Lenovo computer warranty with an invoice is based on the invoice date, no invoice is based on the factory date.
Taking a computer with a 2-year warranty as an example:
One, the computer with an invoice is based on the invoice date of the warranty time, that is, from the date of the invoice to the back of the 2-year time;
Two, the invoice is not available, the computer's warranty is based on the computer's factory date of the warranty time, the factory date must be in the date of purchase before the, in this case The computer's 2-year warranty, for the user is actually less than 2 years (). (For example: the computer factory time is 2015.1.1, the user purchase time is 2015.6.1, the invoice does not work, the warranty date will be calculated according to 2015.1.1 backward 2 years, the user is also less than 5 months of warranty time).
(a) Lenovo "three packages" service commitment?
If you are a consumer user, Lenovo will be issued by the relevant state departments in accordance with the "microcomputer commodity repair and replacement of the responsibility to return provisions" (hereinafter referred to as "three packages" provisions) in the content and scope of the "three packages" to provide you with services.
Lenovo bear the legal "three packages" obligation of the limits, principles and scope of specific according to the "microcomputer three packages" regulations.
(2) Lenovo manufacturer's standard service commitment?
1, three-year limited warranty?
Since the date of your purchase of this product (hereinafter referred to as the "purchase date", subject to the date of the official purchase invoice), this product is free of charge for one year for the entire machine, two years for the main components, and three years for the motherboard components. After the warranty period, Lenovo will provide paid services in accordance with the Lenovo Paid Services Tariff.
Lenovo laptop warranty period?
Component Category Part Name?
Free Warranty Period?
Mainframe?
Motherboard Parts?
Motherboard, sound card, graphics card, and components solidly embedded in the motherboard that cannot be separated from the motherboard?
3 years from the date of purchase (inclusive)?
Major components?
CPU, memory, display, hard disk, keyboard, power adapter?
2 years from the date of purchase (including)?
The whole notebook?
Including network cards, MODEM cards, two-in-one cards, three-in-one cards, PCMCIA cards, touch panels, other small circuit boards (charging boards, backlight control boards, power supply boards, LED boards, I/O boards, switching boards, hard disk interface boards, etc.), independent card readers, speakers, fans, heatsinks, batteries, CD-ROM drives, floppy drives, mice, shells, all kinds of covers, cables (including the screen line, power cables, etc.), LCD covers, brackets, etc.?
1 year from the date of purchase (including)?
Software?
Pre-installed software (including software media)?
1 year from the date of purchase (including) customer delivery?
Random software (information, CD-ROM media, floppy disk media)?
Replacement within 3 months from the date of purchase with the faulty original?
Remarks: 1. For the warranty policy of other products sold with the product as well as those sold independently, please refer to the corresponding warranty voucher of the product.
2. Laptop backpacks are not covered by the warranty.?
3. The parts mentioned above should not be construed as a promise or description of the configuration of the product you are purchasing, and the configuration of the product should be based on the specific model you are purchasing as well as the packing list.
2, 92 cities in urban areas within one year of hardware failure free on-site service?
In the first year after the purchase of the product, for users in the following cities, when you use the product within the warranty of hardware failure (specific failure types refer to the "three packages" provisions), please first call the Lenovo Sunshine Service Hotline: 400-810-8888 (see part (c) of Article 10 service support system), the Lenovo Sunshine Service Hotline: 400-810-8888 (see part (c) of Article 10 service support system). 10 Service Support System), the Lenovo certified service organization will contact you by phone within 2 working hours after receiving your request for repair to determine the on-site repair.?
City list: Beijing, Shanghai, Guangzhou, Shenyang, Xi'an, Chengdu, Wuhan, Shenzhen, Jinan, Zhengzhou, Nanjing, Hangzhou, Shijiazhuang, Taiyuan, Tianjin, Qingdao, Hohhot, Changsha, Nanning, Haikou, Nanchang, Hefei, Xiamen, Fuzhou, Ningbo, Harbin, Changchun, Dalian, Urumqi, Lanzhou, Kunming, Guiyang, Chongqing, Wuxi, Suzhou, Wenzhou, Yantai City, Zibo, Linyi, Dongying, Weifang, Tai'an, Jining, Heze, Dezhou, Weihai, Laiwu, Zaozhuang, Rizhao, Jiaozhou, Xuzhou, Changzhou, Nantong, Yangzhou, Changshu, Yancheng, Kunshan, Zhangjiagang, Zhenjiang, Jiangyin, Yixing, Lianyungang, Huai'an, Wu'an, Taizhou, Taicang, Jinhua, Yiwu, Taizhou, Jiaxing City, Shaoxing City, Yuyao City, Yongkang City, Huzhou City, Rui'an City, Yueqing City, Wenling City, Cixi City, Quzhou City, Zhuji City, Chancheng District (including the South China Sea), Guancheng City, Zhuhai City, Shiqi District, Shantou City, Zhanjiang City, Jiangmen City, Shunde District, Huizhou City, Maoming City, Zhaoqing City (including the city of Gao Yao), Chongming County, and the 92 urban urban areas.?
