Personal 1 Since the year-end summary of work, with the care of leaders and the help of colleagues, I have been strict with myself, correct my work attitude, study hard, improve myself, work hard and do my duty. The study and working conditions are briefly described as follows:
First, strengthen the study of political theory, improve ideological awareness and study hard.
Second, strengthen business knowledge learning and improve comprehensive quality.
As a demobilized soldier, I clearly see that the stage of life has changed, and I lack work experience in the new working environment. Therefore, only by constantly strengthening study and accumulating and enriching ourselves can we exercise ourselves and improve our comprehensive quality. Therefore, I have always treated the study of business knowledge with an open mind and eager to learn. Usually read more books, ask more questions, and take the initiative to ask questions from leaders and colleagues. Focus on document writing and document processing. In terms of learning methods, we should find the key points among the key points, grasp the key points, combine our own shortcomings in document writing and document processing, study in a targeted manner, and constantly improve our office business potential.
Third, work hard and finish the task seriously.
I always insist on being strict with myself, work hard, always keep in mind the party's purpose of serving the people wholeheartedly and practice hard.
First, carefully collect all kinds of information, comprehensively and accurately understand and master the development of all aspects of work, analyze the main problems existing in work, sum up work experience, and report to leaders in time, so that leaders can fully and accurately understand and master the actual situation of recent work as much as possible, and make scientific and correct decisions to solve problems.
Second, every task assigned by the leaders should be prioritized, the time should be arranged scientifically, and the tasks should be completed on time with good quality and quantity.
Looking back on my work in the past year, I have made great progress in thought, study and work, and I have grown a lot, but I am also clearly aware of my own shortcomings:
First of all, theoretical research is far from in-depth, especially the potential of applying theory to practical work is still lacking; Secondly, at work, I have little experience and little understanding of the situation, which brings necessary influence to my work and is not conducive to my growth as soon as possible; Thirdly, at work, there are many people who take the initiative to report to the leaders and ask for instructions. Relatively speaking, there is less time to give advice and find ways to the leaders.
In the future work, I will be able to foster strengths and avoid weaknesses, overcome shortcomings, study hard, work hard, make progress with my heart, grow as soon as possible, and strive to complete all the work.
Personal year-end summary 2 The coming xx year is a full, busy and happy year. On the occasion of the end of this year and the beginning of this year, I stand on the podium where the old and the new times alternate, looking back on the past and looking forward to the future, and I can't help thinking a lot. In the past year, under the guidance of the group, with the care and help of department leaders, and with the friendly cooperation of colleagues, I have made great progress in my work and study.
First, strengthen business training and improve their own quality.
With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front desk of the hotel, every employee has to deal with the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great and my negligence will bring economic losses to the hotel. Therefore, in my work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level. Only in this way can we further improve our business knowledge and service skills, bring quality service to our guests and make them overjoyed.
Second, increase revenue and reduce expenditure, and control costs from small things, starting from me.
It is the pursuit of every enterprise to increase revenue and reduce expenditure. Under the leadership of department leaders, we sincerely responded to the call of the hotel to carry out activities to save expenses and control costs. In order to save money, we use recycled welcome cards as hotel employees. When the hse room is checked in, when the sales staff wants to show the guests around the room, we all use these abandoned welcome cards to install the keys, so as to reduce the use of welcome cards and save money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue and do our bit.
Third, strengthen their own sales awareness and skills to improve the housing rate.
With the help of the training of department leaders, I learned some sales skills. How to quote the price for guests, what kind of guests quote the price for what room type, how to recommend a better room type to the reserved guests and so on. Here, I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my knowledge, I also make my own efforts for the sales promotion of scattered houses. As long as the guests come to the front desk, I try to let them stay, even if it is ug. In order to strive for a higher occupancy rate.
Fourth, pay attention to the coordination between departments and get along well with colleagues.
Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. So in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with colleagues in various departments, respect others, and win respect for myself. Everything goes well at home. Only in this way can our hotel and our group make great progress.
In this year's time, I have grown a lot and learned a lot, but I also deeply realized and realized the shortcomings.
1. The service lacks flexibility and initiative, and is afraid of doing something wrong.
2. Encounter unexpected events, lack of good psychological quality, can not calmly deal with problems.
In the reception of a large conference team, you can't control the room well.
The new year is about to begin, and I will work hard under the leadership of hotel leaders. Actively cooperate with the foreman, supervisor and leader to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive to achieve better development on the excellent platform of the group and contribute to the prosperity of the group.
