Office equipment commitment letter

1. After the expiration of the warranty period, I love the home implementation of lifelong maintenance policy;

2. Maintenance for, the commitment will be depending on the specific circumstances of the lower cost, transportation costs charged in accordance with the provisions of;

3. Maintenance of the appraisal of the time, in general, within 72 hours;

4. In the appraisal, the I love the home service technicians to issue a Cost, transportation cost list, the customer has the right to accept or not accept, if accepted, then start maintenance services.

(F) on the customer to buy

Furniture materials or accessories used in Yiran home cabinet, in principle, the commitment is not responsible for warranty or maintenance. If the customer insists on requesting maintenance, and at the same time have the maintenance conditions, give the maintenance and charge the relevant fees.

(VII) commitment

and Chengdu Yiran Home Furnishings Co., Ltd. "power of attorney" combined, in the effective period of authorization to take effect, the commitment to the authorization in the power of attorney.

(H) May 1, 20xx after the order of the customer will get this commitment.

Complaints warranty address and phone: Hereby promise!

Commitment: (seal)

First, the Company must ensure that the replacement parts for the original diesel generator unit parts, otherwise all the consequences caused by Party B is responsible for.

Second, the replacement parts, under normal use, the company is responsible for free warranty 1 year or 1500 hours, whichever comes first, the warranty period if the failure caused by the maintenance (refers to the maintenance of the replacement parts) are responsible for Party B, parts and labor costs are completely free.

Third, the repair process in strict accordance with the brand of diesel generator maintenance procedures (i.e., Party B's "generator maintenance program").

Fourth, the maintenance process if you have to increase the unplanned accessories, the company must be submitted to the user and quote confirmation before replacement. Unnecessary replacement of parts, Party B try to repair the use, and how many parts to replace the parts removed to calculate the unit price of the quotation for payment.

Fifth, after the repair, in the warranty period, the company once a month routinely sends a repairman inspections (testing units), such as during the unit failure, Party B will receive Party A notification in a timely manner after the scheduling of technicians to the scene to eliminate the problem.

The above information is provided by Generator Maintenance Dongguan Kangchai Generator Maintenance.

Commitment: xxx

Date: XX year XX month XX

Our company seriously in accordance with the following requirements to make a commitment:

1 The production process is strictly in accordance with the implementation of the ISO9001: 20xx quality system and ISO14001 environmental protection certification to ensure the quality of products.

2, since the date of acceptance, to provide three years of free quality warranty, in the warranty period, the demand side of the non-man-made reasons for quality problems in the product or accessories for free repair, to determine the inability to use the free replacement, free of maintenance fees, parts, door-to-door service fee, transportation costs.

3, the after-sales center specifically set up this batch of office furniture after-sales service team, the team arranged a person responsible for explaining the function of the product and maintenance rules: every three months for a check and maintenance, a systematic and comprehensive annual inspection in the maintenance, including the cleaning of the fabrics, paint surface waxing, structural components of the fastening, track refueling, and so on.

4, after receiving the phone or fax about the after-sales service requirements, arrive at the scene within 2 hours, if the problem is serious and can not be solved in a short period of time, to make a written explanation and a clear solution time.

5, after the installation of goods, plus plastic film for protection, full use of personnel before sending a comprehensive cleaning service.

6, the specific warranty rules are as follows:

1, desk, meeting table class: warranty coverage for the desktop fracture, delamination of deglossing, accessory damage, drawer push and pull not smooth.

2, filing cabinets, steel filing cabinets: warranty coverage for the entry and exit obstruction, poor track and so on.

3, chair: warranty coverage for degumming, broken wire, chair seat chair back plastic plate cracking, auto-reply dysfunction, chair foot de-welding fracture, damage to fittings and so on.

4, staff desk series: warranty coverage for countertop chipping, edge peeling, damaged fittings, drawer push-pull and so on.

5, sofa: warranty coverage for degumming, broken lines, unstable wood frame, damaged fittings and so on.

7, warranty service: if the product has the above problems, the province customers please contact our maintenance department. Customers in other provinces, please contact our local after-sales service organizations.

