The basis of the overall nursing work mode of responsibility system is to establish a scientific and reasonable personnel organization structure and nursing division of labor system, and its connotation is that the division of labor is clear and the responsibility lies with people; People-oriented, service in place; Inform communication, patient satisfaction; Supervision and inspection, the implementation of responsibilities, in nursing work, we should always establish the concept of humanistic care and people-oriented, respect and safeguard the rights and dignity of patients, and at the same time reflect the life value and labor achievements of nursing staff. This model not only clarifies the division of labor, but also clarifies the responsibilities of nurses, further improves and implements the nursing post responsibility system, and provides patients with holistic, continuous and personalized nursing services.
2. Conscientiously implement the overall nursing quality management system responsibility system.
The advantages of the responsibility system holistic nursing mode are clear division of labor and full participation. That is, each responsible nurse is responsible for the patient in charge of herself, and the senior nurse is the responsible team leader. On the one hand, give full play to the advantages of nursing backbone, full participation, unity and cooperation. Improve the quality of nursing service while completing the nursing work of this group; On the other hand, the responsible team leader is also responsible for quality control and rational allocation of human resources. Everyone participates in nursing quality management, which promotes all aspects of the nursing service process to be under control all the time, improves the efficiency of nursing quality management, ensures medical safety and improves patient satisfaction.
3. Improve the management level of head nurses.
3. 1 The management level and art of head nurses are important guarantees for the orderly nursing work. Head nurses are the hub of cooperation and communication between nurses in departments. She should have strong organization and command ability, be familiar with the work flow and characteristics of the department, as well as the professional level and personality characteristics of each nurse in the department, and assign the corresponding nurses to the appropriate jobs in combination with the priorities of nursing work. In order to do a good job of holistic nursing with responsibility system, the head nurse adopts grouping management according to the human resources situation of undergraduate departments, selects the team leader according to the nurse's ability and experience, implements grouping and arranges corresponding nurses according to the nursing workload, implements a reasonable patient-centered nursing division system, takes care of each nurse, fully embodies the patient-centered nursing concept, and meets the needs of patients to the maximum extent. In the process of patients' rehabilitation, it also embodies the life value of nurses, and gives full play to each nurse's work enthusiasm, sense of responsibility and sense of mission, so as to better provide patients with holistic, continuous and personalized nursing services.
3.2 Pay attention to personalized management and improve the enthusiasm of nurses. As a manager, we must have a certain sense of innovation, change the work attitude that only attaches importance to work procedures and technical management, and must assess the situation and keep pace with the times. We should attach importance to humanized and personalized management and adopt corresponding working methods according to the different personality characteristics of each nurse. It is necessary for head nurses to learn and master psychological knowledge, understand each nurse's psychological problems and provide effective solutions. Head nurses should also learn and correctly use language to express art, achieve scientific language popularization and serious language courtesy, give nurses a feeling of kindness, warmth and respect, and thus stimulate nurses' interest and enthusiasm in work. Mistakes are inevitable in busy work. On the premise of helping nurses understand and correct their mistakes, head nurses should also criticize them moderately. How to criticize? We should give full consideration to their personality characteristics, teach students in accordance with their aptitude, communicate and explain first, and then give well-meaning criticism, which not only improves the work experience of nurses, but also reflects the care and love of head nurses, thus winning the respect and recognition of nurses. If you simply reprimand as a leader, it will cause nurses' resistance and affect the harmony of working relationship.
4. Improve the quality of nurses
The quality of nurses refers to the synthesis of knowledge and skills, behavior habits, cultural accomplishment and quality characteristics acquired by nurses through continuous training, education, self-cultivation and self-tempering. The quality of nurses includes ideological and moral quality and professional quality.
4. 1 Improve the ideological and moral quality of nurses: Good ideological and moral quality is a necessary condition for improving the quality of nursing. The ideological and moral qualities of nurses include: loving nursing work, being loyal to their duties, saving lives, establishing good moral fashion and wind-proof consciousness, having high cultivation and noble thoughts and sentiments, and having the dedication to serving human health. Only by being honest and fair and treating patients with different identities and positions equally can we win the trust of patients and actively cooperate with nursing work. Every nurse should be cultivated, that is, nurses should be loyal to the health interests of patients under any circumstances, and should have a high degree of consciousness, consistency and inevitability. Cautious independence is an important basis for cultivating good moral character and preventing wind.
4.2 Improve the professional quality of nurses: The professional quality of nurses includes basic theoretical knowledge of nursing, basic operational skills and basic attitudes and methods. First of all, nurses are knowledgeable caregivers and should have certain cultural literacy, necessary nursing theory and humanistic knowledge. Secondly, nurses should have strong practical skills, keen observation ability, analytical ability and problem-solving ability; In order to adapt to the complicated nurse-patient relationship, we should have a healthy psychology, optimistic and cheerful mood, and a tolerant and open-minded mind. With the change of medical model and the rapid development of nursing technology, every nurse should constantly learn new nursing knowledge, skills and concepts and master new business and technology. Treat patients with a high sense of responsibility, compassion and goodwill, be anxious about what patients are anxious about, think about what patients think, have a rigorous and meticulous work style, seek truth from facts, do their best to prevent mistakes and accidents, and avoid incidents that harm patients' health and interests. The core of nursing work is to take care of patients, and the goal of nursing work is to meet patients' basic living needs, psychological needs and treatment needs. Nurses should be dignified, amiable, meticulous and considerate, and care for patients who are not relatives but better than relatives.