How to use the medical insurance family account is as follows:
1. Open the national medical insurance service platform app on your mobile phone, log in to your account and click on the family account on the homepage.
2. Then click Start Collection for face verification.
3. After entering, you can click on the bound electronic medical insurance card of your loved ones and show the QR code at the hospital pharmacy to use it.
The reasons for the failure of face recognition for medical insurance family binding are as follows:
1. Check the network connection: Make sure the network connection is stable, because face authentication usually requires online verification. You can try switching to another network, or reconnect to the network and try again.
2. Check the camera: Make sure the device’s camera is working properly and is not occupied. Turn off camera use in other applications and try face authentication again.
3. Clear the camera/face data cache: Sometimes, there may be problems with the camera or face data cache, causing authentication to fail. You can try clearing related cache data.
4. Re-register face data: If none of the above methods work, you can try to re-register face data. Delete the registered face data, and then re-register the face to ensure that facial features can be accurately recognized.
5. Contact customer service or technical support: If the above methods still cannot solve the problem, it is recommended to contact the relevant customer service or technical support team for help. More specific guidance or solutions can be provided to resolve face authentication failures.
Legal basis:
"Social Insurance Law of the People's Republic of China"
Article 28
Comply with basic medical care The insurance drug catalog, diagnosis and treatment items, medical service facility standards, and emergency and rescue medical expenses shall be paid from the basic medical insurance fund in accordance with national regulations.