Front Office: generally located in the lobby of the first floor of the hotel, for tourists to deal with the booking of rooms, check-in, consultation and luggage access to a series of services. You can ask the front desk staff any questions you may have during your trip. In addition, the front desk of the hotel can also provide you with breakfast calls, car reservations and other services on behalf of you.
Rooms: The comfort of your journey is inseparable from the services provided by the rooms. The main performance in your room cleanliness and hygiene, complete supplies, facilities and so on. In addition, your hot water, ice, laundry, ironing and other aspects of the requirements of this department to complete for you.
Catering Department: Most hotels have more than two to three restaurants, cafes and bars to provide you with catering services. Since hotels are concerned about the quality of service, it is also more expensive.
Security Department: responsible for the safety of guests staying in the hotel. In case of black car rip-off, forced peddling, reversing and exchanging foreign exchange, theft and other occurrences, you can ask for help from the front desk and security personnel.
Recreation Department: can be divided into the following parts: gym, equipment fitness, ball fitness, swimming, sauna, *** and so on.
Entertainment: Karaoke, dance hall, performance, etc..
Hairdressing: make-up, *** beauty, haircutting, hair coloring and other services.
Medical services: generally high-star hotels are equipped with infirmary. But only for guests to treat common minor illnesses and injuries, the serious or judgment is not allowed, will be responsible for the guests to contact the nearest hospital for treatment.
Question 2: What are the main departments of five-star hotels and what do they do? I don't think so. The first thing you need to do is to get your hands dirty. ⊙If you are good at English, you can try to be a concierge in the concierge department, which mainly provides luggage service for guests, and you can take a golden key when appropriate.
Question 3: How many departments are there in the hotel? Overview of the division and responsibilities of the hotel's functional departments
1, Office
Generally consists of clerks, logistics, archivists, fleet of vehicles and so on.
Main functions:
(1) According to the requirements of the Prime Minister's Office to draft all kinds of official documents.
(2) Arrange relevant meetings and activities called by the general manager.
(3) Responsible for the receipt and dispatch of all kinds of documents and related materials inside and outside the hotel, circulation, filing, archiving, storage, etc., and responsible for the management of the hotel archives and the management of seals and letters of introduction.
(4) Formulate necessary management system to standardize office order and procedures.
(5) Responsible for checking and supervising the implementation and realization of the general manager's work instructions.
(6) Receive visitors and coordinate internal and external relations.
(7) Responsible for the management and use of administrative vehicles.
2, Finance Department
Generally consists of the closing group, audit credit group, cost control group, accounting group, computer group and so on.
(1) Responsible for providing checkout and cashier services to guests.
(2) Audit the hotel's business situation on the day, and prepare a business daily statement for the general manager's office for reference.
(3) Responsible for the control and management of hotel operating costs and expenses.
(4) Responsible for the acceptance and payment of all kinds of purchasing materials of the hotel.
(5) Responsible for the hotel's financial accounting and preparation of financial statements.
(6) Responsible for the hotel computer system software and hardware maintenance and management, and training of operators.
(7) Develop and improve the hotel financial operation and management system.
(8) Responsible for the management of the hotel's daily operating funds.
3, Human Resources Department
Composed of personnel management, labor wages and benefits and staff training, quality inspectors.
Main responsibilities:
(1) According to the national and local labor and personnel policies, regulations, and formulate the hotel personnel management, labor wages and benefits and staff training regulations.
(2) According to the actual situation of the hotel organization and positions, to determine the duties and responsibilities of each position requirements.
(3) Responsible for the recruitment of new employees, organizing staff training and assessment.
(4) The staff assessment and rewards and punishments, enhance cohesion, mobilization of enthusiasm, digging and development of staff potential work ability.
(5) the formation of quality control training network, the development and implementation of the "Service Quality Review Rules", supervise the standardization of service operations, procedures.
4, Sales Department
Main responsibilities:
(1) analyze and study the marketing environment of the hotel, according to the market and the hotel's own conditions to choose the right target market.
(2) Formulate reasonable pricing policy, research, forecast and expand the source market.
(3) Focus on selling hotel rooms, banquets and conference products, and maintain and develop good business relationships with each major customer.
(4) establish a good market image of the hotel, expanding the hotel's popularity, and gradually increase the market share
5, Public Relations Department
By planning, art design, information organization and public relations reception.
