Introduction: sales talk, is a model material for salespeople to communicate with customers, depending on the type of sales industry. Sales is largely a science of language, and the core wisdom of sales is sales talk. Here is my compilation of telemarketing words for health products, welcome to read!
Health products telemarketing words
Health products telemarketing and other general product telemarketing has a very different difference, general product telemarketing only accounted for part of the sales process, and our health products telemarketing, throughout the entire sales of the whole always, completely through the form of the phone to reach, in this regard The content, we do an exchange and share.
First, the meaning of the telephone marketing process and speech:
1, the telephone marketing process: telephone communication content in the order of the control process, guiding the customer to think about the problem in accordance with our intentions, and ultimately to achieve sales. That is, "when to ask, ask what".
2, words: speech skills and art. Commonly known as "how to ask, how to answer".
Second, the process of telephone marketing:
1, introduce your organization and you;
2, explain the intention to call;
3, communication to capture the customer demand information;
4, the product can bring the customer's interests;
5, to answer the question, to rule out the objection;
6, stimulate the desire to capture the transaction information;
7, decisive transaction;
8, confirm customer information, polite goodbye.
Third, the telephone marketing techniques:
The telephone as a form of audible language expression, conveying not only information, but also a feeling, so we not only need to have a wealth of knowledge, but also must have to convey the feeling of charisma and a keen sense of smell, in order to do a good job of the work.
1, how to introduce yourself?
Hello! I am XXX organization's health consultant XXX, in response to the national "harmonious health, all **** enjoy" call, we are free to contribute to the construction of the country's middle-aged and elderly friends to give "XXXX" health magazine, please tell your full address and zip code, we will be sent out in two days, please pay attention to check receipt, thank you!
2. How did you know my phone number?
A, we randomly selected online.
B. It was introduced by your friend.
3, free gift, there is this good thing?
What is there to doubt, you just tell me the address, wait to receive health magazines can be, you will not have any loss, only get more health knowledge.
4. I can't read and I'm often not at home, so don't send it?
That's okay, you can let your family or neighbors to help you store, when there is time to let them read to you, I think the health knowledge inside will certainly be very helpful to you and your family.
5, the customer has not received the magazine:
Printed materials are mailed relatively slower than other items, we check the address to see if there is an error; received, please read the book on the health of life, there is a very good guide to the significance of the book, such as the need for help, please contact the phone number on the first page in a timely manner.
6, the customer has received the magazine:
After reading which article is more interested in, which knowledge in the magazine is helpful to health, the purpose is to understand the customer's health status, to find the demand point.
7, how to capture the demand for information: God gave us a mouth and two ears, to listen more and less, appropriate questions, listen carefully.
A, interested in that article in the special issue;
B, what kind of drugs are being taken;
C, what kind of discomfort;
D, whether to pay attention to health care;
E, whether there are obvious changes in the body recently;
F, whether the appetite is good;
G, how good is the rest;
H, whether the stool is normal;
I, the family's financial situation;
J, whether children live together.
8, how to recommend products?
According to the customer's statement, determine the customer's current physical problems, and analyze the problem, put forward a constructive conditioning program, so that the customer feels that you are the expert, to generate a sense of trust, so as to accept your recommended products, the program and the product can lift the customer's pain, so that it gradually embarked on the road to a healthy life.
9, how to capture the transaction information:
A, bargaining or asking for a discount;
B, asking for a gift;
C, concerned about product quality, origin;
D, concerned about the product composition, effect;
E, concerned about after-sales service.
10, I am now quite good health, why should I take health care products?
With the increase in age, the body function will gradually weaken, this is an indisputable fact; often said: the disease is like a mountain to fall, go to the disease such as silk. In fact, only half right, just the process of weakening of the body is slow, not easy to notice, that is, we often say that the state of sub-health, and so accumulated to a certain extent there will be a large lesion, and then the treatment of the trouble, so in advance to prevent, both to save money and effective, the body is also not suffering, why not do it?
11, your product price is too high?
A, the product brings health, health is difficult to use the price to measure, life's greatest joy is to live a healthy life, rather than simply survive, if you lose your health, how much money is useless.