8, the customer's responsibility: customers should cherish the furniture, the correct use, if there is thought to be damaged, not in the company free of charge, but can provide the required services, discretionary charges.

9, product after-sales extension services: all the bidding product fabric refurbishment, relocation and reorganization, such as the customer has this requirement in the future, our company is responsible for the construction, and only charge the cost of fees.

Unit Name:

In fact, the after-sales service commitment mainly includes

First, there is a professional after-sales service department, professional installation and maintenance personnel, specialized after-sales service hotline twenty-four hours dedicated to listening to the customer's call;

Second, free of charge to provide customers with furniture styles and placement design, free of charge for the Users to develop a detailed demand plan;

Third, free delivery, free door-to-door installation, free door-to-door maintenance, free of charge for you to clear the field;

Fourth, one year replacement, three years of maintenance, five years of maintenance, lifelong service (five years of commodity quality problems replaced)

Fifth, wooden style furniture a year of polishing waxing, leather and iron furniture six months of cleaning and maintenance of a time;

Sixth, three years, three years, three years of maintenance and maintenance of a time;

Sixth, three years, three years, three years of maintenance of a time;

Six, three years to repair the material costs, labor costs free of charge;

Seven, five years to repair without charging any fees;

Eight, June each year for free repair, maintenance activities;

Nine, the establishment of a complete customer file, at any time to provide you with new information on the development of furniture, new trends;

Tenth, received the after-sales service call, installation and maintenance personnel within 20 minutes to arrive at the scene to repair;

Tenth, received the call, installation and maintenance personnel in the 20 minutes to arrive at the scene to repair;

XI, the implementation of the customer manager system, a car dedicated to your service.

Commitment:

Date: XX year XX month XX day

To better serve the majority of new and old customers, the real solution to the urgent need for customer office machines and equipment, we solemnly promise:

1, the fastest speed to implement the whole year round-the-clock door-to-door delivery to the most sincere hospitality customers to the home service.

2, the fastest speed delivery home service, the most reasonable price charged for maintenance.

3, to all customers to do in good faith, courteous, well-spoken, generous behavior.

4, to keep the maintenance place clean, tools placed in a standardized and orderly.

5, serious and comprehensive testing, carefully listen to the customer's description of the machine failure, urgent customer, think of the customer, to do face-to-face pricing, face-to-face repair.

6, the customer's request to meet as much as possible, can not meet the customer's patience.

7, caring for customers' machines and equipment, gently take and put, placed in a standardized and neat.

8, maintenance carefully check the fault, to ensure the quality of maintenance, and strive to do not return to repair.

9, machine repair should take the initiative to notify the customer after the completion of the machine, and carefully explain the cause of the failure of the machine, repair parts, replacement parts and the required cost.

10, replacement parts shall not be false, substituting good, replacement component price over the repair cost should be agreed with the customer.

11, work as soon as possible to repair, do not do anything else, to reduce customer waiting time, repair process, if the failure point is large, the time required is long, should be explained to the customer.

12, the maintenance of equipment to complete the initiative to wipe type clean, and adjusted to the state specified by the customer, the problems raised by the customer to patiently explain, take the initiative to demonstrate.

13, after the completion of repairs, customers are asked to fill in the maintenance of the single opinion and sign to confirm, seriously do a good job of service registration, keep a complete record.

14, in the warranty time limit for the same fault no longer charge any fees to customers.

15, the customer puts forward a variety of technical problems difficult to explain or explain the failure should be well documented, to be asked to the factory technical center to respond to customers in a timely manner.

16, the customer's machinery and equipment should assist the customer to find the best solution to serious failures, not to refuse, avoid or shirk.

17, in the service to do so that customers save, assured, happy. In the service process and the customer to have a passionate start, but also to have a pleasant end.

Please contact us: Fax: xx

Complaints Tel: xx

In order to enable users to get high quality and fast service, will be carried out in the pre-sale, sale, after-sale of a variety of services, and strive to satisfy users.

First, in the pre-sale

By our company to provide detailed office solutions to adapt to the user's real needs for the purpose of acquiring affordable office equipment.

