Is it difficult to claim with Ping An Insurance?

Consultation content: I originally wanted to buy a Ping An insurance, but today I heard that it is difficult to settle claims in Ping An. Is this a case? Still common? I used to have a good impression of peace ... thank you for your reply! The thing is this: Two years ago, a man who just went to college for a few days died unexpectedly, and his mother bought insurance for him in PICC and Ping 'an. After the accident, PICC's salesman quickly filed a claim and delivered it to the door in person. Safe said it would go to the designated place and bring its formalities for examination. When his mother took the death certificate and the household registration cancellation certificate, the staff also said that these all proved that the person was dead and needed hospital information. When the mother came to the hospital, she experienced the pain of losing her child again. Although I have experienced various things, I have never handed them in. She felt that it was so difficult to settle claims for 30,000 yuan, so she no longer believed in peace and told her relatives and friends not to believe it. Although I don't know the real reason for not paying claims, I feel that Ping An still lacks humanity in this matter, and it also puts a question mark on the "buying insurance is buying peace" advertised before Ping An. Consulting User: Reed (Beijing) Expert Answer: Wang Daoxia, Huainan Branch of China Ping An Life Insurance Company of China Insurance Company, I think the reason why it is difficult to settle claims is mostly related to the professionalism and integrity of salesmen. Some salesmen exaggerate the functions of insurance products in order to sign bills when communicating with customers, which leads to the inability to make claims when they are in danger. Therefore, it is very important to buy insurance and choose professional and honest salesmen. General accidents occur within the scope of protection, and the speed of safe claims is still very fast. If Wei Shunyou, an insurance company in Ping An Life Insurance Company of China, China, has personally experienced the claim and found it difficult, it is a true feeling. But if you hear it, it's different. Generally, what you hear from others is modified, and the degree of belief is worth considering. The state has an insurance law and an insurance regulatory commission, which can help customers. I don't think it will be any more difficult to settle claims. Wang Haiying of Beijing AIA said objectively: In any company, it is possible to encounter the situation that claims cannot be settled quickly. Ping An is a big company, of course, it pays great attention to credibility and response! Therefore, there will definitely be no arbitrary delay for no reason. This really needs to analyze the reasons to judge: if the claim facts are clear and the information is complete, any company is willing to help customers claim as soon as possible. But what needs attention here is whether the agent's service is active, timely, professional and thoughtful. Then if it is difficult to define the cause of the incident at once, it depends on the starting point of the company to do things. Whether it is based on the principle of thinking for customers or not, it is easy to have some different performances. Insurance cannot cover everything that happens. If it is not the responsibility involved in the plan, then no matter which company can claim compensation. Because insurance companies are fair, just and strict, they can safeguard the interests of many customers. In addition, it should be noted that whether the initial recommendation scheme of the agent is reasonable to ensure that it conforms to the actual situation of the customer can really be considered for the customer, and this is the key. For example, if you only make a dividend plan, there will be no way to make claims in case of accidents and diseases.