Personal year-end summary 3 20xx years have passed in an instant. Looking back on this year, with the care and guidance of the leaders and the support and help of my colleagues, I successfully completed this year's work. As a manager of the company, in the past 20xx years, I have completed my own work and successfully completed other tasks assigned by the leaders. I have improved in all aspects, but there are still some shortcomings. I need to keep learning and accumulate future work experience. Now I will summarize my work and study in the past six months as follows:
First, the administrative work is complicated and trivial. I have been doing a good job in the service of all departments to ensure the normal operation of all departments.
Second, do a good job in administrative personnel and materials, do a good job in the procurement and distribution of office supplies, and rationally allocate the use and management of various departments.
Three. document management
Write 18 meeting minutes for half a year, and complete the uploading and distribution of documents of all departments of the company.
Fourth, personnel management.
In 20xx, the company recruited talents through the Internet, newspapers, on-site job fairs and other channels. At the same time, visit the job fair on time at the end of each month to complete the recruitment of staff in various departments. Through the on-site job fair, on the one hand, we achieved the effect of promoting our company, on the other hand, we also completed the recruitment task of the department. Our company adopts the form of long-term cooperation in online recruitment. We have cooperated with Future Exam Bar and Qilu Recruitment Website for a long time, and sometimes let the website help us recruit positions with large demand, which has played a certain role.
Verb (abbreviation for verb) daily administrative affairs
Assist the manager to complete the corresponding work in vehicle management and seal use of the company.
Processing of intransitive verb company information
Handle the annual inspection of company business license and organization code certificate.
Seven, system construction
On the basis of the company's various systems, we will continue to improve the company's vehicle management system, environmental sanitation responsibility area and vehicle management system, put the specific responsibility of vehicle use scope on individuals, make rational use of resources and save costs for the company.
According to the specific situation of the company, formulate the business trip management system and distribute it to all departments.
VIII. Approval Process of the Company
Re-customize the approval process of each company and various forms currently used, and standardize the approval process of various expenses of investment companies, decoration companies and construction companies. When each company signs a contract, the responsibility lies with the individual, and the contract is signed in accordance with the prescribed contract countersigning procedures.
Nine, participate in the production of the company's bidding documents.
In 20xx, I participated in the tender preparation of Jining Mining Group, Jining Court, Industry-University-Research Base and Wenshang People's Hospital respectively, and kept in touch with Beijing Lei Jian and Shenzhen Huahui respectively.
Insufficient
Need to be improved in the company's environmental beautification work; Strengthen the construction of corporate culture;
Lack of management awareness. For the work of other departments, there is less supervision and more logistics services.
The administrative department will face up to the shortcomings in its own work, actively improve and complete the work better, and coordinate the working relationship with other departments.
Personal year-end summary 4. A busy year is coming, and a year full of hope is quietly coming. In the past year, I still carried out all the work with an extremely serious and responsible attitude. I am serious and diligent, with gains and losses, achievements and shortcomings.
(1) Pay close attention to safety and environmental protection.
1, able to personally implement various safety protection measures and enhance personal safety awareness.
Since the safety accident happened in my workshop last year, it has been a great blow to me personally and made me realize the shortcomings in my work. This year, I asked myself to personally implement and even monitor the safety protection measures regardless of any maintenance project, so as to ensure the safety of maintenance, especially in hot work. From ticket handling to replacement, all kinds of protective measures should be arranged in a well-informed manner. Facts have also proved that all kinds of maintenance and hot work in our workshop can be completed safely and efficiently throughout the year, and there is no operation that violates the safety operation rules.
2. It can provide early warning and coordination for on-site hidden danger investigation.
If we judge a fault or problem point, I think it is not commendable after drawing a conclusion. At present, we can only advocate early warning or forward-looking ideas, even if such early warning is redundant or biased. Since the beginning of this year, I have questioned many abnormal phenomena such as coarse crusher, small slag pump and recovery pump in the north at the first time, and contacted to eliminate hidden dangers and ensure the safe and full-load production of the device.
Unfortunately, there are also many problems, but when you bring them up, they pass like a breeze. For example, the lead screw fracture problem of the northern rougher can only be solved when 10 is above. Replace the lower channel steel and increase the spring, and finally solve the problem completely. There is also a small slurry pump, which we have put forward for a long time, but it is still a "usable" rhetoric. It finally broke down at 2 o'clock in the middle of the night and almost reduced the volume.