B,咋一看是贵了一些，常言道道：便宜没好货，好货不便宜。 High-quality price, is the best product; say our products folded into each day only XX yuan, if you count the fine accounts, in fact, is not expensive, not to mention that you buy X cycle, you can also enjoy the members of the home or VIP price.
12, such a good product, why the hospital did not sell?
The situation is this, the State Food and Drug Administration on drugs, health care products and functional foods have strict regulations, health care products and functional foods as a safe and effective products to get rid of diseases, because they do not need a doctor's prescription, so do not need to go into the hospital, you can be in the pharmacy and health care store free to buy, both to protect the rights of customers, but also saves money, and also eliminates the need to wait for registration! Trouble, is looking out for the interests of the general public.
13, I took a period of time, feel no effect?
A. How do you know it doesn't work? In fact, some of the effects of their own is not easy to detect, only through sophisticated instruments can be detected; however, if you carefully experience, some of the body's symptoms are subtle changes (to guide); again, the individual function is different, the absorption of the product and the sensitivity is also different, for example: two people at the same time got a cold, taking the same, the same dose of cold medicine, there is a person well, but the other person is The first one is the one who is not able to feel any effect, which can only be said that there are individual differences, not that there is a problem with the medicine.
B, emphasize the method of taking, precautions, and implementation of chronic disease conditioning takes time, can not be rushed, taking a longer time ` customers, according to the individual situation of the solution, such as: and other products used in conjunction with the effect will be better, but also to provide some therapeutic recipes as an aid.
14, no effect can be returned?
There are trial products, after serving no effect, the genuine suit in the unopened and validity of six months, you can return. Other products according to the customer's physical condition, take one to two cycles, such as the effect is not obvious, we will be based on the situation, the organization of experts on your situation for diagnosis, come up with practical solutions, if indeed belongs to the case (due to the apparent efficiency of any product will not be 100%), the rest of the unopened product is refundable.
15, how can ordinary food cure?
TCM food therapy originated in our country has a history of more than 5000 years, medicine and food has long been recognized by the general public, some folk remedies, secret recipes are a lot of common food combinations, but cured a lot of difficult illnesses, which can say that food can not cure? In fact, the essence of Chinese medicine lies in the preparation and dosage, it is through the interaction of different components and control the size of the dosage to *** with the effect, I do not think you will have any doubt, right?
16, I have no money how to do?
Money is something outside the body, life does not bring death does not take away, as they say: health before the infinite people. No money should think of ways to seize the treatment, because now spend a small amount of money, you can cure the disease, if you do not care now, dragged into a serious illness only to go to the hospital, and then spend a lot of money, and then no money hospitals will not take you in, and dragged into a serious illness and then treatment is also quite difficult to suffer not to say, but also to bring a lot of trouble to his family as for the treatment results are also very difficult to determine, you think about it, is not the truth. The first thing you need to do is to get your hands on a new one, and you'll be able to do that.
17, for customers who will run out:
Tell customers to continue to take, but also adjust the dosage according to the situation, the effect of consolidation; can also be combined with the customer's own situation, the timely introduction of other products; more recognized customers, suggesting that their referrals, our company will be given a reward to show their appreciation.
18, your product how no little blue cap?
Because the state has regulations, the new R & D products must be tested on human beings before you can declare the small blue cap products, our products have passed the experiment, is being approved at the stage, it should be approved soon; in the approval of the former, the state allows us to produce and sell the first functional food, and all in line with GMP standards, not to mention that we have declared a national patent, you do not have to worry about this point, you can The company's products have been widely recognized by the public and the public.
19, why is your product not QS certified?
QS is a food quality and safety certification, our products are produced in accordance with national pharmaceutical and health care GMP standards, GMP standards are very strict, and higher than and covers the QS standard, so it is safer, please feel free to take.
20, why is the active ingredient content of your products lower than others?
The absorption and utilization of any component of the human body is a relative constant, as we eat eggs every day, a day one has been able to fully meet the needs of the body, and more can not be well utilized, can only be a waste, and supplementation of the active ingredient is a gradual process, can not be in a hurry; we have gone through rigorous testing and analysis, and finally determined that each time the daily dosage, and added a We have added other ingredients to promote better absorption of this ingredient, making our product both economical and effective.