Summary of medical ethics of medical staff 1
(1) Establish and improve the management system of medical ethics, and form an all-round and multi-level management responsibility system.
1, establish a three-level management network organization of hospital medical ethics. There is a leading group for college-level medical ethics, and the party and government leaders are the deputy heads. Medical ethics education has been included in the leadership agenda; There is a medical ethics office in the functional department of the organ, which is responsible for the management, education and assessment of medical ethics, and incorporates medical ethics into one of the contents of hospital management; There are leading groups for medical ethics in clinical and medical technology departments at the grass-roots level, with department heads in charge, party branch secretaries in charge, and head nurses of the Party and Government Military Corps in parallel assessment, thus forming a management system in which someone is in charge above, someone is in charge in the middle and someone is in charge below.
2, the implementation of the functional departments of counterpart contact management responsibility system. The functional departments of the organs have special counterparts to contact the medical departments. At the end of each quarter, all government departments will report the medical ethics of counterpart contact units to the medical ethics office of the hospital, and report emergencies in time. After summarizing, the hospital medical ethics office submits it to the hospital comprehensive target evaluation Committee for review and handling, and informs the whole hospital.
(2) Strengthen the supervision mechanism of medical ethics and form an effective supervision, control and guarantee system.
1, establish a perfect and effective internal and external supervision system for medical ethics. In recent years, our hospital has hired more than 30 medical ethics supervisors outside the hospital by stages. They are the leaders in charge of the hospital, the heads of relevant departments of the bureau, the dean of the secondary unit health center, and the person in charge of business administration. Medical ethics supervisors hired outside the hospital have a certain social influence and representativeness because of their relatively high level of policy theory and concern for hospital development. At the same time, we also hired 27 hospital medical ethics supervisors, recommended by various departments of the hospital. We entrust the medical ethics supervisor inside and outside the hospital to perform the following functions: the right to check the service attitude and quality of medical staff anytime and anywhere; Have the right to investigate the problems reflected by the masses and put forward punishment opinions; Have the right to evaluate the satisfaction of the hospital, and the evaluation results will be included in the comprehensive target assessment of the hospital and linked to economic benefits. Our hospital holds a symposium of medical ethics supervisors regularly every year, sincerely accepts the criticisms and suggestions of supervisors, and actively rectifies and implements them.
2. The clinic has set up a medical ethics supervision room. Posters such as "If you have difficulty finding an outpatient service" were posted, and the outpatient telephone number was announced. If patients have any difficulties, opinions and good suggestions, they can find the clinic in time and conveniently, and get satisfactory answers and solutions.
3. Set up a part-time "medical ethics supervisor" in the ward. The supervisor is the patient, and a card is established, that is, the medical ethics supervision card and the medical ethics record book. Ward medical ethics supervisor has the right to check the medical ethics in the ward, listen to patients' reports and complaints, and directly report the situation to the hospital.
4, published medical ethics code of conduct and telephone number. We made public the hospital social service commitment project, the "ten noes" code of medical ethics for medical staff and the rights that patients should enjoy in the hospital. At the same time, there are suggestion books in wards, medical consultation rooms and service windows, and five report telephones and two suggestion boxes are set up publicly, so that medical staff can accept supervision from the masses at any time.
(3) Take "simulated patients" as the main form, implement "unannounced visits", adhere to "two visits and four meetings", and implement a one-vote veto system for patient satisfaction.
Over the years, we have been insisting on "two visits and four meetings" to evaluate hospitals, measuring medical quality and medical ethics with social satisfaction as the standard, and strengthening medical ethics education and management in hospitals. That is, "two visits"
(1) Invite employee representatives to make unannounced visits to "simulated patients";
(2) Family follow-up of discharged patients. "Four Meetings", that is, holiday forums, retired old workers' forums, community contract units' forums and workers' representatives' forums. "Unannounced visit" is to ask staff representatives to check the service attitude and quality of hospital medical staff from the whole process of registration, seeing a doctor, pricing, paying fees and taking medicines as patients. This method is true, objective and random, which can not only objectively reflect the professional ethics level of medical staff, but also truly reflect the hospital management level, and has played an effective role in promoting medical ethics education and management.
