400-880-0008
Philips after-sales service since the receipt of goods within 7 days (has been the date of signing the receipt shall prevail), such as the goods appeared in the national three packages of quality problems specified by the Philips after-sales service station testing to confirm that the fault is true, the buyer can choose to return, exchange (within 15 days) or repair (Note: If you choose to re-exchange the same brand with the same model of the product Division I can bear the round-trip shipping, choose to return we do not bear the round-trip shipping). Choose to re-exchange the same brand with the same model of the product Division I can bear the round-trip shipping, choose to return we do not bear the round-trip shipping costs).
The following cases do not bear the return and exchange service:
1, non-commodity quality problems, such as: for the color, appearance, shape and other issues are not satisfactory, does not belong to the quality of the problem, is not within the scope of the return and exchange service;
2, the product's packaging, accessories, manuals are incomplete, or warranty, invoice either missing or altered, do not provide return and exchange service;
3, unauthorized maintenance, misuse, collision, negligence, abuse, fluid, accidents, alterations, incorrect installation caused by the quality of goods, or torn, altered stickers, machine serial numbers, anti-counterfeiting markings, not in the scope of the return and exchange service;
4, more than the three packets of the validity of the mall will not be admitted;
5, normal wear and tear of commodities, not in the scope of the return and exchange of goods The normal wear and tear of the goods is not within the scope of the return service.