3. There was also a breakthrough in emergency drills, which was well received by leaders at all levels.
This year, I actively explored emergency drills. I first improved the hardware, registered all possible problems in my workshop, and finally sorted out a book, Emergency Plan for Acetylene Workshop *** 12, with a cover and a table of contents, which was clear at a glance. Then use Monday's safety activities to let the workshop staff learn, and finally organize the team to conduct drills. During the factory spot check in June 5438+01-June 5438+February, our workshop had three drills, which were fully affirmed by the factory leaders. At the same time, the form of "burying mines" that I used for the first time was also recognized by the leaders of the Ministry of Security.
(2) Team building has achieved initial results.
1, a necessary condition for improving team building from hardware.
This year, under the guidance of the branch leaders, I first improved some necessary conditions for team building from the hardware. I visited the electrolysis section of caustic soda factory three times, communicated with the section chief many times, consulted some good practices and advanced experiences in team building and section management, and learned from them, all of which achieved good results. For example, it has been improved in team assessment, employee incentive mechanism and various account management. At the same time, I also talked with them about Monday's safety learning activities, emergency drills, on-site civilized production responsibility system, etc., which also aroused great interest of the caustic soda section chief and established a good image of the section.
2, department management gradually tends to be scientific and institutionalized.
I have always believed that section chief, as the most basic management, especially the daily work of being a man, involves safety, attendance, process quality, civilized production, equipment management, economic assessment and many other aspects. Is actually a "housekeeper". In the face of such a complex relationship, management must take the road of institutionalization, and must not be arbitrary, let alone talk about human feelings and engage in relationships.
Therefore, this year, our workshop played a game of chess when implementing the management standard of PVC acetylene workshop, and always insisted on measuring everything with a ruler, always paying attention to the ideological trends of every employee. To punish a person, we should not only pay off the money, but also master his psychological activities. If there is a pimple, you should help him solve it. You should not only educate him, but also make him happy, do a good job and control people.
Especially in the aspect of team assessment, my section is selfless, with clear rewards and punishments; In the accounting management of the section, our section implements a fully open management mode, with special personnel in charge of money, deputy section chief in charge of accounts, section chief in charge of audit, section chief in charge of supervision, and monitor in charge of comments.
3. Carry out all work with a positive attitude of constantly discovering and solving problems, and make bold attempts under the balance of "advantages" and "disadvantages".
With the development of things and the passage of time, many new problems and contradictions will be exposed in our daily management, which requires us to keep pace with the times and keep exploring. Therefore, this year, our * * * department issued 37 various departmental documents, all in the form of acetylene-x, which further deepened the concept of institutionalized management.
At the same time, when trying to do management in our workshop, we don't rest on our laurels or be timid, but weigh the advantages and disadvantages. If the advantages outweigh the disadvantages, we will strictly implement them. For example, the adjustment of the master control of class one and class three is a more successful example. Standing on the interests of class one has disadvantages, and standing on the interests of the workshop section is beneficial. Obviously, the advantages outweigh the disadvantages.
(3) Improve all kinds of account books.
1, the establishment of accounting has changed ideologically.
In the past, the account was set up to cope with the inspection, but now it is for the convenience of searching. This is a change in ideology, such as various safety accounts, instrument accounts, special equipment accounts, and various protective equipment accounts. A lot of efforts have been made in this area, and it is really not an easy task to achieve "watertight and impeccable". But doing a good job can really get twice the result with half the effort For example, if the account of fire-fighting equipment configuration can be unified with the site, we can know fairly well, and the spare parts account in the warehouse can also be checked clearly and know fairly well.
Personal year-end summary 5 XX is a crucial year for the company's leap-forward development, and it is also a connecting link in the company's strategic development. In the past year, under the guidance of the correct policy of the municipal party Committee and municipal government, all employees of the company carried forward the spirit of unity and hard work, pioneering and enterprising, changing ideas and being brave in innovation. By strengthening team building, doing a good job in marketing, ensuring safety and quality, increasing income and reducing expenditure, they have overcome difficulties such as unstable market conditions, tight sources of funds and shortage of raw materials, and achieved good results. The work of XX years is summarized as follows.
I. Production and operation
This year, * * * completed the production of 4,294 tons of aluminum cast-rolled products, an increase of 28% over last year; The output of aluminum ingots was 322 tons, up16% year on year; * * * achieved sales income of 63.25 million yuan, an increase of 34% over the same period last year; Profits and taxes reached 330,000 yuan, a year-on-year increase of 12%.