We adhere to the three-level evaluation system, in which the evaluation of "simulated patients" accounts for 60% of the satisfaction. The whole evaluation result is included in the comprehensive target evaluation of the hospital, which is linked to the economic benefits of medical staff, and to the evaluation, promotion and promotion. Not up to standard, the implementation of "social satisfaction one-vote veto system". Due to our unremitting efforts to strengthen medical ethics education and management assessment, the social satisfaction of hospitals has increased year by year.
(D) "patient-centered" and solidly carry out activities to create "civilized service channels"
While paying attention to medical ethics management and assessment, we also pay attention to medical ethics education. Since 1996, we have adhered to the form of thematic education, from shallow to deep, from low to high, step by step, and carried out quality service activities with the theme of "civilized service terms" in 1996; 1997, launched a quality service competition with the theme of "three excellence and one satisfaction"; 1998, we launched a patient-centered education campaign. At the beginning of 1999, a "civilized service channel" with the main contents of "emergency green channel, outpatient convenience channel and hospitalization satisfaction channel" was established in the whole hospital. In order to make this activity a mere formality, we set up a working organization with the office of medical ethics as the main body. According to the instructions and specific requirements of the hospital party Committee, we have worked out the work operation table and formulated 42 strict standards and assessment standards for creating civilized service channels. Through carrying out various activities such as etiquette training for all staff, carving model trees, holistic nursing, window service competition, strengthening guidance and consultation, carrying out convenience service, establishing medical care and so on, the medical staff's awareness of civilized service and quality medical care has been strengthened, and the "civilized service channel" has been guaranteed to be opened as scheduled. After a year's trial operation, the three "civilized service channels" have achieved good results, which have aroused strong repercussions inside and outside the hospital and have been widely recognized by the staff and workers. We plan to review and accept it once a year before the end of the year. At that time, we will still invite medical ethics supervisors inside and outside the hospital to conduct inspection and acceptance in the form of "two visits and four meetings". At the same time, the assessment results are linked to the interests of departments and individuals to ensure that the creation of "civilized service channels" is both solid and effective.
(five) the establishment of medical staff medical ethics computer files, quantitative evaluation of personal medical ethics assessment.
The problem of medical ethics education in hospitals is, in the final analysis, a human problem and an ideological education problem for medical staff. Adhere to people-oriented education, management assessment also adhere to people-oriented. When we strengthen medical ethics education and assessment in a targeted manner, we insist on personal assessment of medical ethics and reward and punishment to individuals. In the past, the medical ethics files of medical staff were all completed by hand. Through various efforts, in the near future, we will establish personal computer files for medical staff in hospitals. In the assessment of medical ethics of medical staff, the assessment method of combining self-evaluation, department evaluation, patient evaluation and medical ethics management department evaluation is adopted, and the assessment time is once every six months. If there are rewards and punishments, complaints, praise, etc. , should be recorded in the computer files at any time, in order to maintain the long-term and complete personal medical ethics records, at the same time, it also provides a reliable basis for the performance appraisal of medical personnel. In the arrangement of assessment content, we list the elements of medical ethics as nine items. Namely: service attitude, medical style, service quality, honesty, law-abiding, professionalism, unity and cooperation, praise and reward, criticism and punishment. In terms of quantitative scoring, we divide each evaluation grade into five grades: excellent, good, medium, poor and poor, and set the score of each grade as 10, 8, 6, 2 and 0, and formulate the standard of adding and subtracting points to ensure the implementation of the one-vote veto system of medical ethics.
Overview of medical ethics of medical staff II
First, strengthen education and cultivate correct concepts.
Strengthen medical ethics education and improve the quality of medical staff. The key to improve the quality of medical staff lies in the fundamental concept, which is the ideological embodiment of humanistic quality. The situation and task education, civic moral education, medical staff's professional ethics, and relevant health laws and regulations education run through hospital activities from beginning to end.
Two, typical demonstration education, enhance the positive education effect.
We should set an example through our own actual behavior and educate the educated by "infection" and "assimilation". Further understand how some excellent medical staff create extraordinary achievements in ordinary jobs, thus generating * * * and inspiring our enthusiasm for taking care of the overall situation, loving our jobs, being positive and willing to contribute. So as to create a good humanistic environment in the hospital.
Third, lead the construction of medical ethics to institutionalization and further standardize medical behavior.