Main functions:
(1) hotel CI design and implementation, and the use of a variety of media and public relations means of systematic publicity of corporate image.
(2) Planning various business theme activities, special promotions and other public relations activities, and collaborate with other departments **** with the implementation.
(3) collect, organize and analyze information inside and outside the hotel, for the general manager's office decision-making services.
(4) Participate in the construction of the hotel's corporate culture and create a positive corporate atmosphere.
(5) Maintain good communication with all walks of life, and do a good job in the reception of important hotel guests.
6, the front office department
By the main desk, concierge, front desk switchboard, business reservations, lobby assistant, executive floor.
Main functions:
(1) Responsible for the reception of all arriving guests.
(2) Liaison and coordination of the hotel customer service work, in a timely manner, room reservations, the actual arrival of guests, room reports and special requirements of guests and other guest service information to other relevant departments.
(3) Provide reservations, inquiries, room opening, concierge, luggage storage and delivery, business center, airport transfer and other types of front office services.
(4) Responsible for accepting and dealing with guest complaints
7, the guest room department
By the room service, laundry, PA hygiene and guest room center and other groups in.
Main functions:
(1) Provide guests with high standard room service.
(2) Responsible for good cleanliness and hygiene of guest rooms and public **** area.
(3) Responsible for washing all fabrics in guest rooms and restaurants, guests' clothes and uniforms of all staff in the store.
(4) Responsible for the management of guest room equipment and supplies, ...... >>
Question 4: What are the departments in the hotel? Take you this 50 points good tired.
Front office department:
Reception booking, casual guests guests, reception team, handle inquiries, storage luggage, processing booking, handling complaints. Some hotels will also include the front office cashier as part of the normal management.
Requirements for education: junior college or above, decent appearance, decent features, male 172CM, female 160CM or above, body without obvious scars, no visible tattoos, English basic, bare eyesight 1.2 or above, fluent expression, ear awake. Age: 20-28 years old, usually older than 28 years old, are turned to the background to do the booking.
Room Department:
Cleaning rooms, daily repair, booking meeting rooms, arranging venue layout, check-in/check-out procedures, booking flowers, cleaning fabrics.
Requirements: the waiter requires more than junior high school, legal citizens, no disability, male 170CM female 158 or more, able to endure hardship. Rooms Department Clerk: Requirements for high school education or above, will operate the computer, skilled typing, office operations, etc., appearance fresh and decent, must be female. Age: 18-38 years old
Catering Department:
divided into Chinese, Western and specialty restaurants such as the Japanese restaurant, combined into one department, usually independent management accounting, ordering meals, meeting room reservations, site layout, takeaway group ordering arrangements.
Requirements: I only say staff, male 170 female 158cm or more, junior high school graduates, appearance decent, body without disabilities, no visible tattoos, expression fluent. The first thing you need to do is to get your hands on some of the most popular products and services in the world, and you'll be able to do that.
Entertainment Department:
Receive booking birthday \ wedding \ festive karaoke box booking, casual performances seat arrangement \ drink service, point of song flower basket booking and other business.
Requirements: it is difficult to say, this department is more entertainment, such as the above no visible tattoos in this department is not required, as long as the department manager after the interview can be, the requirements of the ability to withstand a strong, decent appearance, the nature of the cheerful extrovert, with or without education and no mandatory requirements.
Security Department:
Divided into two kinds of internal security \ external security, personnel above no obvious provisions, usually shift system, sometimes outside the sun, sometimes in the hall blowing the air-conditioning, the responsibility is the vehicle arrangements, such as emergency emergency treatment, monitoring and surveillance, staff security training, etc.
Usually, the department manager interviewed by the department, and then the department will be able to handle the situation.
Usually male, veterans are preferred, decent appearance, no disability. Visual acuity of 1.5, physical fitness requirements, interviews are usually to push up 100 consecutive, sprinting 100 meters for how many seconds as a definition.
Age: 18-38 years old.
Sales Department:
Sells any products that can be rented/operated in the hotel, mainly with travel agencies/companies in charge, with a driver. The Sales Department also organizes and arranges regular hotel marketing activities. Group bookings, etc.
Requirements: hotel work experience, understanding of the internal operation of the hotel, male and female appearance requirements of clean, fluent expression, sexual scrupulously extroverted, fluent expression, secondary school education or above. The age of 18-38 years old.