3, 7 days * 8 hours of work?
Lenovo certification services organization's normal business hours are: Monday through Sunday, 8 hours a day.?
4, hotline counseling services?
If you have technical problems in the use of the need for advice, you are welcome to call the Lenovo Sunshine Service Hotline: 400-810-8888, by our engineers to provide you with professional answers; or log on to the Lenovo Sunshine Service website: www.lenovo.com to obtain the above services.?
5, can not enjoy the "Lenovo manufacturer standard service commitment" situation?
This commitment does not apply to the following situations:
No
Products without the Lenovo logo;?
This product is out of warranty for the entire unit or parts;?
Malfunction or damage caused by failure to follow the instructions/wrong/improper use, storage, maintenance or operation of the product (e.g., plugging and unplugging of data cables, plugging and unplugging of non-USB external devices, etc.);?
Failure or damage caused by operating conditions other than those specified on the product (e.g., high or low temperatures, excessive humidity or dryness, high altitude, abnormal physical stress, electromagnetic interference, unstable power supply, electrostatic discharge, excessive zero-earth voltage, input of inappropriate voltage, etc.);?
Failure or damage caused by installation, repair, alteration, addition, or removal by other than an authorized Lenovo agency or person;?
Failure or damage caused by the use of parts not supplied from the factory (see Packing List);?
Failure or damage caused by the use of pirated or other non-legally licensed software, non-standard or unpublished software;?
Failure or damage caused by accidental or human factors (including computer viruses, operating errors, fluid ingress, scratches, handling, bumps, incorrect plugging and unplugging, dropping of foreign objects, rodent and insect infestation, etc.);?
Failure or damage due to natural disasters and other causes of force majeure (such as earthquakes, fires, lightning strikes, etc.);?
Normal and reasonable consumption or damage (e.g., natural consumption, wear and tear, and aging of the enclosure, plug-in components);?
Other malfunctions or damages that are not due to the quality of the Lenovo machine (including components) itself.
6. Notes?
Lenovo will provide you with the specified warranty service within the scope of this standard service commitment. If you have other service needs beyond this standard warranty service commitment, please choose the paid service of Lenovo certified service organizations or purchase Lenovo personalized service products according to your needs. For more information, please visit the Lenovo Sunshine Service website: www.lenovo.com.?
Purchase invoices, warranty vouchers, and packing lists are important proof that you are receiving standard service from the manufacturer, so please keep them in a safe place. When Lenovo or a Lenovo certified service organization provides you with warranty service, please make sure to present the relevant documents; if you cannot present the purchase invoice, warranty voucher and packing list corresponding to the computer mainframe, the free warranty period of the product will be counted from the date of its manufacture. If you can not provide any warranty documents, Lenovo will be based on the host number of the product to query its date of manufacture, to be able to query the date of manufacture shall prevail to provide warranty services. The host number can be found on the packing slip or the barcode on the body of the unit. Lenovo will not provide manufacturer's standard service if valid warranty information for the product is not available.?
(C) Special Reminders and Notes?
Scope of application of this commitment?
This commitment applies only to Lenovo Tianyi / Sunrise (excluding Sunrise C100 series) laptops sold within the territory of the People's Republic of China (except Hong Kong, Macao and Taiwan).?
This commitment applies only to Lenovo Tianyi/Xuri laptops shipped and sold after May 1, 2006 (inclusive), for products prior to this date, please refer to Lenovo's Standard Warranty Service Commitment issued during the same period.?
Other products or promotional items bundled with Lenovo laptop products are subject to the "three packs" if they are covered by the statutory "three packs", or subject to the "three packs" if they are not covered by the statutory "three packs".