The medical profession is a lofty profession, and medical personnel shoulder the special mission of human growth, which is directly related to people's health and happiness and has special professional norms. The first is to grasp the system construction. The second is to strengthen the measures and efforts of inspection and supervision, and establish and improve the communication channels between doctors and patients.
Training effect: The staff of the whole hospital have been carefully trained to standardize themselves from the following aspects:
First, I can get a good education, consciously abide by the principles and norms of socialist medical ethics, fight in the front line of saving lives with noble medical ethics and superb medical technology, and make great contributions to safeguarding the health of the people, which is well received by all walks of life and the people.
Second, proceed from reality, sum up experience, and constantly explore and learn the spirit of predecessors, so as to better contribute to the development of the hospital.
Three, in strict accordance with the rules and regulations, standardize words and deeds, form good behavior habits, so as to establish the image of angels in white in the eyes of the people and patients.
Overview of medical ethics of medical staff III
Over the past year, under the leadership of the hospital team and the director in charge, and with the support and help of various departments in the hospital, Qi Xin, a comrade of our department, worked together, took the initiative, constantly emancipated his mind, updated his concept, established a high sense of professionalism and responsibility, and worked hard around the nature of the work of the department and the center of the hospital, successfully completed various tasks of the undergraduate course and achieved certain results. Now the ideological work is as follows:
First, educate general practitioners to establish a correct world outlook, outlook on life and values, carry forward the party's fine traditions, firmly establish the idea of serving patients, workers and leaders, and be good staff of leaders; Can use party member standard to regulate their words and deeds, and constantly improve their ideological and moral cultivation, conscientiously implement, communicate with each other, and constantly improve the level of political theory.
Second, general practitioners can consciously abide by the rules and regulations and labor discipline in the hospital, so as to stress style in minor matters and principles in major matters, and never engage in unprincipled disputes. They support and understand each other in their work, and the staff in each department have a clear division of labor, carry out their duties, unite and be pragmatic, and successfully complete the temporary mandatory tasks assigned by the leaders.
Third, in the construction of TCM network at the county, township and village levels, general practitioners can often go deep into the countryside, not afraid of hardship and fatigue, and have close ties with grassroots medical staff to compete for patients, which has made great contributions to the improvement of social and economic benefits of hospitals.
Fourthly, in the business cooperation between the hospital and various insurance companies, I can work in a pioneering way, cooperate with the managers of various insurance companies, and be considerate of insurance inpatients. Worry about the patient's urgency and think about the patient's thoughts. It has been well received by the leaders of various insurance companies, inpatients in various subjects and hospital comrades. The number of insured patients seeking medical treatment has been increasing. With the sharp decrease in insurance claims this year, the total income of insurance patients' business reached more than 550,000 yuan. On the basis of business cooperation with China Life Insurance, Taikang Life Insurance and China Pacific Life Insurance, we have also won business cooperation with property insurance and Zhongyuan Insurance Agency, laying a good foundation for the business development of medical treatment for insurance patients next year.
5. In the publicity work, make full use of various forms such as radio and television, newspapers, magazines, leaflets, etc., and combine the actual situation of our hospital to publicize the overall function, medical scope, specialists, famous drugs, large-scale medical equipment, new projects, new businesses, etc. It has improved the overall popularity of the hospital and the popularity of some experts, famous doctors and special diseases, which has greatly promoted the development of hospital business.
Six, bow at the grass-roots level, the hospital sent our director to the countryside to help Bao Xu Village in the southeast. Our comrades actively cooperated, completed the household survey of every household, and successfully completed the first stage of assistance. This work has been well received by the county poverty alleviation office, the town party Committee, government, village cadres and the masses.
Over the past year, through the joint efforts of general practitioners, all the tasks of the department have been successfully completed, but there is still a gap between the work standards and quality and the leadership requirements, and the thinking needs to be broadened. In the new year, it is necessary to intensify political study, improve the quality of work, unite as one, work hard, and complete the tasks of undergraduate courses and the mandatory tasks temporarily assigned by leaders with high standards.