Personnel Department:
Responsible for the recruitment and dismissal of personnel \ entry staff training, coordination with the labor department and regular tracking of the hotel all the personnel regulations are closely linked to the labor law. Responsible for personnel promotion, personnel attendance.
Requirements: must have hotel work more than 2 years of experience, computer, personnel experience, college degree or above.
Finance Department:
Responsible for the hotel revenue and expenditure, but also to manage the daily work of the cashier arranged by the business sector.
Requirements: accounting graduate, local employees preferred, I understand that most hotels, foreign accounting graduates of the general hotel staff are not accepted. The first thing you need to do is to get your hands on a new one, and you'll be able to do that.
Logistics Department:
Subdivided into infirmary \ washing department \ staff canteen
Infirmary \ staff canteen requirements are not described here, the washing department is to undertake the hotel fabric washing, ironing \ folding and other work. Employees, social workers, elementary school graduates, hardworking.
Administration Department:
Usually for the highest decision-making level of the hotel department, responsible for the hotel administrative regulations \ to participate in personnel mobilization coordination \ sales and marketing program approval, the exercise of the general manager of the power.
Requirements: are some managers, have relevant department manager work experience.
Engineering Department:
Responsible for hotel equipment and facilities maintenance.
Requirements: graduated from the mechanic major, with related engineering management experience is preferred. Male workers 18-40 years old.
Purchasing Department:
An independent accounting department, with the Logistics Department, and by the Ministry of Finance economic management, services to the business sector of the procurement of goods.
Requirements: purchasing experience, local people are preferred.
Other: some small departments, such as the Department of Reservations belongs to the Department of the Front Office, the Banquet Department belongs to the Ministry of Food and Beverage, etc., I do not enumerate. I'm tired of ...... >>
Question 5: What are the departments of the hotel Front Office Department (front desk, concierge, front desk switchboard, business reservations, lobby assistant, executive floor)
Guest Room Department (Room Service, Laundry, PA Health and Guest Room Center)
Security, Engineering Department (operation group, fire team, HVAC group, maintenance group, strong group, weak group, internal security guards and guard group and fire)
The hotel is a very good place to stay. Group and fire)
Human Resources Department (personnel management, labor wage and welfare and staff training, quality inspectors and other components)
Finance Department (accounting, cost accounting, general cashier, cashier, funds accountant, accounts payable accountant, financial accountant, computerized accounting, cost accounting, working accountant, payroll accountant, IT)
Food and Beverage Department (banquet reservations, restaurant services,
Dining Department (banquet reservations, restaurant services, kitchen, room service, bar and catering)
Sales Department (sales, planning, art design, information organization and public relations reception)
Purchasing Department (material procurement, food procurement and general warehouse)
Hotel positions are roughly these
Question 6: Hotel Branch which departments, take you this 50 points good tired.
Front Office Department:
Reception booking, casual guests, reception team, handle inquiries, storage luggage, handling reservations, handling complaints. Some of the hotels will be the front office cashier is also included in the normal management.
Requirements for education: junior college or above, decent appearance, decent features, male 172CM, female 160CM or above, body without obvious scars, no visible tattoos, English basic, bare eyesight 1.2 or above, fluent expression, ear awake. Age: 20-28 years old, usually older than 28 years old, are turned to the background to do the booking.
Room Department:
Cleaning rooms, daily repair, booking meeting rooms, arranging venue layout, check-in/check-out procedures, booking flowers, cleaning fabrics.
Requirements: the waiter requires more than junior high school, legal citizens, no disability, male 170CM female 158 or more, able to endure hardship. Rooms Department Clerk: Requirements for high school education above, will operate the computer, skilled typing, office operations, etc., appearance fresh and decent, must be female. Age: 18-38 years old
Catering Department:
divided into Chinese, Western and specialty restaurants such as the Japanese restaurant, combined into one department, usually independent management accounting, ordering meals, meeting room reservations, site layout, takeaway group ordering arrangements.
Requirements: I only say staff, male 170 female 158cm or more, junior high school graduates, appearance decent, body without disabilities, no visible tattoos, expression fluent. The first thing you need to do is to get your hands on some of the most popular products and services in the world, and you'll be able to do that.
Entertainment Department:
Receive booking birthday \ wedding \ festive karaoke box booking, casual performances seat arrangement \ drink service, point of song flower basket booking and other business.