Second, in the sale

1. I promise to provide the relevant goods are regular manufacturers of products, in line with the relevant national technical standards;

2. I have a single supply of time, for the receipt of the use of the unit ordering requirements (telephone, fax, network or any other form of 'ordering requirements'), spot within 1 hour, other 1-3 days. Within 1 hour, other 1-3 days working time; conventional products are available in stock.

3. The use of units due to the quality of goods to the company's replacement or return requirements (phone, fax or any other form of return and replacement requirements), the company will respond within 5 minutes and immediately make a deal;

4. I delivered the goods of the company's brand, model, specifications, quantities, etc. does not comply with the provisions of the contract for a single purchase, the user unit has the right to refuse to accept the goods.

5. The use of units can be purchased at home, can also be used by phone, fax, network and other means of ordering, free of charge by my company special car delivery door-to-door installation.

6. Our company provides perfect on-site service, the purpose of the service is to make the supply of goods safe and normal operation. Our company will send qualified on-site service personnel, so that the supplied products can be completely normal use.

A. Duties of our on-site service personnel:

1. The tasks of our on-site service personnel mainly include delivery of the goods, unpacking inspection of the goods, handling of the quality problems of the goods, and taking part in the trial run and performance acceptance test.

2, in the installation and commissioning, our technical service personnel should be used to the unit of technical briefing, explanation and demonstration of the procedures and methods to be carried out.

3. Our on-site service personnel have the right to deal with all technical and commercial problems on site.

If quality problems occur on site, our field personnel should be dealt with within a reasonable time specified by the user unit.

4. Our company is fully responsible for all the behaviors of its on-site service personnel.

B. Obligations of the user unit:

The user unit should cooperate with the work of our on-site service personnel and provide convenience in work coordination.

7. Personnel training:

A. In order to make the agreement goods can be normally installed and operated, our company has the responsibility to provide appropriate technical training.

B, the training time, number, location and other specifics agreed upon by our company and the use of units.

C, in my company's location training personnel, my company should be free of charge for the use of unit training personnel to provide

equipment, site, information and other training conditions.

Three, in the after-sales

1, the warranty period door-to-door service, warranty period failure to immediately respond to the main city within half an hour (townships within 2 hours) to arrive at the scene, within 2 hours to solve the general fault, complex faults not more than 16 hours. Can not solve the complex problem, we provide standby, all to not affect the user as the principle of use.

2, my company on the sale of goods to implement lifelong service, warranty period outside the continued door-to-door service, machine failure problems only charge the cost of materials.

Bidder's name (seal): Chongqing Leya Office Supplies Co. Ltd." custom processing, the use of hardware accessories are all "Chengdu xx home furnishing Co.

(a) Warranty and maintenance

xx Home Furnishings strictly enforce the "cabinet warranty of ten years, hardware warranty life" commitment. Warranty time calculated from the date of completion of the installation (installation completion time to the warranty record on the installation time shall prevail).

(B) warranty description

Where the user's normal use of the quality problems can be free of charge maintenance; in the following cases, even if the product is under warranty, xx home can be repaired but charge the appropriate fee;

1. user misuse, misuse, improper transformation of product quality problems caused by the < / p>

2.

2. Due to natural disasters or related abnormalities caused by product damage;

3. Due to external forces or man-made causes of product quality problems;

4. Furniture is now installed at the address does not correspond to the original installation address and without the company's written record;

5. Other does not belong to the company's commitment to the warranty coverage of the situation.

(C) warranty program

1. Users found the problem, by phone or in writing to the commitment to the person who complained'

2. Commitment to receive the user's complaint, within 48 hours of the installer to send to the scene to identify and determine the rectification program. (If the promisor violates this time agreement, it will unconditionally compensate the customer RMB one hundred dollars. If, for reasons of the customer, failed to door-to-door service within the specified time, the time is postponed 0.

3. Identification of the end of the general problem, if the commitment to the person within five working days to rectify the completion of; if it is a special or complex problems, the rectification of the time to the time of the two sides of the negotiation shall prevail.

(D) value-added services

The first year of the warranty period, the customer can take the initiative to contact the commitment to enjoy a free door routine maintenance services (the customer purchased xx furniture routine maintenance, such as the door hinge adjustment, countertop sanding and polishing, etc.)

(E) maintenance