At present, there are 36 employees, and the average salary of employees reaches 1480 yuan/month, an increase of 33% over the same period last year.
Second, the main work completed.
1, people-oriented, build a platform and build a harmonious enterprise.
"People-oriented" is the eternal management of enterprises. Employees are the wealth of enterprises. Only by truly caring for employees and fully protecting their interests can employees work hard, give full play to their subjective initiative and create wealth for enterprises. Companies always adhere to the "people-oriented" business philosophy, in order to improve and improve the wages and benefits of employees, so that employees are useful to the company and society as their own responsibility. On the one hand, it has vigorously developed the economy and improved the material foundation. This year, employee benefits have been greatly improved, and the average monthly salary of employees has increased from 995 yuan last year to 1480 yuan now. The company also paid endowment insurance and medical insurance for employees, which solved their worries. On the other hand, strengthen ideological education, increase spiritual food, make full use of the company's various platforms, and strive to create a harmonious corporate environment.
Strengthen the construction of Party organizations and give play to the exemplary leading role of party member cadres. The party branch of the company has newly developed three activists to join the party. Through the study of political theory, their ideological understanding and management level have been significantly improved. In practical work, they set an example, starting from now, starting from departments, starting from dribs and drabs, and playing an exemplary role everywhere.
The company organizes some activities that are beneficial to the physical and mental health of employees. Such as "aluminum ingot pushing labor competition" and "sports activities to welcome the Spring Festival". Through the competition, we not only exercised, cultivated sentiment, but also strengthened communication, deepened feelings, promoted unity, improved the cohesion of the team and created a healthy and harmonious corporate environment.
2. Strengthen team building and enhance the competitiveness of the company.
Team building is the top priority of enterprise management. Since its establishment, the company has trained a group of like-minded, hard-working, dare to manage and be good at management, and a group of dedicated, hardworking and positive employees. Thanks to the hard work of these cadres and employees, the company has achieved healthy and rapid development. This year, the company continued to strengthen team building, strive to improve the ideological level and comprehensive quality of cadres and employees, and enhance the competitiveness of the company.
Strengthen the ideological quality education of cadres and employees, guide employees to proceed from the overall situation, be far-sighted, and establish a correct outlook on life, values and world outlook. In particular, improve the business skills and management ability of middle-level backbone, so that they can become the backbone of the company's development. On June 5438+065438+ 10 this year, the company recommended six comrades, including Hua Shidong, Hua Shidong, Hua Shidong and Hua Shidong, to participate in the training of "Being the Best Middle-level" cadres sponsored by Tsinghua University emba Club and lectured by Song, a senior lecturer of Guanghua in Jinghua Times. After the training, organize all employees to share and learn the training contents. Through training, the comprehensive ability and ideological understanding of cadres and employees have been greatly improved, and their work enthusiasm and overall cohesion have been strengthened, laying a solid foundation for the further development of the company.
3. Improve the rules and regulations and strictly implement them.
Rules and regulations are the guarantee for the healthy development of enterprises. Combined with the actual work and market situation, the company has successively issued a series of rules, regulations and policies to ensure the healthy development of the company and the smooth development of its business. In view of some internal problems, the company revised the safety production management system, employee reward and punishment system, travel reimbursement system and leave management system. Through this series of measures, the implementation of the company's rules and regulations has been significantly strengthened, ensuring the smooth implementation of the company's government decrees, prohibiting them, and completing the tasks assigned by the company with high quality and efficiency. At the same time, the sense of responsibility and urgency of cadres and employees has been strengthened, so that work mistakes have been greatly reduced, safety and quality have been guaranteed, which has been well received by customers and created favorable conditions for further expanding the market.