Overview of medical ethics of medical staff 4
According to the requirements of the District Health Bureau and the town government, in order to further change the style of health industry, improve service quality and efficiency, constantly optimize the medical environment of the broad masses of people, and firmly establish a good image of "serving the people, being pragmatic and honest". The professional ethics work in our hospital takes "three good and one satisfactory activities" and "seeing a doctor first and then paying for it" as the main line, firmly grasps the basic point and the foothold of educating employees and benefiting the masses, and focuses on improving the medical environment, correcting the service attitude, standardizing the practice behavior and increasing the service for the convenience and benefit of the people, and has achieved gratifying results.
1. Take the activities of "three good and one satisfaction" and "seeing a doctor first and then paying" as an opportunity to push the hospital ethics work to a new level. Under the correct leadership of the District Health Bureau and the careful guidance of the town government, in-depth research, formulation of plans, careful preparation, timely launch, strict procedures, hard work, bold exploration and serious research have ensured the development of the "three good and one satisfaction" and "quality service year" activities in the whole hospital. The main achievements of the activities of "three good and one satisfaction" and "seeing a doctor first and paying later" in our hospital. First, we explored new ways to strengthen the education and management of medical staff in our hospital under the new situation, and the quality of hospital staff was improved. Through study, the service concept has been strengthened, and through education, the thought and style have been improved, and many practical and good things have been done for the masses and patients. According to incomplete statistics, since the activities of "three good and one satisfaction" and "seeing a doctor first and then paying for it" were carried out, the staff of the whole hospital have done practical things for the masses and patients, and the hot issues strongly reflected by the masses and patients have been solved. The second is to strengthen the construction of rural doctors and solve the problem of farmers' difficulty in seeing a doctor. Under the leadership of the Health Bureau, the Dean personally arranged for our town to solve the "three rural issues" and do good deeds and practical things for farmers to solve the problem of difficult medical treatment. Our actions have made the masses see the results and gratifying changes brought by the activities of "three good and one satisfaction" and "seeing a doctor first and paying later", maintained the image of medical workers and strengthened the relationship between hospitals and the masses. Many people and patients reported that the service attitude of the hospital has improved, and it is more convenient to see a doctor, so there is no need to queue up.
Two, strengthen leadership, included in the agenda, so that the construction of professional ethics has a practical organizational guarantee. In order to ensure the construction of professional ethics, the hospital set up a leading group for professional ethics construction headed by the dean, and the hospital set up a special group to supervise the professional ethics work of various subjects. Combined with the actual work of the hospital, various rules and regulations and practical measures were formulated to promote the construction of professional ethics, and the responsibility form was implemented layer by layer. The construction of professional ethics in our hospital was rejected by one vote, which further accelerated the pace of correcting unhealthy trends in the industry and made the construction of professional ethics in the hospital always develop along the right track.
Third, improve the system, honor rewards and punishments, so that the construction of professional ethics has a practical system guarantee. In order to make the construction of professional ethics in our hospital have rules to follow, combined with the actual situation of our hospital, we have successively formulated the activity plan of "medical ethics construction"; A work plan to correct unhealthy trends in the purchase and sale of medicines and medical services; Safeguard people's health rights and interests, promote medical staff to learn medical regulations, and effectively prevent medical accidents. In order to further clarify the responsibilities of leaders at all levels and medical personnel at all levels, we reiterated the responsibility system for first-visit doctors, the service commitment system, the negative filing system, the completion system and the accountability system. In order to further clarify the responsibilities of leaders and medical staff at all levels in the hospital, we signed the responsibility certificate of target management layer by layer in the spirit of who is in charge, who is responsible and who is responsible to the first level. In order to carry out various tasks and objectives, we have formulated a medical ethics evaluation system. In order to strengthen the construction of medical ethics education, we have formulated a work plan for medical ethics education and medical ethics construction. In order to strengthen the social supervision of the construction of professional ethics in our hospital, we have established a contact system with relevant departments. In order to solve patients' complaints in time and correctly, we have formulated the working methods for handling medical disputes, errors and accidents. In order to improve the quality of medical care, we have formulated various rules and regulations such as medical care routines for various diseases, various medical quality management systems, various scientific research and teaching systems, and various emergency work systems.