Requirements: it is difficult to say, this department is more entertainment, such as the above no visible tattoos in this department is not required, as long as the department manager after the interview can be, the requirements of the ability to withstand a strong, decent appearance, the nature of the cheerful extrovert, with or without education and no mandatory requirements.
Security Department:
Divided into two kinds of internal security \ external security, personnel above no obvious provisions, usually shift system, sometimes outside the sun, sometimes in the hall blowing the air-conditioning, the responsibility is the vehicle arrangements, such as emergency emergency treatment, monitoring and surveillance, staff security training, etc.
Usually, the department manager interviewed by the department, and then the department will be able to handle the situation.
Usually male, veterans are preferred, decent appearance, no disability. Visual acuity of 1.5, physical fitness requirements, interviews are usually to push up 100 consecutive, sprinting 100 meters for how many seconds as a definition.
Age: 18-38 years old.
Sales Department:
Sells any products that can be rented/operated in the hotel, mainly with travel agencies/companies in charge, with a driver. The Sales Department also organizes and arranges regular hotel marketing activities. Group bookings, etc.
Requirements: hotel work experience, understanding of the internal operation of the hotel, male and female appearance requirements of clean, fluent expression, sexual scrupulously extroverted, fluent expression, secondary school education or above. The age of 18-38 years old.
Personnel Department:
Responsible for the recruitment and dismissal of personnel \ entry staff training, coordination with the labor department and regular tracking of the hotel all the personnel regulations are closely linked to the labor law. Responsible for personnel promotion, personnel attendance.
Requirements: must have hotel work more than 2 years of experience, computer, personnel experience, college degree or above.
Finance Department:
Responsible for the hotel revenue and expenditure, but also to manage the daily work of the cashier arranged by the business sector.
Requirements: accounting graduate, local staff preferred, I understand that most hotels, foreign accounting graduates of the general hotel staff are not accepted. The first thing you need to do is to get your hands on a new one, and you'll be able to do it.
Logistics Department:
Subdivided into infirmary \ washing department \ staff canteen
Infirmary \ staff canteen requirements are not described here, the washing department is to undertake the hotel fabric washing, ironing \ folding and other work. Employees, social workers, elementary school graduates, hardworking.
Administration Department:
Usually for the highest decision-making level of the hotel department, responsible for the hotel administrative regulations \ to participate in personnel mobilization coordination \ sales and marketing program approval, the exercise of the general manager of the power.
Requirements: are some managers, have relevant department manager work experience.
Engineering Department:
Responsible for hotel equipment and facilities maintenance.
Requirements: graduated from the mechanic major, with related engineering management experience is preferred. Male workers 18-40 years old.
Purchasing Department:
An independent accounting department, with the Logistics Department, and by the Ministry of Finance economic management, services to the business sector of the procurement of goods.
Requirements: purchasing experience, local people are preferred.
Other: some small departments, such as the Department of Reservations belongs to the Department of the Front Office, the Banquet Department belongs to the Ministry of Food and Beverage, etc., I do not enumerate. I am tired of .... >>
Question 7: Hotel management includes which aspects. Room management
Dining management
Business bar management
Member management
Agreement unit management
Potential customer tracking
Member consumption statistics
Purchasing management
Inventory management
Supplier management
Question 8: The specifics of the hospitality management study. What is the work content and management department? Hello owner! Job Description:
Lobby Manager is the hotel or catering industry commissioned by the general manager and instead of the general manager to deal with the guests of the hotel, restaurant all the equipment, facilities, personnel, service and other complaints, supervision of the operation of various departments, coordination of the relationship between the various departments, to ensure that the hotel, restaurant to the normal order of the customer to provide quality service to the middle management. They are the nerve center of the hotel, restaurant, is the bridge between the communication hotel, restaurant and guests, the general scope of work includes:
? Maintain the lobby order and guest safety, keep the lobby quiet, elegant and civilized;
? Properly organize the day's work, supervise and inspect the front desk, the quality of work of the waiter;
? Handle guest complaints, assist the hotel leadership and relevant functions to deal with a variety of emergencies occurring in the hotel;
? Answer guest inquiries and provide guests with the necessary assistance and services;
? Doing daily inspections to monitor the appearance of the hotel and restaurant staff, hygiene, equipment operation, and safety.
