Guangdong Kangma complained that it turned green in two days and did not respond.

At present, the new red and yellow code 24-hour complaint code changing process is as follows: the first step is to scan the code and pay attention to the official account of "Health 320" WeChat.

Step 2: Click the red and yellow code complaint in the service item in the lower left corner or click the red and yellow code complaint in the reply.

Fill in the correct personal information and the screenshot of "two tests in three days" (two nucleic acid tests within 72 hours, and the interval between two monitoring is more than 24 hours).

Code red personnel also need to provide proof of uploading the official seal of the local disease control department.

Step 3 Click the "Query Results" button, please enter your ID number to see if the data has been submitted successfully. If "Synchronization failed, please resubmit" appears, just click the "Resubmit" button. "

Health 320 "specially reminds that this code changing process is only for" yellow-red code "personnel who meet the prevention and control conditions and are qualified in nucleic acid detection.

Cases that do not meet the requirements of code modification include: being at medium and high risk, close contact with personnel, and the nucleic acid detection not being uploaded to the platform synchronously.

After the complaint is submitted successfully, the staff will verify the information manually.

It is usually processed within 24 hours. If the health code has not changed to a green code after 3 days of successfully submitting the complaint, you can call 073 1- 12320 or contact the online staff of WeChat official account "Health 320" for handling.