Priority application?
If national laws and regulations provide otherwise with respect to after-sales service, Lenovo will provide you with after-sales service in accordance with national laws and regulations.
Lenovo's manufacturer service standard is lower than the national legal "three packages" standard, according to the "three packages" provisions, Lenovo's manufacturer service standard is higher than the national legal "three packages" standard, according to Lenovo's manufacturer service standard, according to the national legal "three packages" standard, according to Lenovo's manufacturer service standard. Lenovo manufacturer service standards higher than the national statutory "three packages" standard, according to the Lenovo manufacturer service standards, Lenovo manufacturer service standards and the national statutory "three packages" standard overlap part of the national statutory "three packages" within the scope and period, according to the national statutory "three packages" standard implementation, in the national statutory "three packages" standard implementation, in the national statutory "three packages" standard. "
Onboard Power Supply is a service that requires a higher level of power than standard power supplies.
If Lenovo or a seller of Lenovo products has other agreements with you regarding after-sales service for the product or any of its hardware or software equipment, such agreements shall be implemented in accordance with the corresponding agreements.
Methods of repair service?
To the extent permitted by law, Lenovo may, at its sole option, provide you with the warranty service promised in this document by means of repair, replacement or return.?
In addition to the hardware on-site service set forth in Part (II), Article 2 of this document, if a hardware failure occurs during the warranty period of the product you purchased, you may send the defective product to any nearest Lenovo certified service organization within the People's Republic of China (excluding Hong Kong, Macao, and Taiwan) for repair. The Lenovo certified service organization will notify you to pick up the product after the repair is completed. Lenovo will not be responsible for the cost and risk of picking up or delivering the product. Contact information and addresses for Lenovo Certified Service Organizations can be found on the Lenovo corporate website at www.lenovo.com查询或通过咨询报修服务热线获得.?
Please do not send this product or any part thereof for repair, as Lenovo will not be responsible for any costs or damages resulting therefrom.
Lenovo denies the promise?
Except as expressly stated in this Service Pledge, Lenovo disclaims all other promises and warranties, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. Unless otherwise expressly promised by Lenovo:?
This Warranty Service Commitment applies only to the mainframe and components of the Lenovo laptop as factory-configured (see packing list). Lenovo disclaims warranty for all non-Lenovo parts installed to you by any organization or person (e.g., seller).?
Lenovo will not be liable for any additional promises made to you by any organization or person (such as a seller) with respect to the product you purchased and its ancillary hardware and software equipment outside of this Service Pledge; you should ask the organization or person making such promises for written proof of the fulfillment of such additional promises.?
Proof of warranty?
The shipping invoice is an important basis for you to claim Lenovo's fulfillment of its legal obligations under the Three-Package Warranty and Lenovo's manufacturer's standard services, so be sure to keep it in a safe place.
When you need Lenovo or Lenovo's certified service organizations to fulfill your legal "three packs" obligations, you need to bring a valid "shipping invoice" and "three packs voucher" with you, or You can effectively prove that your machine is still within the validity period of the three guarantees, otherwise the three guarantees will not be applied.
If you need Lenovo or a Lenovo certified service organization to provide Lenovo's standard service beyond the "three-pack" service, you will need to bring a valid "shipping invoice" in addition to the warranty certificate and packing list that came with your computer. If you cannot obtain valid warranty information for your computer, Lenovo will not provide standard service beyond the "three pack" service.
Data backup?
Please make sure to back up or retrieve the information programs that you consider valuable before receiving the service. Lenovo and its certified service providers are only responsible for the repair and inspection of the product, and will not provide any data recovery or backup within the scope of the services specified in this document. Lenovo and its certified service providers are not responsible for damage to or loss of data, programs, or storage media.
Ownership of replacement units or components?
After a Lenovo Certified Service Organization replaces the entire machine or defective part for you, the original machine or defective part will be recovered and owned by Lenovo or a Lenovo Certified Service Organization.?
Warranty period after repair?
The entire machine and its parts repaired by a Lenovo certified service organization continue to enjoy this service commitment. If the repaired part is less than three months from the date of repair to the end of the free warranty period, Lenovo promises to extend the free warranty service period of the part to three months from the date of repair (only applicable to parts with a free warranty period of one year or more). The service mode for repair beyond the free warranty period is customer delivery. At that time, please produce a valid maintenance record.