Fourth, vigorously preach and create an atmosphere, so that the construction of medical ethics will become the conscious action of the majority of medical staff. In order to make the whole society give strong support and effective supervision to our work and create a good atmosphere for our professional ethics construction, we attach great importance to the role of publicity and public opinion. Every year, we openly promise to the whole society our excellent service, no counterfeit drugs, zero price difference of drugs, poverty alleviation measures and so on. Through the publicity column, it won the extensive supervision and guidance of the whole society.
Five, highlight the key points, strengthen measures, the work style construction for one year, and work hard on the work style construction. Our hospital has always focused on rectifying unhealthy trends in drug purchase and sale, focused on solving hot issues such as eating and drinking, cold and hard top, improved the system, strengthened measures and seriously solved them, which promoted the construction of medical ethics in the hospital and achieved results.
First, the medical environment has been improved. In order to facilitate patients to seek medical treatment and create a comfortable and clean medical environment, our hospital has added waiting chairs, greening the environment and so on.
Second, the hospital set up a leading organization to correct unhealthy trends in the purchase and sale of drugs and medical devices, and adopted a bidding method for the procurement of drugs and medical devices, making it clear that kickbacks are not allowed in drug sales, and clearly stipulated the sellers.
Third, advocate humanized service and establish humanistic medical concept. Our hospital strictly controls medical ethics, and the professional behavior of medical staff has been effectively standardized, putting an end to unhealthy, indifferent, blunt and top-down behavior. Further implement the system of "first-visit doctor responsibility system", "service commitment system" and "accountability system", and medical staff will strictly fulfill the "eight service commitments". Under the leadership and support of the county health bureau and the township government, our hospital will consolidate and implement the educational achievements, give full play to the role of long-term mechanism, better fulfill the service commitment, run the hospital trusted by the broad masses of the people, and make all the work of the hospital reach a new level.
Overview of medical ethics of medical staff 5 pages
Pre-job medical ethics education is an ideological and moral education with industry characteristics that every medical staff must carry out. It is of great significance and practical significance to establish a correct outlook on life, world outlook and morality for new employees and become medical workers with noble medical ethics and superb medical skills.
In order to improve the new employees' sense of responsibility, service and honesty in practicing medicine, and achieve early education, early prevention and early warning, the hospital conducted pre-job medical ethics education for new employees on April 17. Comrade Hu, secretary of the Party Committee, introduced the history of the hospital to the new employees before the training, raised ardent hopes, encouraged the new employees to work hard and contribute to the development of the hospital. Ask new employees how to be good doctors;
First, we should know how to cherish, do our duty, work hard, abide by the rules and regulations of the hospital, perform our duties, and aspire to be a good doctor;
Second, be grateful, cultivate one's morality, love one's own hospital, strive to be a person respected by patients, valued by leaders and welcomed by colleagues, and better realize one's life value and social value in the selfless dedication of constantly improving the level of medical technology and treating more patients;
Third, we should bear the pressure, keep a quiet life, regard all kinds of pressures and temptations in the current society as an important lesson in life growth and turn them into the driving force for learning and progress;
Fourth, endure loneliness, be practical and diligent, constantly strengthen study, accumulate wealth, strive to improve their professional level and make their own achievements. At the same time, according to the typical cases of the national health system, Secretary Hu further requires new employees to strengthen their awareness of obeying rules and discipline when they join the company.
Through this pre-job education, new employees deeply realize that establishing good medical ethics is a major event related to a medical worker's medical career, and it is also one of the most basic codes of conduct that must be followed, laying a solid foundation for taking the first step of a new journey in life. From the first day of employment, we should strengthen self-education and medical ethics, and be alert all our lives.
This training mainly explains the contents of medical ethics in detail. Through pre-job training, the service concept of new employees was further strengthened, clinical skills were improved, and the sense of ownership and responsibility was enhanced, which laid a good foundation for future work. * * * There are 14 nurses in this training. After the training, they took the medical ethics knowledge test, and the test scores were all above 95.
Flexible and diverse pre-job medical ethics education for new employees in hospitals is a fine tradition for many years, and it is also the basis and an important part of strengthening the construction of medical ethics in hospitals. The purpose is to help and guide new employees to adapt to hospital work as soon as possible, realize the role transformation from study to work, from "medical students" to "medical workers", understand the importance of standardizing high-quality services in the construction of hospital medical ethics, and establish the consciousness of new employees' love for the hospital, dedication and selfless dedication.
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