Eliminate ideological pain points
Achieve full coverage of home-based elderly care centers
Since 2014, Changshui Street has vigorously promoted the construction of community home-based elderly care service centers in accordance with the development zone’s policy The overall work requirements are to actively promote the "5A-level" construction of community home care service centers. In accordance with the requirements of construction standards, resource integration, rational planning, transformation and upgrading of old communities are carried out; for new communities, one is planned and built one after another. Each service center is equipped with "three rooms (cultural chess and card room, book reading room, calligraphy and painting room), two halls (canteen, senior TV class), and one room (gym). Each functional room is equipped with complete facilities and equipment. Last year, another Electronic monitoring equipment has been installed in each service center to further improve the hardware facilities. Up to now, the street has invested a total of about 4.2 million yuan in the construction of the home care center.
As a "newcomer" to the street, Lianxing Community. The construction of the home-based elderly care service center was basically completed in early July 2015. The total area of ??the center is approximately 550 square meters, with an investment of 640,000 yuan. The construction of the Qingfeng Community Sunset Red Home-based Elderly Care Service Center was basically completed in early November 2015. The total area of ??the center is approximately 550,000 yuan. 560 square meters, with an investment of 740,000 yuan. These two community home care service centers have recently passed the acceptance of the center's hardware facilities by the development zone.
In addition, the Youquan community home care service center has also been completed. Infrastructure construction and internal renovation are underway, and it is expected to be put into use in the near future. By then, the street will be fully covered by "5A-level" home care centers.
Removing management pain points
Introduced through bidding. Social organizations
“One of the problems faced by home care centers is that there are few community cadres and many things to do. How to standardize and improve the center’s service management has become a ‘stumbling block’. "The relevant person in charge of Changshui Street told reporters. In order to eliminate this management pain point, Changshui Street adopts the form of government purchase of services and entrusts all the community home care service centers to professional social organizations for management. Each point is managed by two full-time staff. Personnel are responsible for the daily services and management of the center.
In 2015, according to the Implementation Measures for Bidding for the Operation and Management of Home Care Service Centers in the Development Zone, Changshui Street took the lead in introducing a competition mechanism and launched a bidding process for social organization management. work. “Through bidding, we selected two social organizations for entrusted management, which improved the service level of the social organizations and better provided services to the elderly in the jurisdiction. ”
In order to make home-based elderly care services more standardized, under the unified guidance of the District Social Affairs Bureau and Jiaxing Standardization Promotion Center, Changshui Street launched the “Provincial Standardization Pilot of Community Management Home Elderly Care Services” last year "Work, the various management systems, service standards and personnel position requirements of the service center have been specifically stipulated, forming a series of operable standards to better standardize the various service behaviors and services of the community home care service center. Process and service management have comprehensively improved service quality.
Removing service pain points
Seizing the needs of the elderly to provide personalized services
“What kind of needs are there. What kind of services are provided? This is supply-side thinking. "The above-mentioned person in charge said that community home care must be oriented to the needs of the elderly.
The elderly are most concerned about health and medical issues. As early as September 2014, the Funan Community Home Care Service Center Together with the neighborhood community health service center, we jointly carry out a medical and nursing care service project. The health service center regularly assigns doctors to provide free health care concierge services at the community home care service center, and medical staff also regularly establish health records. The elderly hold medical care lectures, carry out psychological counseling classes, distribute free blood sugar testing cards, community doctor contact cards, and carry out activities such as hypertension and diabetes self-management groups.
Lack of spiritual life is also a problem faced by many elderly people. "Elderly Crisis". In order to make the elderly residents in the jurisdiction "enjoyed in old age", on the basis of daily service activities, the streets actively carry out personalized services according to the characteristics of the elderly in each community jurisdiction. The person in charge gave the example of Changshui Community Home Personalized services such as the "Soilless Environmental Protection Bar" in the elderly care service center and the "Qiao Niang Studio" in the Shiyan Community Home Elderly Care Service Center are all loved by the elderly.
In addition to relying on the home elderly care service center, The subdistrict also combines the "four-in-one and six-in-one integration" working mechanism to integrate multiple resources within the jurisdiction to jointly provide services for the elderly.
In the process of promoting the "Love·Companion" project, Zhongnan Community, in addition to utilizing the volunteer service resources among community party members and residents, also extensively recruited volunteers from units within the jurisdiction and construction units, and invited them to participate in the community Come and volunteer to serve the elderly.