Introduction in recent years, in order to improve the people's experience of medical care, around the world continue to promote the electronic medical records as the core of the hospital information technology construction, innovative development of smart hospitals, Internet hospitals, the establishment of a perfect appointment diagnosis and treatment system and other efforts to improve medical services. Xinjiang is further improving the appointment system to strengthen the construction of smart hospitals, next we will learn about the policy.
1, accelerate the establishment and improvement of the appointment system
Two or more hospitals should generally establish an appointment system to provide outpatient appointments, hospitalization appointments and elective surgery appointments, of which the appointment is accurate to 30 minutes. Hospitals carrying out day surgery should provide day surgery appointments. Tertiary hospitals should also provide centralized appointments for examinations and tests, and outpatient treatment appointments. Hospitals should continuously optimize the process of booking appointments for treatment, avoid outpatient second appointments that lead to repeated queuing, and shorten the waiting time in hospitals after booking appointments. Strengthen the management of outpatient number source, promote real-name booking, and promote technological upgrading to avoid "network reverse number" situation. Conditional medical institutions should be explored to provide parking and other extended service appointments.
Encouraging hospitals above the second level to establish outpatient and inpatient patient service centers, integrating various functions of patient services, providing patients with one-stop appointment, triage, settlement, follow-up and other services, and gradually establishing online patient service centers.
2. Innovative construction and improvement of smart hospital system
Summarizing the practice of hospital information construction, establishing a "three-in-one" smart hospital system for medical treatment, service and management, further giving full play to the important role of information technology in the construction and management of modern hospitals, continuously improving the modernization of hospital governance, and forming a modern hospital service and management system that integrates online and offline services. The modern hospital service and management mode of on-line and off-line integration will provide patients with higher quality, more efficient, safer and more considerate medical services.
(1) Taking the construction of "intelligent service" as the starting point to further improve patients' medical experience. In response to the actual medical needs of patients, to promote the deep integration of information technology and medical services, to provide patients with a full range of pre-diagnosis, diagnosis, diagnosis of the whole process, personalized, intelligent services. Utilizing Internet technology to continuously optimize the medical service process and service mode, hospitals above the second level, according to the actual situation and patients' needs, provide online services such as intelligent medical guide and triage, waiting reminders, inter-diagnostic settlement, mobile payment, in-hospital navigation, examination and test results push, mutual recognition of examination and test results, self-service outpatient and emergency medical records printout and query, etc., and actively push forward the construction and application of functions of referral services, telemedicine, drug delivery, patient management, etc., to build an online and online medical experience. It is actively promoting the construction and application of referral services, telemedicine, drug delivery, patient management and other functions, building integrated online and offline services, and realizing the organic convergence of clinical diagnosis and treatment and patient services.
Encouraging hospitals above the second level to take the "Hospital Wisdom Service Graded Evaluation Standard System (for Trial Implementation)" as a guide to build a patient wisdom service system and carry out evaluation of hospital wisdom service applications. Promote patient-oriented medical data **** enjoyment applications, and continuously improve the level of hospital wisdom services. Promote the development and application of intelligent medical equipment such as surgical robots and surgical navigation and positioning, and promote the application of intelligent auxiliary systems for disease diagnosis, treatment, rehabilitation and care, so as to improve the efficiency of medical services.
(2) Taking "electronic medical record" as the core, further consolidate the informationization foundation of intelligent medical care. Further promote the construction of hospital informatization with electronic medical records as the core, and fully
improve the degree of wisdom of clinical diagnosis and treatment work. In accordance with the requirements of the "Evaluation Methods and Standards for Grading the Functionality and Application Levels of Electronic Medical Record Systems (for Trial Implementation)", we are promoting the integration and consolidation of information systems within hospitals, advancing the application of unified management of medical data, and accelerating the process of paperless clinical diagnosis and treatment. Explore the data integration and application of public *** health and medical services, promote the data *** enjoyment of hospital electronic medical record systems and residents' electronic health record systems, and promote the transition of residents' health information from paper to electronic. Further improve the application of outpatient emergency electronic medical record system in medical institutions, improve the level of standardization of clinical diagnosis and treatment, give full play to the intelligent clinical diagnosis and treatment decision-making support function, ensure the safe and effective application of medical data, and realize the closed-loop coverage of the whole process of diagnosis and treatment services.