In addition to playing the role of a bridge and link, the lobby manager is also the "eyes" of the hotel and restaurant to monitor the quality of work.
Core competitiveness:
Knowledge requirements: Lobby manager generally require college education, majoring in any field, received training in service management, hotel management, know public relations etiquette, psychology, management and hotel business knowledge.
Skill requirements: familiar with the hotel's various management processes and management specifications, with strong organizational, management and coordination skills; with considerable training capacity, adaptability, fluent spoken English.
Experience requirements: more than one year of hotel or restaurant experience, familiar with the operation and management of hotel and restaurant services.
Professional qualities: good temperament, amicable, generous, dignified, cheerful, sociable, with a holistic view, service consciousness and strong sense of responsibility, able to bear greater work pressure.
Occupational status:
"Lobby Manager" as a profession, in modern hotels, catering companies play a fairly important role, in recent years, the bank has also introduced the position of lobby manager. It can be seen that the role of the lobby manager is widely recognized. Of course, enterprises of different sizes have different requirements for lobby managers, with medium and small-sized enterprises favoring specific business skills; and large enterprises emphasizing work awareness and attitude. With the booming development of China's catering and hospitality industries, the career prospects of lobby managers are very optimistic.
Risks and rewards:
The most difficult and unpredictable thing for a lobby manager to control is customer complaints. The purpose of any hotel or restaurant is the customer first, and the lobby manager on behalf of the hotel or restaurant and guests for direct, face-to-face contact, the primary responsibility is naturally to maintain order in the lobby, handling guest complaints, responsible for providing guests with timely and thoughtful service, and when necessary, to mobilize all the resources of the hotel to deal with the urgent needs of the guests. It can be seen that the lobby manager is still a charging role, which can be described as risky.
The income of the lobby manager depends on the size and efficiency of the hotel and restaurant, in general, the lobby manager of the four-star hotels in Beijing area above the monthly salary of about 4000 yuan.
Career Trends:
Development Path: In most hotels, the lobby manager is usually ranked above the foreman, supervisor; assistant general manager or general manager office director. For this reason, the development space of the lobby manager is to move towards the management type.
Transformation opportunities: the lobby manager can be in the catering or hotel industry to the administrative supervisor, assistant positions such as transformation. Now China is the most lack of hotel management personnel. The country attaches great importance to the development of this area. Immediately 2008 Beijing has 28 hotels opened at the same time, I want to tell you that the prospects of this profession is very good! As long as you work hard.
In fact, the theory of hotel management is the second professional, practice is the main.
And this profession even if you are a famous university out of you after graduation is still to be heavy into the start.
This specialty is about experience.
So my opinion is that even if you can't pass the exam, you can go in for a year to study in the form of a loan degree (advanced training) to go out and practice is the most important! Some of the things you learn in a hotel are things you can never learn in a book.
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Online I see that there are reported Qingdao Hotel Management Vocational College, you yourself in a check.
Qingdao Hotel Management Vocational College
Tel: 0532-86051666 86051667 87973666 87973668
Zip code: 266100
The school announced the recruitment of provincial statutes URL: >>
The hotel management of the school is not only a professional hotel management, but also a professional hotel management. Question 9: What departments are there in hospitality management? Catering, rooms, engineering, security
Question 10: What does hotel management include The main content of hotel management:
① Asset management: facilities, equipment, service standards.
② program management: what to do in the coming period? Who is going to do? How to do? For example: you can not fire only to establish a perfect fire prevention system and system.
③ organizational management: the task undertaken by the hotel in the division of labor and cooperation between all members of the management. Such as job setup, rules and regulations.
④ Personnel management: the number of employees, training daily management, salary assessment, assessment, rewards and punishments, promotion, dismissal and other management.
⑤ Communication management: dealing with information, communicating with superiors and subordinates, peers and superiors for understanding, support and help.
⑥ Synergy management: timely detection and analysis of the nature and type of multiple conflicts, and choose the right way to solve them.
⑦ power management: no satisfied employees, no satisfied customers. Employees have the ability to work actively and behavior and customer satisfaction, these three have a close connection.
⑧ budget and financial management: to reduce expenditure and increase profits.
⑨ business management: hotel investment and business formation of the choice of products, prices, sales channels promotional methods and advertising. To minimize costs and maximize profits for the purpose.