Frequently asked questions: How many computers do the home edition and the school-enterprise edition support at the same time?
(1). Home Edition: One account supports two computers logging in at the same time.
(2) School-enterprise version: the master terminal is limited to two computers logging in at the same time, and the controlled terminal does not limit the number of computers logged in.
FAQ: How can I change my account or use it on another computer?
(1). In the triangle drop-down menu on the left side of the minimize button in the upper right corner of the software interface, click Logout to cancel the existing account, and then click the administrative password to re-create the account or log in with the existing account.
(2) Home edition or school-enterprise edition is limited to two computers. If you want to log in to the third computer, open the software on one of the previous computers, and click Logout in the triangle drop-down menu. After logging out, you can switch to a third computer and log in with your existing account.
FAQ: What if the hotkey doesn't work?
Health Internet Expert 5 has two hotkeys, hotkey 1: CTRL+ALT+D and hotkey 2: CTRL+ALT+9. Hotkey 2 is a fixed hotkey and cannot be changed. If neither hotkey can bring up the interface, you can use the following methods:
Under 32-bit operating system: Please enter ftopt5.exe in Start-Run and click OK.
Under 64-bit operating system: Please enter c: \ Windows c: \ Windows \ syswow64 \ ftop5.exe at start-run, and click OK.
FAQ: How to modify the software password?
Open the software interface and find more functions-password management. You can change the password in the general settings.
FAQ: What should I do if I enter the wrong password for 6 consecutive times and am restricted from logging in?
You need to wait until tomorrow to log in.
(Note: If you don't need to limit the number of password errors, you can find the option to limit the login on the same day when the number of password errors exceeds 6 under More Functions-General Settings-Security Options, uncheck the check box and click OK. )