What should be the center of service provision?

Service provision should adhere to the customer-centered, deeply understand the needs, optimize the service process, ensure stable and reliable quality, and establish good customer relations.

I. What types of services are there?

1, according to the service content

It can be divided into commercial services, communication services, financial services, entertainment and leisure services, medical services and so on.

2, according to the nature of the service

Can be divided into tangible services and intangible services. Tangible services refer to the provision of specific goods or equipment, such as repair and cleaning; Intangible service refers to providing intangible help or support, such as consultation and guidance.

3. According to the service delivery mode

Can be divided into online services and offline services. Online services refer to services provided through the network or mobile devices, such as online education and online medical treatment. Offline services refer to services that need to be provided in physical places, such as catering and beauty.

4, according to the service object

It can be divided into personal service and organizational service. Personal service refers to services provided to individuals, such as education and medical care. Organizational services refer to services provided for enterprises or organizations, such as management consulting and market research.

Please use specific examples to illustrate the embodiment of service value.

1, solve the problem

For example, if the computer is broken, many people will choose to find professional IT service personnel to solve it. This service can quickly solve computer failures and let users return to work or play.

Step 2 save time and energy

For example, in express delivery service, people just need to wait at home, and the courier will deliver the goods to their doorstep, which saves time and energy for going out to buy or picking up items after online shopping.

Step 3 provide convenience

For example, online payment services, users do not need to carry cash or bank cards, but can complete payment through mobile phones, which greatly provides convenience.

4. Improve the quality of life

Tourism service is a good example, which can help people get out of their daily living environment and experience new culture and scenery, thus improving their quality of life.

Step 5 Create a pleasant and comfortable experience

For example, the high-quality services provided by high-end hotels, from the doorman to the front desk to the room cleaner, can provide warm, professional and friendly services to make guests feel happy and comfortable.