It is recommended that you:
1. Turn it off and try again.
2. Standby Interface Application-Settings-Application Manager-All-Walking Partners-Attempt to clear data
3. Try to back up your data and restore the factory settings.
4. Update the phone firmware to the latest version.
5. If your problem cannot be solved, it is recommended to take the warranty card and invoice to Samsung Authorized Service Center for testing.
Samsung Service Center Address:
. Samsung . com/support/service locations . ASP
It is recommended that you apply for "booking to the store" in Samsung official website to enjoy priority maintenance service:
/reservation
After the appointment is successful, please bring your machine, invoice and warranty card to the service center you reserved on time.
If you have any comments, suggestions and comments, please click: support.samsung.com.cn/survey.