to broaden the development of the hospital space, through careful market research, opened the Station Road North Clinic, and set up the "Changsha Sub-health Rehabilitation Center", not only to expand the scale of the hospital and the industry's influence, but also to highlight the characteristics of the specialties.
Three, integration of resources, external image, hardware construction to improve the competitive strength
The competitiveness of the hospital depends both on the excellent `medical technology, but also on the overall environment of the hospital. This year, the hospital branch of the hospital hardware construction up and down a great effort, and achieved very good results.
1, in the case of limited medical space in the hospital headquarters, the sixth floor of the staff dormitory relocation, orthopedics from Zuojiatang moved to the hospital headquarters, so that it and the hospital headquarters with other specialties to form a synergy, in order to prepare for the establishment of the "Changsha City, rehabilitation center for people with disabilities".
2, in the hospital funds are very tight situation, raise funds from various sources more than two hundred thousand yuan on the hospital to carry out a full range of renovation. In order to change the image of the cafeteria is dirty and poor, the cafeteria has been renovated and transformed, and now the windows are clear and clean, unified use of disinfection tableware, creating a comfortable dining environment; the original meeting of the staff meeting no conference room, will be in the middle of the building after the relocation of the staff dormitory, renovation and decoration of the conference room, the conference room is spacious and bright, to change the meeting of the staff meeting the situation of the conference room, and also saves the meeting funds; in order to standardize the management of the patient's case, set up a case room, to change the hospital since its establishment has been without a case. In order to standardize the case management, the establishment of the case room, changing the hospital has been no dedicated case room situation; in order to meet the requirements of the relevant departments at the higher level, the laboratory, pharmacy, supply room for the reconstruction and expansion, the addition of a drugstore, by the relevant departments after acceptance is now put into use. Improved hospital appearance and patient hospitalization conditions, the toilet on the first floor of the building was transformed, completely changed the problem of dirty and poor.
3, in order to facilitate the majority of patients and guests to our hospital and consumption, by coordinating with a number of departments, after three months, at a cost of 110,000 yuan to open the "card", from this point on, the hospital headquarters, the branches of the diagnosis and treatment and consumption can be bundled into a group, the formation of a competitive force.
Four, people-oriented, strengthen education, cultural construction to enhance the overall quality of staff
1, to carry out colorful cultural and sports activities, to improve and enhance the cultural life of employees. Participate in the community badminton tournament and achieved first place; "March 8" to Shiyan Lake activities, "May Day Labor Day, May 4 Youth Day, May 2 Nurses Day," carried out a karaoke Grand Prix; tree planting day organization of the blind to Ningxiang to participate in large-scale mass tree-planting activities. Through these activities, active atmosphere, cohesion of feelings, and enhance the spirit of teamwork.
2, strengthen the spiritual civilization. Combined with the creation of civilized window demonstration unit activities, standardized service behavior, improve service style, improve service quality, comprehensively enhance the service concept of the majority of medical staff, service awareness, sense of responsibility and collective sense of honor, forming a good atmosphere for the creation of a good, but also demonstrated that the hospital by all means for the sake of the patients, the sincerity of the determination to seek development.
3, ideological and political education and professional ethics education. In the party cadres and medical staff to carry out the purpose of saving lives and wholeheartedly for the people's service education; a wide range of professional ethics education, focusing on strengthening people-oriented professional responsibility, professional ethics, professional discipline education; carry out "all for the sake of the patient, all the convenience of the patient, all the services to the patient," the concept of education, and further strengthen the medical staff to the patient's love and care of the patient. Strengthen the medical staff to the patient's love, care, patience, care and responsibility.
4, the core of the competition in the medical market is the competition for talent. The hospital attaches great importance to the construction of talent, in the good into the people off at the same time, pay attention to the existing staff training and improvement, according to a high starting point, high requirements, high quality, practical talent standard construction. According to the actual hospital, outside the high, intermediate title of professional and technical personnel more than 20, basically solved the current professional and technical personnel "echelon construction" problem; the professional and technical personnel knowledge update as a driving force to promote technological progress, as a sustainable development strategy to be implemented, and through the continuing medical education as an effective way to implement.
V. Shortcomings and difficulties in the work
In the first half of the year, despite our significant achievements, but our work there are some unsatisfactory places. Mainly in:
1, the overall competitiveness can not adapt to the needs of market development. Lack of fist products, specialties with low gold content, market competitiveness is weak; the training of high-level talent is still a weak link; our service quality and service attitude still need to have a big improvement; hospital reform to be further deepened.
2, to support the survival and development of the hospital's economic base is very weak, the shortage of funds. Weak economic foundation can not adapt to the needs of the hospital development, the large funding gap has become a constraint on the hospital infrastructure, medical equipment acquisition and renewal of important factors. Due to the lack of economic support, the hospital infrastructure is poor, insufficient operational rooms, beds set up irregular, and has no room for expansion; some of the work in last year's work plan listed to the work, due to funding reasons, so far not well completed.
Six, the second half of the work of the idea
The second half of the year, the hospital will be the spirit of the 16th National Congress of the Party and the "Three Represents" as the guide, continue to deepen the internal reform of the hospital, adhere to the patient-centered, and constantly improve the quality of medical services, and comprehensively strengthen the construction and development of the hospital, and the development of the hospital.
(1) to strengthen the basic skills and professional and technical training, by the functional departments to develop training programs, the implementation of people.
(2) Bring in experts to give lectures and promote the improvement of business level.
(3) the active introduction of talent, technical backbone sent out for further study, training or irregularly selected business backbone to participate in learning exchanges, in order to open up the knowledge base, and cultivate the discipline leader.
2, strengthen internal management, improve the rules and regulations.
(1) Strengthen internal management, the implementation of the layers, so that the normalization of hospital work.
(2) continue to adhere to the hospital affairs, the implementation of democratic management; effectively strengthen the organization.
(3) improve and perfect the effective internal and external supervision mechanism, accept the patients and the community's effective supervision to ensure that the hospital sustained, steady development.
(4) Strengthen the management of the branches, increase the efforts to call for payment.
3, improve hardware facilities, beautify the hospital appearance.
The hospital environment to do landscaping, greening, brightening, sequencing.
4, expand the scale and scope of business, broaden the hospital development space.
The hospital room is insufficient, crowded housing conditions, poor hospitalization environment, overloaded medical staff, medical safety hazards and constraints on the development of the hospital is an important factor. To fight for the support of the higher leadership, the use of a variety of conditions to actively seek to expand the scale of the focus on the launch of the fist product to improve the core competitiveness of the hospital. To establish the "Changsha City Rehabilitation Center for the Disabled" as a top priority work efforts to promote; Station Road North Clinic, sub health care center project healthy and orderly development.