1. Listening: This is the most important and basic skill, but unfortunately, it is often ignored by busy doctors. Doctors must listen to the patient's chief complaints as patiently, attentively and caringly as possible, and respond accordingly, such as changing their expressions and eyes, nodding "um, um", or simply saying "I heard you clearly", etc. In particular, patients who suffer from toothache are often worried about pain during treatment by doctors, especially the sound of dental drills and dental instruments. Doctors need to patiently explain that dental treatment in regular hospitals has changed from "painless treatment" Go to "Comfort Treatment" and eliminate unnecessary fears. Of course, the patient's narrative cannot go too far off topic. The doctor can politely remind the patient and ask him to return to the topic. In short, listening is the most important step in developing a good relationship between doctor and patient. Diagnostic errors often result from doctors not listening enough.
2. Acceptance: Believers are doctors, and patients should trust doctors and accept doctors. Patients or their families who do not trust doctors and accept doctors’ diagnosis and treatment are most likely to have disputes. Doctors should also accept patients unconditionally without showing any signs of rejection, disgust, disgust or impatience.
3. Affirmation: This refers to affirming the authenticity of the patient’s feelings and must not deny them. For example, the patient complained that "my teeth always hurt from jumping to and fro." The doctor must first confirm the authenticity of the patient's beating sensation and express understanding of the patient's discomfort and worry. As for the patient's thoughts, even if they are obviously pathological, do not take a negative attitude, let alone argue with the patient.
4. Encouragement: Appropriate appreciation and encouragement can shorten the distance between doctors and patients.
5. Choice: As the saying goes, all roads lead to Rome. The doctor may have many treatment options and tell the patient their advantages and disadvantages. The patient can make different choices based on his or her own ideas, time schedule, financial situation, etc. The doctor fully respects the patient's choice based on the treatment effect. Of course, doctors cannot accommodate patients' unreasonable or unrealistic requests, because doctors cannot accurately predict the "future."
In order to make doctor-patient communication smoother and obtain more comprehensive information, doctors should mainly do the following aspects: (1) Improve their own quality and increase the knowledge and popularity of communication. ; (2) It varies from person to person and increases the flexibility and intimacy of communication; (3) Listen carefully and encourage patients to actively provide information; (4) Seek truth from facts and ensure the authenticity of communicated information (5) Establish good medical ethics We should consciously resist unhealthy trends that damage the image of medical institutions, respect the rights and interests of patients, start from ourselves, improve the language skills of communicating with patients, and jointly create a harmonious doctor-patient relationship.
Medical institutions should also exercise strict self-discipline. They must first lead a good team, carefully sort out the medical disputes that have occurred in the unit in recent years, draw lessons from them, improve measures and methods, and adopt various forms to strengthen employee laws and regulations. and professional ethics education, we must truly implement the "patient-centered" activities, further improve the quality of medical care, and improve service attitudes. The second is to strengthen communication and training for medical workers and organize more lectures and seminars. Third, relevant government functional departments should provide guarantee and support for hospitals to create a good practice environment, and each medical unit should proactively communicate with relevant departments to seek understanding and support from society. The fourth is to increase government investment in health services and add advanced equipment, especially now that all fields have entered the age of computers and the Internet. Orthodontics, orthodontics, projection measurement, etc. have become routine for oral diagnosis, and online transmission of data is nothing new. , a medical film can be easily sent to patients through the Internet. Fifth, it is equally important for the news media to supervise in a timely manner, provide correct guidance, encourage righteousness, set an example, and correct unhealthy trends in the industry.
It is important for patients to be aware of their rights, but they should not stop eating because of choking, and should actively communicate and cooperate with the doctor. Unreasonable demands and deliberate difficulties will damage the enthusiasm of doctors and will undoubtedly have a negative impact on the diagnosis and treatment of patients. negative impact.
In short, medical institutions must exercise strict self-discipline, strengthen doctor-patient communication, reduce doctor-patient conflicts, and build a harmonious medical environment. This is a human health need for the whole society and will benefit every citizen.