In order to make the insured better use the medical insurance electronic certificate, when encountering problems, you can refer to the following answers to find solutions.
First, how to activate the medical insurance electronic certificate
A: It can be activated in the following ways:
Mode 1: National Medical Insurance Service Platform
Download the national medical insurance service platform APP-log in-click "medical insurance e-certificate" at the bottom of the page-complete real-name authentication and real-person authentication-click "get certificate", set the password of medical insurance e-certificate, and complete activation.
Method 2: Alipay
Enter Alipay App-click Card Package-Certificate in the upper right corner of the page, find the medical insurance e-certificate, click Add Now-complete the real person authentication-click Pay Now, and set the medical insurance e-certificate password. Activation can be completed.
Mode 3: WeChat
Enter wechat app-click "I-service" in the lower right corner of the page-click "medical health" in life service-select "national medical insurance e-certificate" at the top of the page-open the interface of medical insurance e-certificate and activate it.
Mode 4: official account number of WeChat of Xi Medical Security Bureau.
Pay attention to the official WeChat account of the Health Insurance Bureau-click "Medical Insurance Service"-click "Electronic Certificate Activation and Use", select the insured place-click "Deactivate" page, enter identity verification (enter 6-digit payment password)-"Authorization Activation" to activate face authentication.
Second, the medical insurance electronic certificate payment password forgot how to get it back?
A: It can be handled in the following ways:
1. national medical insurance service platform APP—- medical insurance electronic certificate-password modification-face recognition-authentication-password reset;
2. Alipay APP—- Citizen Center-Medical Insurance-Settings-Manage Medical Insurance Electronic Certificate Password-Password Management-Reset Password;
3. WeChat APP—- I-Service-Medical Health-Medical Insurance Electronic Certificate-Settings-Password Settings-Password Management-Reset Password.
Three, the use of medical insurance electronic certificate
Answer: The insured can enjoy various online medical insurance services through the electronic medical insurance certificate, including medical insurance business handling, medical insurance account inquiry, medical insurance treatment, drug purchase payment and so on. First of all, the medical insurance electronic certificate exhibition code is conducted through the national medical insurance service platform APP or the third-party channel authorized by the national medical insurance. After obtaining electronic certificate information through the terminal scanning of the two institutions, the procedures of medical treatment, drug purchase and settlement are completed.
4. After applying for medical insurance in electronic certificate, the insured information is not displayed, or after clicking the insured place switch, the insured place Xi 'an is not displayed.
Frequently asked questions:
(1) The insured electronic certificate does not show Xi 'an.
② I can't find the medical insurance electronic certificate with the insured place of Xi.
③ If the type of medical insurance is changed (for example, residents' medical insurance (medical care) is changed to employees' medical insurance) or the insured place is changed, and the insured place is displayed as the previous place, how can it be transferred to the place where the payment is now made?
(4) When the medical insurance electronic certificate is switched to the xi municipal display, the insured place is not queried or the insured place is displayed incorrectly.
Answer: If Xi 'an, the insured place, is not displayed after you apply for medical insurance in electronic certificate, you need to contact the medical insurance agency of the insured place for supplementary information. After the information of the insured person is supplemented, reopen the pages of the national medical insurance APP, WeChat and Alipay medical insurance electronic certificate, and click the insured place to switch to Xi 'an to use it normally.
Verb (abbreviation of verb) medical insurance electronic certificate shows that the balance of personal medical insurance account is zero (shown as-), and there is no medical record.
A: At present, Xi 'an has launched the national medical insurance information platform, and the insured can check the balance through the service platform of electronic certificate Medical Insurance Company or Shaanxi Medical Insurance Company.
6. After handling the electronic medical insurance certificate, because there are multiple insured information under the same ID card, electronic medical insurance cannot be used.
Frequently asked questions:
① The electronic medical insurance voucher can't be used normally, prompting that "the same ID number and name have multiple insurance information".
② When using the electronic medical insurance voucher, it reflects that there are multiple insured information under the name.
③ The social security card is bound with multiple numbers, and the electronic medical insurance card cannot be used.
Answer: After handling the electronic medical insurance certificate, when it is used in a hospital pharmacy, it is prompted that there are multiple insurance records with the same name and ID number, and it cannot be used. It was caused by historical reasons such as inaccurate personal information when I was insured before, and the same person was insured repeatedly in Xi' an. At present, only social security cards can be used for medical treatment and medicine purchase. The electronic medical insurance certificate can only be used normally after the city switches to the national medical insurance platform to complete multi-account data management.
Seven, medical insurance electronic certificate can not be activated, or can not be used after activation, how do people seek medical treatment to buy medicine?
You can use the social security card to see a doctor and buy medicine. The electronic medical insurance certificate cannot be activated, which may be due to the wrong personal insurance information. It is necessary to contact the medical insurance agency of the insured place to verify the insured information, and then activate it after correction. The place where residents are insured is the place where their household registration is located, and employees should consult the medical insurance handling personnel of the unit. If face recognition fails to pass the authentication, individuals need to contact the public security department to update the face and related information.
Eight, medical insurance electronic certificate can not display the code.
A: Recently, we are optimizing the medical insurance private network. At present, due to the fluctuation of the network, the propagation code may be abnormal, so it is generally enough to refresh or propagate the code later.
9. How to bind the medical insurance e-card to family account to solve the problem that the elderly and children don't need smart phones to use e-cards?
Frequently asked questions:
I can't use the medical insurance e-card without a smart phone.
I can't use the medical insurance e-card without a mobile phone.
(3) I need to help my immediate family members use the electronic medical insurance certificate.
A: You can add family members to your family account. Click the "My" button in the menu bar of the National Medical Insurance Service APP to enter the personal center page. Click the icon "+"in the "My Family Members" section to add family account-fill in the family members' names and ID numbers, and upload the personal commitment letter, my account book and the account book of the bound person according to the example. Family members are under 16 years old. Click Add Account directly to complete account association. If you add a family member who is over 16 years old, after passing the "face authentication", click the [Add Account] button to complete the account association, and then click the family member icon to expand the code.