4. Open source and reduce expenditure to create benefits.
The company actively takes effective measures to increase revenue and reduce expenditure. On the one hand, we will try our best to expand the market and increase the processing cost of cast aluminum coils from 800 yuan to 900 yuan per ton through mutual competition. On the other hand, strengthening internal cost control and saving expenses have achieved good results. First of all, strengthen labor cost control, implement wage system reform, reward diligence and punish laziness. The basic salary of workshop workers is reduced from 1.200 yuan to 900 yuan, and the product commission salary is increased at the same time, which can improve workers' labor enthusiasm, reduce the phenomenon of leave during production, reduce the labor cost of the company during non-production and reduce the risk of losses caused by long-term shutdown. Through this measure, the monthly wage cost can be saved by 3000 yuan, and the work efficiency of workers has also been improved. Secondly, strictly control management fees and greatly reduce the allocation of non-production personnel. Most of the logistics staff have several jobs, from 8 last year to 4 this year. Third, the company's annual total freight expenditure for goods in and out is close to one million yuan. In order to save money, the company has strengthened cooperation with the information departments of surrounding counties and cities. Freight rates range from 80 yuan per ton to the lowest 60 yuan, and this alone can save more than 10 million yuan every year. Fourth, educate employees to start from themselves, start from scratch, improve their sense of ownership and economy, save energy and reduce consumption, and strive to reduce production costs. Finally, in terms of business entertainment expenses, in line with the principle of spending small money, doing big things, doing good things and doing practical things, all measures are taken to avoid unnecessary expenses.
Personal year-end summary 6 time flies, and unconsciously ushered in a new year. In the next 20XX years, with the care and help of company leaders and colleagues, I successfully completed the corresponding work. Now I will make a summary of my work in 20XX years.
First of all, reception at the front desk.
In 20XX, I worked as a receptionist. The receptionist was the first person to show the company's image. At work, I strictly follow the requirements of the company, treat every visiting customer warmly and point it to the relevant office, which provides convenience for leaders and customers. In the past year, * * * has gained about 1000 users.
Second, the reception of the meeting.
1, department meeting reception attended the reception of Chongqing Telecom's provincial financial meeting, operation and maintenance department work meeting, manpower monitoring training meeting, provincial G network operation department work meeting, business analysis meeting held by Linyi Branch and Heze Branch. In this kind of foreign conference, the venue is arranged in strict accordance with the high standards required by the conference, and hotel-related matters are actively coordinated to provide good service during the conference. In this process, I learned more about how to treat others.
2. Internal meeting management Arrange meeting rooms reasonably according to the needs of various departments to avoid meeting conflicts, and pay attention to relevant registration, sanitary maintenance of meeting rooms, and after-care inspection of public goods. To provide better service to our staff. In the past year, * * * arranged more than 500 internal meetings.
3. Video conference management When a video conference is held at headquarters or at the provincial level, the video system is turned on on time half an hour in advance according to the notification requirements to ensure that the meeting is connected on time, and there is no delay in the meeting this year; When meeting with counties and districts, make an appointment in advance and call all terminals to ensure that all counties and districts can attend the meeting normally.
Third, expense reimbursement and contract entry.
In this regard, in strict accordance with the company's requirements, the reimbursement form will be received on Monday, signed by the leader on Tuesday, and then entered into the ERP system to do a good job of registration. Over the past year, more than 1000 reimbursement forms have been entered. Contract entry.
Fourth, comprehensive affairs work.
20XX years, transferred to the office, responsible for public security inquiries, foreign documents signing, trade unions, office supplies, canteen management and other work. Later, he took over the work of information editing, meeting minutes, telecom window and administrative book management. By the end of June, 1 1, * * received about 300 public security inquiries, and handled them enthusiastically, strictly in accordance with company regulations. Submit 20 pieces of information, edit and sort out the telecom window 2, do a good job of registering and storing small fixed assets such as notebooks and desktops, contact maintenance outlets in time, carry out computer maintenance and repair, strengthen communication with them, and ask for spare computers for us to avoid delaying normal work.
Verb (short for verb) Other jobs
While completing my job, I will conscientiously complete the random work assigned by the leaders, actively participate in various activities organized by the company, and assist leading colleagues in preparing for the first staff sports meeting; Won the first place in the integrity speech of Linyi Telecom; Chongqing Telecom won the third prize in the Honesty Speech Competition, and is now actively preparing for the program summary, selection and performance of the 20XX cultural performance.
Sixth, shortcomings in the work.
Lack of initiative in work, less communication with leaders, insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.
Seven. 20XX work plan
1, strengthen self-study, combine with the reality of the General Department, consider details, closely follow the leaders' intentions, coordinate internal and external relations, and solve problems for the leaders.
2, actively learn from other units, hotels and other conference reception experience, improve the reception level, enhance the company image.
3. Do a good job in trade union work, carry out meaningful activities, strengthen communication, and continue to carry out "Trade Union send warm" activities. Strengthen canteen management, conduct market research, increase cost control, and create a warm, comfortable and low-cost dining environment. 20XX is coming, full of challenges and opportunities. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study and do my bit for the company's development and growth.