(3) "intelligent management" construction as a means to further enhance the level of hospital management refinement. Hospitals above the second level should be problem and demand-oriented, do a good job in the construction of hospital wisdom management system architecture design, the establishment of hospital operations and management platforms with business operations, performance assessment, financial management, cost accounting, logistics, energy consumption, integrity risk prevention and control. Utilizing the Internet, Internet of Things and other information technologies, it realizes the interconnection and real-time supervision of the hospital's internal information system. It has established a diagnosis and treatment information database to provide big data support for medical quality control, medical technology management, diagnosis and treatment behavior standardization, rational medication assessment, service process optimization, service efficiency improvement, and medical resource management. Encourage medical institutions to actively expand the innovative application of intelligent management, use intelligent prediction of hospital operation trends for managers
To effectively provide managers with objective decision-making basis, enhance the level of modernized management of hospitals, and gradually build an intelligent hospital system that integrates medical care, services, and management.
3, vigorously promote the development of Internet diagnosis and treatment and Internet hospitals
Summarize the useful experience of Internet diagnosis and treatment, construction of Internet hospitals, and the use of telemedicine services during the new Crown pneumonia epidemic, and further promote the integrated development of Internet technology and medical services. Provinces (autonomous regions and municipalities) should accelerate the establishment of Internet medical service supervision platforms, prioritize the construction of platforms with supervision and service functions, and accelerate access to Internet diagnosis and treatment and Internet hospitals in accordance with the law and regulations, so as to promote the healthy, rapid and high-quality development of Internet diagnosis and treatment services and Internet hospitals. It is necessary to further improve the construction of the telemedicine system, improve the utilization rate of telemedicine services, promote the normalization of telemedicine services, and give full play to the positive role of telemedicine services in the sinking of medical resources and facilitating the public's access to medical care in the vicinity.
Hospitals should further build and improve hospital Internet platforms, give full play to the advantages of Internet diagnosis and treatment and Internet hospitals in terms of efficiency, convenience and personalization, open up online and offline services, carry out follow-up consultations for some common and chronic diseases online, and actively join hands with social forces to carry out services such as drug distribution, so as to continuously enrich the connotation of online services, meet the people's demand for medical treatment, ease the pressure of offline diagnosis and treatment and provide a platform for epidemic prevention and control and improve people's access to medical services. The company will continue to enrich its online services to meet the people's medical needs and ease the pressure of offline treatment, creating favorable conditions for epidemic prevention and control and improving the people's medical experience.
4. Work requirements
(1) Strengthen organizational leadership. In the stage of epidemic prevention and control normalization, the provincial health administrative departments should firmly grasp the development opportunities brought by the Internet and other information technology, turn the crisis into an opportunity, take the initiative to act, and guide the medical institutions to make full use of information technology to continuously improve medical services and enhance the quality of medical care and service efficiency. To strengthen access management, improve supporting policies, the establishment of regulatory platforms and other aspects **** the same start, in solving practical problems to continue to meet the new needs of the people's medical care, coordinated to promote the deep integration of information technology and medical services, healthy development.
(2) Hold fast to the safety bottom line. Accelerate the construction of the provincial Internet medical service supervision platform and strengthen the supervision of Internet medical services. All hospitals should attach great importance to information and network security, and build a security system of website security, system stability, data security and other security systems that match the smart hospital. It is necessary to strengthen the protection of patient privacy in Internet medical services and improve the system and measures related to privacy protection.
(3) Summarize and publicize. Health administrative departments at all levels, hospitals should seriously do a good job of summarizing the work, strengthen communication and cooperation with the publicity department and the media, mining the use of information technology to improve medical services, the construction of smart hospitals, effective practices and advanced models, to strengthen the typical publicity, to play the role of demonstration and leadership, and to drive the overall level of continuous improvement. Good experience and good practices found in the work, please report to the Medical Affairs Bureau of the Commission in a timely manner.
During the new coronary pneumonia epidemic, the construction of smart hospitals and Internet hospitals, appointment diagnosis and treatment and other improvements in medical services results in response to the epidemic, to meet the people's demand for medical care and so on, has played a positive role. In order to continue to consolidate the results of the epidemic prevention and control and improve medical services, accelerate the integration of online and offline new models of medical services, and constantly enhance the people's sense of access to health care, is now on the further establishment of a perfect appointment system to strengthen the construction of smart hospitals and other related work is imperative.